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Client Support Representative - Portland

Hillsboro, OR, United States

Due to our firm's adaptability, resiliency, and creativity, we maximized the relationships we have previously built in the telecommunications industry and have built several new partnerships with nationally recognized Fortune 500 companies. In response to our business's continued growth, we are looking for a Client Support Representative to serve this new partnership. The Client Support Representative will assist and oversee an existing customer and new customer base that our clientele provides us through a lead-generated database.

Client Support Representative Responsibilities:

Collaborate with management staff to stay updated on new client products, services, sales promotions, and policies

Interact with clients in a friendly and professional manner while actively listening to their concerns and resolving issues promptly

Provide targeted service and product solutions during one-on-one meetings with customers and clients

Handle confidential customer information with sensitivity and discretion according to the client's compliance and privacy policies

Suggest areas of improvement to management staff to increase consumer and client satisfaction

Represent our organization and clients in a professional business manner at all times

Client Support Representative Qualifications:

1-2 years of experience in a client or customer-facing position

Must be able to follow directions and excel in a team-oriented environment

Technologically-savvy and able to quickly learn new software programs and adjust to software updates

Superior organizational, time management, and prioritization skills

Excellent communication skills with a high emotional intelligence

Value transparency, honesty, and will always do the right thing even when no one is watching

***Comprehensive training and mentorship is provided for all junior positions in our organization***

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