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C & H Equipment Rentals, LLC
Jacksonville, FL, United States
The company needs a performance-driven Customer Success Manager to join our team. The primary focus of this role is customer acquisition and retention. You will build relationships that strengthen and support the health of our company. Other tasks include updating information using our CRM software and proactively collecting feedback to increase o
Job Source: C & H Equipment Rentals, LLCBravado
Jacksonville, FL, United States
Customer Success Manager (Remote) United States of America $100,000–$175,000 OTE *This post was created on behalf of one of Bravado’s clients. Our client is looking for a Customer Success Manager to collaborate with their mid-market and enterprise customers to adopt our client's suite of AI tools. You will collaborate closely with sales, engineerin
Job Source: BravadoC & H Equipment Rentals, LLC
Jacksonville, FL, United States
The company needs a performance-driven Customer Success Manager to join our team. The primary focus of this role is customer acquisition and retention. You will build relationships that strengthen and support the health of our company. Other tasks include updating information using our CRM software and proactively collecting feedback to increase o
Job Source: C & H Equipment Rentals, LLCCanonical - Jobs
Jacksonville, FL, United States
Job Description Job Description The role of a Customer Success Manager at Canonical Customer success is a new and strategic department at Canonical, with a clear objective to reduce risk and churn, facilitate the adoption of new products or services and support expansion within existing accounts. Customer Success Managers (CSM) are responsible f
Job Source: Canonical - JobsOverwolf
Jacksonville, FL, United States
We're on the lookout for a Customer Success Manager to champion our client relationships and drive success. As our CS Superstar, you'll serve as the primary point of contact for clients, seamlessly handling everything from understanding publishers’ needs and navigating tech product discussions, all the way to implementing advertising and monetizati
Job Source: OverwolfDAT Freight Solutions
Jacksonville, FL, United States
About DAT DAT is an award-winning employer of choice and a next-generation SaaS technology company that has been at the leading edge of innovation in transportation supply chain logistics for 45 years. We continue to transform the industry year over year, by deploying a suite of software solutions to millions of customers every day - customers who
Job Source: DAT Freight SolutionsCengage Group
Jacksonville
**We believe in the power and joy of learning** At Cengage Group, our employees have a direct impact in helping students around the world discover the power and joy of learning. We are bonded by our shared purpose – driving innovation that helps millions of learners improve their lives and achieve their dreams through education. **Our culture value
Job Source: Cengage GroupCengage Group
Jacksonville, FL, United States
We believe in the power and joy of learning At Cengage Group, our employees have a direct impact in helping students around the world discover the power and joy of learning. We are bonded by our shared purpose – driving innovation that helps millions of learners improve their lives and achieve their dreams through education. Our culture values di
Job Source: Cengage GroupJacksonville, FL, United States
We are looking for an energetic Customer Success Manager (CSM) to join our global Customer Success team! The main purpose of the CSM is ensure our Consortia customers associated with Ex Libris software under Clarivate are achieving success supporting their members who use our products, identify and mitigate risk, and facilitate customer solution adoption and growth. Working proactively with customers, you will help drive value derived from thelibrary softwaresolutions by supporting their desired business outcomes.
You will add value and build trusting, lasting relationships with our top Consortia customers by applying industry and product knowledge, relevant experience, and a deep understanding of your customer mission and objectives. Utilizing your strong attention to detail, you will identify early indicators of account risk and proactively mitigating and escalating to leadership when necessary. If this sounds like an opportunity you are interested in, then we would love to talk to you!
About You - experience, education, skills, and accomplishments
Bachelor's Degree required;or equivalent work experience
5 years of Customer Success,Account Managementor similarexperiencemanaging customer relationships
5 years of experience working with library software solutions
5 year of experience working in academic libraries or higher education
It would be great if you also had...
Technical experience with Ex Libris, such as, Alma, PrimoVE or Leganto or similar library solution(s)
Ability to effectively interact at all levels of an organization and secure delivery of commitments.
Experience using a Customer Success software platform (Salesforce.com, Gainsight, etc.) Ability to define and establish goals based on customer needs and our business capabilities and execute a well-defined customer success and engagement plan
Ability to pick up insights within customer conversations and connect them to goals, customer success criteria, products or services defined in the role
What will you be doing in this role?...
Become a trusted advocate/advisor to customers: gain insight, offer recommendations, and provide the support needed to attain stated outcomes
Deliver an exceptional customer experience: ensure customers are deriving value fromEx Libris(part of Clarivate) products and services; work with colleagues across the organization to ensure swift issue resolution
Oversee customer training & implement customer adoption strategies to maximize usage, satisfaction, and ROI
Drive growth: secure the existing business and identify expansion opportunities across the range of products and services offered by Clarivate
Provide high-level governance and operational oversight: establish and maintain effective internal working relationships by coordinating with geographically distributed virtual matrix teams across multiple business verticals and functions, including Sales, Finance, Product Management, Product Marketing, Software Support, Professional Services, and Customer Service; conduct internal reviews with relevant stakeholders to ensure continuous customer focus, commitment and engagement
Deliver regular business reviews: collaborate with Sales and other internal partners to coordinate and deliver regular reviews of progress against documented goals, priorities, and success criteria to key customer operational contacts and decision-makers
Support the Customer Success mission: assist Customer Success leadership by identifying, leading, and reporting on key initiatives to further the mission and expansion of Customer Success within Clarivate
Partner and Mentor: support goal of best-in-class team by sharing knowledge in areas of expertise; provide input to leadership on areas of potential improvement
About the Team
Our A & G Customer Success team sits within the Revenue organization. Our team is comprised of colleagues across the Americas and the globe who are passionate about helping higher education institutions and libraries achieve their goals. What we do matters to librarians who need smoother paths to fulfil their missions to help students, faculty, and researchers think forward.
Hours of Work
Full time, permanent
Although duties are typically performed during normal business hours, occasional off-hours may be required
Up to 10% travel is required
Clarivate is an Equal Opportunity Employer Vets/Minorities/Women/Disabled
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Customer Success Manager jobs in Jacksonville, FL, United States
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