Implementation Consultant, Scheduling

Atlanta, GA, United States

Who We Are

QGenda is redefining healthcare workforce management everywhere care is delivered. We're on a mission to empower the healthcare industry to better onboarding, deploy, and manage their workforce. Over 4,500 healthcare organizations have trusted us to help them make strategic workforce decisions through our unified software platform. With more than 600 employees across the US, we are united in our vision and culture to make a difference for our customers, while enjoying the day-to-day.

At QGenda, we value our employees and their contributions toward the success of the business. We strive to create a dynamic work environment that fosters growth, innovation, and collaboration, where employees can be proud of the work they do and the impact it has on the healthcare industry.

QGenda is headquartered in Atlanta.

To learn more about QGenda, visit us at qgenda.com or follow us on Instagram or LinkedIn.

About Your Role

Within our Technical Delivery Services (TDS) organization, we are looking for organized individuals that want to help carry out the TDS mission of enabling our healthcare customers to maximize the value of QGenda! Individuals that have a thirst for knowledge, a natural curiosity to learn and a desire to help customers solve their business objectives with technology.

As an Implementation Consultant (IC) you are an integral part of the customer experience team and will focus on the most critical phase of the customer journey with QGenda, ensuring proper configuration for our Scheduling product. Your primary objectives are to build QGenda products according to data requirements and ensuring constant communication with project team members throughout the implementation phase. You will be implementing our Scheduling product. You are responsible for establishing a strong foundation that will drive future successes. Ultimately, your outstanding organizational skills will impress the customer and build extreme confidence from the onset.

As a critical member of the TDS organization, you will complete configuration according to customers' success criteria determined during the onboarding process. You will use established best practices to address targeted business outcomes and ensure transfer of configuration knowledge to the Customer Success organization. You will work collectively with all teams throughout QGenda to meet the customer's "go live" expectations.

How You'll Make an Impact

Configures QGenda solution using customer requirements and best practices while taking into account ease of use and maintenance of the configuration for the customer and QGenda Customer Success team

Prepares for and leads implementation & customer training calls as appropriate, documents final configuration of QGenda setup, and transfers knowledge effectively to Customer Success

Work cross functionally with (Technical Account Managers) TAM's, Project Coordinators and Project Managers, Customer Success Managers (CSM's) and other QGenda resources, to ensure all customer requirements are scoped and delivered

Maintain task plans and timelines in workflow management system and customer success platform (CSP)

Escalate to management when customer's success criteria are in jeopardy and when customers are dissatisfied with progress and movement of the on-boarding process

Who You Are

Able to meet deadlines and work on multiple projects simultaneously

Consistently show attention to detail pertaining to product setup and configuration and have creative problem solving capabilities

Excellent verbal, written and interpersonal communication skills

Experience You Bring

Bachelor's degree

Minimum 1.5 years of experience in a related field or function

Ability to travel for customer meetings, conferences and other industry events

Experience utilizing Salesforce or similar CRM software as well as Google Suite Products

Proficiency in Microsoft Word, Outlook, Excel, PowerPoint, Smartsheet

Not Required, but Nice to Have

Engineering or other technical degree

SaaS/Software technical configuration and implementation experience

Experience/exposure to the healthcare and IT ecosystem

Applicants for this position must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment visa at this time.

What's In It For You

We offer a comprehensive total rewards package to support our full-time employees and their family's day-to-day needs, well-being and major life events, which includes:

Fully company-paid options for medical (both in-person and virtual), dental and vision insurance

Flexible paid time off (PTO) policy to enjoy periods of uninterrupted rest and relaxation for a healthy work/life balance

Paid parental leave for birth, adoption or permanent placement 401(k) with company match

Options to work in a hybrid-working model or remotely from home, depending on the position

Annual Costco membership, cell phone stipend, commuter benefits, in-office perks and more

QGenda delivers technology solutions to improve how healthcare is delivered and increase access - for everyone. We can only succeed by bringing together diverse minds, thoughts, ideas and team members to create better solutions for our customers and make us a better company as a whole. We are committed to creating a culture of embracing diversity, inclusion and equity for all.

QGenda is an Equal Employment Opportunity employer and makes all employment decisions without regard to race, color, religion, creed, gender, sex (including pregnancy), sexual orientation, gender identity or expression, natural origin, ancestry, age, marital status, disability or genetic information, military status, status as a disabled or protected veteran or any other protected status under applicable law.

If you require accommodations or assistance to complete the online application process, please contact [email protected] and identify the type of accommodation or assistance you are requesting. Do not include any medical or health information in this email. We will respond to your email promptly.

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