Enterprise Platform Solutions Engineer

New York, NY, United States

The Company

Findigs is on a mission to make residential leasing faster and fairer. Moving into a new rental should be neither opaque, nor a clunky experience. Backed by tier-1 investors across venture capital and real-estate, we're looking for passionate and bright individuals to make an out-sized impact at a rapidly growing startup.

We’ve started by rethinking the rental application and screening processes from the ground up. Since launching our product, we've seen surging demand from building operators looking to use tech to make their leasing better. Every day, our technology plays a role in deciding where people live. Housing (shelter) is essential, so we have a responsibility and mandate to get it right. Findigs does not just make it easier to apply or be evaluated for a new place — we are committed to making the process more transparent, inclusive, equitable and awesome.

Join this incredibly mission-driven, hard-working and humble team in this exciting journey to transform the world of residential leasing!

The Team

The core function of the Onboarding team is to ensure that customers can seamlessly begin operations on our platform as soon as possible. Beyond the traditional day-to-day responsibilities in determining technical scope of customer engagements, the team is responsible for helping our Engineering and Product teams determine what customer pain points can be addressed to ensure quality and speed in the onboarding process.

The Role

We are seeking a highly skilled and motivated Enterprise Platform Solutions Engineer to join our team. In this role, you will serve as a critical liaison between our Customer Experience, Sales and Engineering teams. You will play a vital role in ensuring seamless communication and collaboration between these teams to deliver exceptional products and services to our customers. Where you will make an impact: Collaborate with the Sales, Customer Experience, and Engineering teams to integrate Findigs products into customer business and technical environments

Work with new customers to gather business requirements, understand customer needs, and identify opportunities for product enhancements

Work closely with the Engineering team to prioritize and coordinate product development efforts based on customer needs, business goals, and engineering resources

Document the integration flows for technical end users

Perform technical configuration for new customer accounts using low-code/no-code tools

Develop and document processes for sales and onboarding teams to enable smooth transitions of prospects to customers

Facilitate effective communication and collaboration between cross-functional teams, including Product, Engineering, Design, Sales, and Customer Experience, to ensure smooth project execution and timely delivery

Provide guidance and support to the Engineering team during the development process, including reviewing technical specifications, clarifying requirements, and troubleshooting issues

Conduct user acceptance testing (UAT) and quality assurance (QA) activities to ensure the delivered solution meets the defined requirements and high-quality standards

Act as a subject matter expert on our platform and engage with customers and internal stakeholders to gather feedback, address inquiries, and provide product-related support

Qualifications of a successful candidate: 5 years of experience in product management, business analysis, or a related role within a software development environment

Strong technical acumen and the ability to quickly understand complex technical concepts

Previous experience working directly with customers to understand customer needs and requirements

Understanding of the B2B SaaS sales cycle and the ability to align product initiatives with sales objectives and customer requirements

Experience working with enterprise-level SaaS platforms, understanding their unique challenges, and developing solutions to address them

Excellent written and verbal communication skills, with the ability to effectively communicate across various levels of the organization

Detail-oriented with strong organizational and prioritization skills

Proven ability to work collaboratively in a cross-functional team environment

Technical requirements: Experience with one or more programming languages (e.g., Python, Java, JavaScript) to effectively collaborate with Engineering teams and understand technical complexities

Familiarity with REST APIs and their implementation to facilitate integrations and data exchange between our platform and external systems

Proficiency in SQL for data analysis, reporting, and querying relational databases

Nice-to-haves: Experience working with property management systems

What we offer: We are a mission driven company with a balanced and enjoyable workplace

Competitive base salary + Pre-IPO equity + Benefits

Unlimited paid time off – a minimum of two weeks required + mental health Friday once a month + 100% healthcare coverage, 401k matching up to 5%, gym comp, and snacks for days

Like our users, we come from a wide variety of backgrounds – Diversity, inclusion and being open to learning constantly means we have and hire great people. Diversity and inclusion make our team, our culture and our work stronger – we’re committed to continuing this as we grow. We are an equal opportunity employer and as such all applicants will be considered based solely upon merit and directly relevant professional competencies.