Vice President Operations & Programs

Herndon, VA, United States

Overview:

iDirect Government, LLC (iDirectGov), a wholly owned subsidiary of ST Engineering iDirect, is a global leader in satellite communications (satcom) providing technology and solutions that enable its customers to expand their business, differentiate their services and optimize their satcom networks. iDirectGov is the #1 ground segment TDMA satcom provider in the US Government market.

iDirectGov offers IP communications technology to enable constant connectivity for voice, video, and data applications in diverse and challenging environments. Specializing in the unique and diverse needs of the U.S. Department of Defense (DoD) and civilian government agencies, our sole focus is to offer the best satellite communications products and services that support U.S. government operations both domestically and abroad. As the leading innovator in this space, our diverse and talented team of internet satellite and telecommunications professionals continues to break new ground and create significant opportunities for network and operators and for service providers and resellers.

We are currently seeking a highly experienced and ambitious professional to join our team as the VP of Operations and Programs in the Satellite Communications industry. In this role, you will be responsible for overseeing the day-to-day operations of the company and driving excellence in program management and operations to ensure efficient and effective delivery of our products and services. The ideal candidate will have a strong background in SATCOM and a proven track record of success in leading operations teams.

As the VP of Operations and Programs, you will work closely with the executive team to develop and implement strategies to optimize operations, programs and customer experience. You will be responsible for providing program management oversight and managing and optimizing key operational processes, implementing performance metrics to measure and track progress, and identifying areas for improvement. Additionally, you will collaborate with cross-functional teams to ensure seamless coordination and execution of program and operational initiatives.

This role requires a strong leader with exceptional problem-solving and analytical skills. The successful candidate will have a keen eye for detail, a passion for program and operational excellence, and a drive to deliver results. If you thrive in a fast-paced, dynamic environment and have a passion for telecommunications, we want to hear from you. This position is based in Herndon, VA with the opportunity for a hybrid work schedule.

Responsibilities:

Operations/Procurement/RMAs, Professional Services, 24/7/365 Technical Assistance Center, Training, Onsite Subject Matter Experts, Contracts, IT, Marketing and Facilities.

Develop Program Management team to include current functional areas such as contracts, PLM, BD and supply

Development and oversight of processes designed to drive efficiency and productivity based on annual business objectives.

Drive the operational performance and capabilities to surpass customer satisfaction, retention, and company goals.

Maintain knowledge of trends, developments, new technologies, and market conditions relevant to the area and industry.

Knowledge of compliance requirements and governmental regulations.

Recruit, develop, mentor, and manage a high-performing team.

Collaborate with cross-functional teams to ensure seamless coordination and execution of operational initiatives.

Lead and develop a high-performing operations team through coaching, mentoring, and performance management.

Monitor industry trends and stay updated on emerging technologies and best practices in telecommunications operations.

Collaborate with the leadership team to develop and implement plans for the operational infrastructure of systems, processes, and personnel designed to accommodate the objectives of the organization.

Qualifications:

Bachelor's degree required Masters Degree preferred.

At least 10 years of experience in the SATCOM industry, with a track record of success in operations and program management.

10+ years of demonstrated senior-level leadership success managing a geographically distributed team.

Strong leadership skills and the ability to effectively manage and inspire a team.

Proven experience in developing and implementing operational strategies to drive performance improvements.

Excellent problem-solving and analytical skills, with the ability to identify issues and develop practical solutions.

Strong project management skills, with the ability to effectively prioritize and manage multiple projects.

Excellent communication and interpersonal skills, with the ability to collaborate effectively with cross-functional teams.

Strong knowledge of SATCOM operations, including customer support, service delivery, and network operations.

Results-oriented mindset with a strong focus on delivering high-quality products and services to customers.

Individual will be: Self-motivated, competitive, organized, strong business background, with the ability to travel 20%.

Clearance: Top-Secret level DoD clearance or ability to obtain a Top-Secret security clearance.

iDirect Government is an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, disability, sexual orientation, gender identity, or protected veteran status.

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