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Inside Sales - Customer Service Rep

Sacramento, CA, United States

Gypsum Management & Supply, Inc. (GMS) is the leading North American distributor of gypsum wallboard, acoustical ceiling products and other specialty building materials. Founded in 1971, GMS now operates an expansive network of distribution centers nationwide.

As part of the GMS family of companies since 2015, J&B Materials, Charles Hardy, and Hathaway Building Materials have conveniently located yards throughout California and Hawaii. J&B Materials became incorporated on December 6, 1979, and later acquired two more companies in California – Charles G. Hardy, which has served the Los Angeles/Long Beach/Anaheim area since 1946, and Hathaway Building Materials, which has served building supply customers in Palm Desert since 1944. Today, J&B employs over 150 team members.

For more information about our family of companies, please visit gms.com or jbmaterials.com.

Position Summary

The primary function of a customer service representative is to provide exceptional customer service to all customers and employees. The ideal candidate should thrive in a fast-paced, hands-on environment. Training on product knowledge of building materials for the drywall industry will be provided.

Duties & Responsibilities

Ensure over the phone, face-to-face and or written communications with customers representing the company’s culture, values and practices.

Greet customers warmly and determine problems, orders, or other reasons for calling.

Ability to ascertain when to pass on a customer’s questions to appropriate sales staff for additional products and sales information.

Take orders at the sales counter and or over the phone.

Ability to use company computer systems for order entry.

Complete sales orders and tender cash sales.

Develop product knowledge to assist customers with purchases.

Ensure the showroom is clean and properly stocked.

Basic Qualifications

High school diploma or GED equivalent.

Ability to self -manage, show initiative and be comfortable meeting the public

Be a team player, demonstrate attention to detail and have good organizational skills.

Bilingual a plus

Exceptional computer skills

Core Competencies

Ability to self-manage, show initiative and be proactive

Communicate professionally, both verbally and in writing to coworkers and customers

Physical Requirements

Must be able to remain in a stationary position in an office environment 70% of the time.

Occasionally will move about inside the office to access files, office machinery, etc.

Must be able to operate basic office machinery.

Must be able to communicate with team and management and be able to exchange accurate information in. these situations.

Constantly working in office environment

Required Cognitive Skills

Must be able to problem solve and prioritize tasks.

Must be able to manage stress depending on deadlines and ongoing projects.

Must be able to multitask.

Must be able to receive and analyze information.

Must be able to quickly communicate solutions if problems occur.

Must be able to demonstrate a high degree of sound judgement and initiative.

Benefits & Perks

Medical, Dental, Vision, Disability & Life Insurance

Wellness Benefits

401(k) Retirement Plan

Employee Stock Purchase Program

Paid Holidays & Vacation Days

Professional Growth Opportunities

Development & Training Programs

This job description is subject to change at any time.

EQUAL OPPORTUNITY EMPLOYER

Starting at $20 per hour

Launch your career with a national building materials distributor and discover opportunities for growth and advancement. We value our team members and believe them to be our greatest assets. As such, we invest in training and strive to provide a work-life balance.

Apply Now

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