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C & H Equipment Rentals, LLC
Jacksonville, FL, United States
The company needs a performance-driven Customer Success Manager to join our team. The primary focus of this role is customer acquisition and retention. You will build relationships that strengthen and support the health of our company. Other tasks include updating information using our CRM software and proactively collecting feedback to increase o
Job Source: C & H Equipment Rentals, LLCClarivate Analytics US LLC
Jacksonville, FL, United States
We are looking for an energetic Customer Success Manager (CSM) to join our global Customer Success team! The main purpose of the CSM is ensure our Consortia customers associated with Ex Libris software under Clarivate are achieving success supporting their members who use our products, identify and mitigate risk, and facilitate customer solution ad
Job Source: Clarivate Analytics US LLCBravado
Jacksonville, FL, United States
Customer Success Manager (Remote) United States of America $100,000–$175,000 OTE *This post was created on behalf of one of Bravado’s clients. Our client is looking for a Customer Success Manager to collaborate with their mid-market and enterprise customers to adopt our client's suite of AI tools. You will collaborate closely with sales, engineerin
Job Source: BravadoOverwolf
Jacksonville, FL, United States
We're on the lookout for a Customer Success Manager to champion our client relationships and drive success. As our CS Superstar, you'll serve as the primary point of contact for clients, seamlessly handling everything from understanding publishers’ needs and navigating tech product discussions, all the way to implementing advertising and monetizati
Job Source: OverwolfCanonical - Jobs
Jacksonville, FL, United States
Job Description Job Description The role of a Customer Success Manager at Canonical Customer success is a new and strategic department at Canonical, with a clear objective to reduce risk and churn, facilitate the adoption of new products or services and support expansion within existing accounts. Customer Success Managers (CSM) are responsible f
Job Source: Canonical - JobsDAT Freight Solutions
Jacksonville, FL, United States
About DAT DAT is an award-winning employer of choice and a next-generation SaaS technology company that has been at the leading edge of innovation in transportation supply chain logistics for 45 years. We continue to transform the industry year over year, by deploying a suite of software solutions to millions of customers every day - customers who
Job Source: DAT Freight SolutionsCengage Group
Jacksonville
**We believe in the power and joy of learning** At Cengage Group, our employees have a direct impact in helping students around the world discover the power and joy of learning. We are bonded by our shared purpose – driving innovation that helps millions of learners improve their lives and achieve their dreams through education. **Our culture value
Job Source: Cengage GroupCengage Group
Jacksonville, FL, United States
We believe in the power and joy of learning At Cengage Group, our employees have a direct impact in helping students around the world discover the power and joy of learning. We are bonded by our shared purpose – driving innovation that helps millions of learners improve their lives and achieve their dreams through education. Our culture values di
Job Source: Cengage GroupJacksonville, FL, United States
The company needs a performance-driven Customer Success Manager to join our team. The primary focus of this role is customer acquisition and retention. You will build relationships that strengthen and support the health of our company. Other tasks include updating information using our CRM software and proactively collecting feedback to increase our teams success.
This is a remote or virtual position
Duties and Responsibilities
Build relationships with assigned customers, help them with issues, and continually delight them with a positive, customer-centric attitude. Provide proactive strategy with their assigned customer accounts
Work with customers to ensure they are leveraging effectively and finding value in our services
Become an expert and educate customers on the use and benefits of our products
Work closely with Sales, Support, Billing, and other Technical teams to ensure an exceptional customer experience and take care of any customer issues
Be a customer advocate while capturing customer feedback and reporting requests to Product Management and Development
Efficiently manage time to focus on essential activities to ensure customer satisfaction, account renewal, and account growth
Develop and share best practices with team members to continually improve the quality, effectiveness, and efficiency of our processes
Maintain a revenue base by managing account retention and renewal
Drive upgrade revenue through increased product adoption and increased usage
Customer Success Requirements and Qualifications
Bachelors degree in a relevant field Experience in account management or in a similar customer-facing role
Familiar with customer success metrics and key performance indicators (KPIs)
Knowledgeable about our product specifications
Communication skills
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Customer Success Manager jobs in Jacksonville, FL, United States
ⓘ There was an unexpected error processing your request.
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