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Returnmates
Houston, TX, United States
Job Description Job Description Sway is a fast-growing, LA-based technology and logistics startup that enables consumers to return online purchases without leaving their home. Our mission is to make online shopping more enjoyable by providing a return experience that’s as seamless as the purchase. We combine technology and logistics to provide a
Job Source: ReturnmatesRingCentral
, TX, United States
Say hello to possibilities. It’s not everyday that you consider starting a new career. We’re RingCentral, and we’re happy that someone as talented as you is considering this role. First, a little about us, we’re the $2 billion global leader in cloud-based communications and collaboration software. We are fundamentally changing the nature of human
Job Source: RingCentralConfidential
Houston, TX, United States
Head of Strategy & Operations About the Company Prestigious data & AI company Industry Internet Type Privately Held About the Role The Company is seeking a Head of Strategy and Operations to lead and shape its data and AI strategic initiatives. The successful candidate will be responsible for developing a cohesive strategy for data and AI, drivin
Job Source: ConfidentialConfidential
Houston, TX, United States
Director, Operations & Strategy About the Company Innovative provider of a predictive supply chain platform Industry Computer Software Type Privately Held, VC-backed Founded 2014 Employees 501-1000 Funding $200+ million Categories Enterprise Software Logistics Software Supply Chain Management Machine Learning Information Technology & Services Athl
Job Source: ConfidentialPwC
Houston
**Specialty/Competency:** Operations Strategy **Industry/Sector:** Pharma and Life Sciences **Time Type:** Full time **Travel Requirements:** Up to 80% A career within Operations Strategy services, will provide you with the opportunity to help organisations reimagine their operations through a strategic lens to turn complexity into a competitive ad
Job Source: PwCDeloitte
Houston
Deloitte Technology works at the forefront of technological development and processes to support and protect Deloitte around the world. In this truly global environment, we operate not in "what is" but rather "what can be" to help Deloitte deliver and connect with its clients, its communities, and one another in ways not previously conceived. Recru
Job Source: DeloitteAccenture
Houston, TX, United States
Strategy Senior Manager (Accenture LLP; Houston, TX): Accenture LLP has multiple openings for the position of Strategy Senior Manager in Houston, TX, and the job duties are as follows: Apply comprehensive business strategy development, architecting value, and operating model architecture skills to influence client agendas through business insight P
Job Source: AccentureBeyond Finance
Houston, TX, United States
At Beyond Finance, we've made it our mission to help everyday Americans escape the endless cycle of crippling debt and step into a brighter financial future. Through compassionate, individualized care, a culture focused on compliance and ethics, supportive user-centric technology, and customized financial solutions, we've helped over 300,000 client
Job Source: Beyond FinanceHouston
Job Description Job Description Sway is a fast-growing, LA-based technology and logistics startup that enables consumers to return online purchases without leaving their home. Our mission is to make online shopping more enjoyable by providing a return experience that’s as seamless as the purchase. We combine technology and logistics to provide a white-glove service for consumers -- no more printing, boxes and tape! If you want to join an innovative team that is tackling an area of e-commerce that has been left out to dry, this is the place for you.
The Role:
Sway is seeking an Operations Manager to support Sway operations in the Houston market. The OM will play a pivotal role and you’ll work closely with our Head of Operations and Ops Team as we scale the business in Houston. You'll be responsible for creating processes that provide customers with an amazing experience from the moment they schedule a pickup, to the moment they receive their refund. This will include managing a diverse team of independent contract drivers, W2 drivers, and liaising with the HQ operations team to share learnings and constantly innovating on our current model. Your day-to-day efforts will support aggressive growth and expansion at a rapidly growing, early-stage startup.
ONSITE - HOUSTON, TX - MUST BE LOCATED IN HOUSTON
What You’ll Do:
Hire and manage a fleet of drivers based on projected demand
Perform analysis on daily operations and create process improvements based on the findings
Deliver excellent customer service; use a customer-first mindset when answering questions from customers with regards to their returns.
Foster a culture of continuous improvement by implementing process enhancements and promoting innovation
Work closely with the Head of Operations & Ops Team on a daily basis to relay feedback and identify opportunities for process improvements.
Develop and implement strategies to drive business development and increase profitability
Monitor and analyze key performance indicators (KPIs) to identify areas for improvement and implement necessary changes
Provide leadership in strategic planning initiatives to drive long-term growth
Manage the budget and financial aspects of operations, including profit loss analysis and cost control measures
Requirements
Basic Qualifications
Bachelor’s degree from an accredited college/university or 4+ years work experience in related field
2-4 years of experience (logistics, investment banking, consulting or high-growth startup experience is a plus!)
Experience, managing and directing the work independent contractors
Experience in managing complex projects/programs through to completion
Ability to work in-person at the warehouse facility full-time
Excellent problem-solving abilities with a focus on process improvement
Strategic thinker with the ability to develop and execute business strategies
Preferred Qualifications
Humble, can-do attitude with an obsession for solving problems
Strong understanding of e-commerce, the online returns process, and logistics
Strong verbal communication and customer service skills
Strong Excel / PowerPoint skills (or Google Suite equivalent)
Prior experience managing independent contractors
Benefits
You'll be excited to join the team because we have:
The opportunity to join the ground floor of a fast-paced startup!
100% health, vision, and dental benefits coverage for employees, and 50% coverage for eligible dependents
Unlimited PTO
Employee stock options
A fun and engaging work environment
The Sway Way:
Bring on the Storm
Every Package Matters
Trust your Numbers
Seek Responsibility
Low Ego, High Ambition
Comp - Salary - $90-110K
If you are a results-driven individual with a passion for driving operational excellence, we would love to hear from you!
Email Alert for Strategy/Operations Manager jobs in Houston
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