EAM Application Analyst

Cordova, TN, United States

The Maximo Analyst will be tasked with supporting and overseeing technology related to the maintenance and reliability aspects of the business. Their main duty entails offering technical assistance for incidents escalated beyond the service desk, which involves diagnosing issues with applications and software for end users. This often necessitates collaboration with third-party support resources or vendors. Additionally, in this position, you will gain insight into the responsibilities of the West Fraser IT department to facilitate the prompt engagement of additional resources when required. The Maximo Analyst will also contribute to project initiatives and engage in tasks involving software configurations and data translation activities.

What you will do:

Handling incoming technical support tickets from users to address application and software issues

Conducting account administration tasks related to maintenance and reliability technologies

Taking technical support calls and documenting support tickets as needed

Recognizing opportunities for enhancing related technologies and documenting them

Informing key stakeholders, such as management, development teams, users, and unit leaders, about application problems and issues

Recording, tracking, and documenting the problem-solving process, including successful and unsuccessful decisions and actions taken, until final resolution in the IT service desk system

Testing solutions and conducting follow-ups after resolution to ensure issues are fully addressed

Assisting in developing and maintaining user manuals and guidelines

Performing preventative maintenance, including installing service packs, patches, hot fixes, etc.

Analyzing and evaluating existing business systems and procedures

Consistently writing, translating, and coding software programs and applications based on specifications

Collaborating with vendors for efficient implementation of new software products or systems and resolving any adaptation issues

Working with colleagues in the department to determine the best approaches for issue resolution

Qualifications you will need: Utilizes expertise and abilities across various routine tasks

Addresses unique client inquiries and investigates with support from colleagues when necessary

Comprehension of fundamental business influences

Manages financial resources effectively

Demonstrates problem-solving skills and evaluates solutions, adhering to standard operating procedures when applicable

Possesses strong organizational capabilities and adeptness in prioritization

Capable of elucidating intricate concepts and influencing others

Contributes effectively to team objectives, enhancing team efficiency

Possession of a Certificate, Diploma, or Degree in Information Technology, Engineering, or Management Information Systems from an accredited institution, or a minimum of 3 years of pertinent experience

Expertise in one or more of the subsequent technologies: relational databases and associated tools, Java programming, Websphere or similar middleware platforms, .NET framework, SharePoint/Office 365, Business Intelligence (BI), and/or reporting platforms

Familiarity with additional software such as IBM Maximo, other Enterprise Asset Management (EAM) or Computerized Maintenance Management System (CMMS) solutions, Emerson AMS, PTC/ThingWorx, OSIsoft Pi, or similar data historian systems is advantageous.

Our highly competitive compensation package and outstanding benefits include: Benefits starting Day 1

Competitive starting pay

On-the-job training and a

A culture that strongly believes in promoting from within

Medical

Dental

401k with company match and an additional retirement match

Employee Stock Purchase Plan

Life Insurance

Disability Insurance

Paid vacations and holidays

Apply:

If you are ready to build your career in a company that thrives on growth, a safe work environment, rewarding work, challenge, and opportunity, come build your career with us at West Fraser: www.westfraser.com

West Fraser is a diversified North American wood products company producing southern yellow pine lumber and wood chips across the Southern US and Western Canada. We are the largest lumber producer in North America!

Our employees operate in a culture that values safety first and rewards hard work. We recognize and support our team culture and focus on growing our team by promoting from within – many of our employees have built their careers with us. West Fraser is a growing company that believes strongly in promoting from within and prides itself on providing a challenging environment with continuous development. The successful candidate should be interested in future growth opportunities within the company.

We thank all candidates for their interest. Please apply through our online application process as resumes will not be accepted at the site. No phone inquiries, please.

West Fraser believes inclusive, diverse teams build a more vibrant workforce, safer operations, and a stronger company overall. We strive to create workplaces and leadership teams that are reflective of the diverse communities we are a part of. We will not discriminate against any applicant for employment on the basis of race, gender, national origin, or any other protected legal characteristic.

West Fraser is an Equal Opportunity Employer M/F/V/D & Drug-Free Workplace