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Sage Hospitality Group
Philadelphia, PA, United States
Why us? American freedom gained its foothold in Philadelphia – a fiercely independent spirit that remained to infuse its commerce, its culture, and its people. At the intersection of it all – the very vibrant Logan Square, now anchored by its namesake hotel, The Logan. The Logan inspires with a lively urbane flair and luxe aesthetic—a modern hotel
Job Source: Sage Hospitality GroupSage Hospitality Group
Philadelphia
**Why us?** American freedom gained its foothold in Philadelphia – a fiercely independent spirit that remained to infuse its commerce, its culture, and its people. At the intersection of it all – the very vibrant Logan Square, now anchored by its namesake hotel, The Logan. The Logan inspires with a lively urbane flair and luxe aesthetic—a modern ho
Job Source: Sage Hospitality GroupHeyday Skincare Corporate
Philadelphia, PA, United States
Benefits/Perks Competitive Hourly Wage Membership and Product Commission Discounted facials Friends & Family Discount on Services 35% Product Discount Medical, Dental, Vision Benefits for full-time employees Paid Time Off for full-time employees Company Overview At Heyday, we’re cutting through the noise in the skincare industry to help yo
Job Source: Heyday Skincare CorporateHeyday Skincare
Philadelphia, PA, United States
Benefits/Perks Competitive Hourly Wage Membership and Product Commission Discounted Facials Friends & Family Discount on Services 35% Product Discount Paid Time Off for full-time employees Company Overview At Heyday, we're cutting through the noise in the skincare industry to help you discover your healthiest skin, so you can put your best face fo
Job Source: Heyday SkincareElement Valley Forge
King of Prussia, PA, United States
Wurzak Hotel Group is looking for an upbeat Front Desk Agent to support the Guest Services department at our gorgeous property, Element Valley Forge. This position will manage all aspects of hotel guest's accommodation. The Front Desk Agent will welcome new guests and issue room keys, manage reservations and provide information about rooms, rates,
Job Source: Element Valley ForgeHighgate Hotels
Montgomeryville, PA, United States
The Front Office Agent is responsible for providing attentive, courteous and efficient service to all guests during check-in, throughout their stay, and at checkout, while maximizing room revenue and occupancy. Responsibilities Answer inquires from g Front Desk, Agent, Hotel, Office Agent, Operations
Job Source: Highgate HotelsResidence Inn Philadelphia Cen
Philadelphia, PA, United States
Job Summary: Front Desk Agents are responsible for greeting and registering the guest providing outstanding guest service during their stay and settling the guest's account upon completion of their stay. Primary responsibilities include: registering guests making and modifying reservations hotel operator and concierge duties. Providing attentive c
Job Source: Residence Inn Philadelphia CenCourtyard Montgomeryville
North Wales, PA, United States
Compensation Type: Hourly Highgate Hotels: Courtyard by Marriott Montgomeryville Highgate is a premier real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in U.S. gateway markets including New York, Boston, Miami, San Francisco and Honolulu, with a rapidly expa
Job Source: Courtyard MontgomeryvillePhiladelphia, PA, United States
Why us?
American freedom gained its foothold in Philadelphia - a fiercely independent spirit that remained to infuse its commerce, its culture, and its people. At the intersection of it all - the very vibrant Logan Square, now anchored by its namesake hotel, The Logan. The Logan inspires with a lively urbane flair and luxe aesthetic-a modern hotel designed as the beating heart of the city it calls home. The hotel makes a grand first impression-with its own collection of artworks, its subdued brand of stellar service, its unassuming luxury, and its warm and neighborly welcome. Confident and sophisticated, with an artful point of view.
Our associates understand the needs and wants of our guests and can address them without hesitation. They create a personalized experience for each person who visits The Logan and support one another in doing so. If you have a passion for pleasing others, a get it done mentality, and are looking for an opportunity to make a difference every day by enriching the lives of others, The Logan Hotel may be for you.
We are currently seeking a Spa Front Desk Agent to join our amazing team!
Job Overview
Responsible for the reception area at the spa, including greeting guests in a professional and courteous manner. Responds to telephone and in-person inquiries regarding appointments, club information and guest concerns.
Responsibilities
Greets and completes established check-in procedures for arriving guests on a daily basis, using both manual and computerized methods, in order to ensure guests are satisfied.
Facilitates guest departure (check-out) on a daily basis by following established point of sale procedures in order to close guest account.
Regularly calculates and/or posts monies, receipts, guest accounts and other forms of credit using accurate, proper cash handling methods and established procedures in order to present the customer with timely and precise spa charges upon check-out and maintain accurate guest files.
Courteously answers inquiries and accepts appointments, both in person and by telephone, by accurately communicating service rates and information and by using suggestive selling techniques (internal promotion, programs and discounts) to sell products and services.
Maintains a good customer relation by using guest name throughout interactions, keeping abreast of all in-house and area functions in order to answer questions and concerns with timely and knowledgeable responses, in person and on the telephone.
Maintain clear and concise communication with leadership team and management regarding any occurrences involving associates or guests that require attention.
Qualifications
Education/Formal Training
High School diploma or equivalent
Experience
None required
Knowledge/Skills
Must have high school graduate level mathematical aptitude; know standard cash handling procedures and knowledge of computerized cash register systems. Must have past experience in dealing directly with the public and acquired general knowledge of basic customer service skills.
Must be fluent in oral and written English.
Must have vision ability to read written communication, including computer screens.
Must have hand and finger dexterity to operate computer, calculator and telephone keyboards, for cash handling and paperwork processing.
Must be able to understand and follow verbal/written instructions, work on more than one task at a time, and be able to communicate both verbally and in writing.
Must be able to use tact and understanding when dealing with a variety of customer service issues, including stressful and highly emotional situations.
Must be highly organized and able to pay attention to minute written and verbal details, particularly when performing multiple tasks.
Physical Demands
The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 90% of shift is standing
Bending/kneeling - repeated bending and kneeling required while filing
Mobility - must be able to reach all areas of hotel to assist clients.
Occasional carrying and lifting of files and office items up to 25 lbs.
Environment
Prolonged standing at indoor, thermostatically climate-controlled workstation.
Email Alert for Spa Front Desk Agent jobs in Philadelphia, PA, United States
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Please refresh the page and try again.
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