Front Office Supervisor - Village Health Partners - Plano, TX
Plano, TX, United States
JOB SUMMARY
Village Health Partners (now a part of Catalyst Physician Group) is seeking a Front Office Supervisor to join our Plano team. The Front Office Supervisor will play a key role in ensuring smooth operation of our office by overseeing all front office activities, managing staff, and providing excellent customer service to our patients. Previous supervisory experience in a healthcare setting is required. Medical Assistants with previous supervisory experience are encouraged to apply.
Village Health Partners is a well-established primary care practice dedicated to providing compassionate and comprehensive healthcare services to our community. We are committed to delivering high-quality, patient-centered care in a compassionate and supportive environment. We have offices in Plano, Frisco, and McKinney.
Responsibilities:
Hire, onboard, train, and mentor staff to ensure high-quality service delivery and adherence to office policy and procedure
Approve timesheets and monitor PTO and overtime
Daily huddles with front office team members
Assist with quarterly check-ins and yearly performance reviews
Collaborate with other departments to streamline processes and improve overall efficiency
Code and track invoices appropriately and submit for payment
Manage patient inquiries, complaints, and concerns in a timely and professional manner, striving to resolve issues to the satisfaction of all parties involved
Build and maintain professional relationships with building representatives and vendors
Inventory management, ordering supplies, and maintaining equipment
Daily close and cash audits
Maintain accurate patient records and ensure compliance with privacy regulations, including HIPAA
Monitor provider schedules, add or block appointments, and reschedule patients as needed
Maintain confidentiality of patient and personnel information
Qualifications:
3 years of previous management or supervisory experience within a medical office or outpatient clinic
EMR experience required - Athena preferred
Superior customer service and communication skills, both verbal and written
Highly motivated and organized
Knowledge of and adherence to HIPAA and OSHA rules and regulations
Skilled in identifying problems, researching, and recommending solutions
High degree of initiative, judgment, discretion and decision-making
Exceptional leadership and mentoring skills
We offer a competitive benefits package that includes:
Competitive salary commensurate with experience
Medical, Dental, Vision
Health Savings Account (HSA) employer contribution
Life Insurance
401K
Paid Holidays
PTO
Referral programs
Short term and long term disability
Year-end bonus potential
Employee recognition programs
We invite you to learn more about Village Health Partners at www.villagehealthpartners.com.
Village Health Partners is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. It is our policy not to discriminate against any applicant or employee based on race, sex, sexual orientation, gender, gender identity, religion, national origin, age, disability, military or veteran status, genetic information or any other bias protected by applicable federal, state, or local laws.