Patient Care Coordinator

Milford, MA, United States

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health equity on a global scale. Join us to start Caring. Connecting. Growing together.

Reliant Medical Group (Adult Medicine) has an immediate opening for a friendly, patient focused and detailed oriented Patient Support Specialist to join our team. Patient Support Specialist is responsible for the completion of set processes and protocols. Works cooperatively with all members of the care team to support the vision and mission of the organization, deliver excellent customer service and adhere to Lean processes. Supports the teams in meeting financial, clinical and service goals.

Schedule: 38.75 hours a week, Monday through Friday 8:30 am to 5:00 pm

Location : 101 CEDAR STREET, Milford, MA 01757

Primary Responsibilities:

Verifies and updates demographics and other patient information including necessary consent and other documents

Schedules patients accurately, according to department protocols and provider preference

Completes patient check-out, coordinates scheduling, and other services as directed. Manages and updates the Department Appointment Report

Provides education, estimate preparation, and other pre-appointment instruction as needed

Receives and addresses patient-care-related telephone calls. Provides routine information on procedures and standard policies and refers matters to the appropriate person within the department/site

Resolves patients’ questions regarding clinic schedules and billing concerns; handles requests for prescription refills, reschedules appointments, etc

Accurately and appropriately documents information in the electronic medical record system

Receives and processes incoming and outgoing insurance referral requests based on department protocol. Collaborates with staff, patients, and providers as needed to complete requests. Completes follow-up and documentation as needed

Understands basic insurance concepts such as capitated patients, co-payment, co-insurance, and identifying scheduling procedures impacted by insurance like prior authorization and referral coordination. Able to educate patients on these concepts and set appropriate timeline expectations

Processes personal in-basket and department pool encounters in Epic in a timely and appropriate manner

Processes department and provider mail and faxes in a timely and appropriate manner

Able to identify when patient-related issues need urgent attention and escalate to nursing or provider and/or leadership as needed

Complies with health and safety requirements and with regulatory agencies such as DPH, etc

Complies with established departmental policies, procedures, and objectives

Participates in learning opportunities provided through the learning management system

Participates in departmental meetings and huddles as directed by department leadership

Regular, reliable, and predictable attendance is required

Performs other similar and related duties as required or directed

What are the reasons to consider working for UnitedHealth Group? Put it all together - competitive base pay, a full and comprehensive benefit program, performance rewards, and a management team who demonstrates their commitment to your success. Some of our offerings include:

Paid Time Off which you start to accrue with your first pay period plus 8 Paid Holidays

Medical Plan options along with participation in a Health Spending Account or a Health Saving account

Dental, Vision, Life& AD&D Insurance along with Short-term disability and Long-Term Disability coverage

401(k) Savings Plan, Employee Stock Purchase Plan

Education Reimbursement

Employee Discounts

Employee Assistance Program

Employee Referral Bonus Program

Voluntary Benefits (pet insurance, legal insurance, LTC Insurance, etc.)

More information can be downloaded at: http://uhg.hr/uhgbenefits

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

High School Diploma/GED (or higher)

6+ months of customer service-related or Healthcare experience

Ability to work onsite at 101 CEDAR STREET, Milford, MA 01757, Monday through Friday

Preferred Qualifications:

Basic computer proficiency

1+ years of experience working in medical front office position performing duties such as scheduling appointments, checking patients in/out, insurance verification, collecting co-pays, and maintaining medical records

Knowledge of Epic EMR software

Understands basic insurance concepts

Soft Skills:

Ability to work independently and maintain good judgment and accountability

Demonstrated ability to work well with others

Strong organizational and time management skills

Ability to multi-task and prioritize tasks to meet all deadlines

Ability to work well under pressure in a fast-paced environment

Excellent verbal and written communication skills; ability to speak clearly and concisely, conveying information in a manner that others can understand, as well as ability to understand and interpret information from others

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone–of every race, gender, sexuality, age, location and income–deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes — an enterprise priority reflected in our mission.

Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity / Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.

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