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Front Desk Agent

King of Prussia, PA, United States

Wurzak Hotel Group is looking for an upbeat Front Desk Agent to support the Guest Services department at our gorgeous property, Element Valley Forge. This position will manage all aspects of hotel guest's accommodation. The Front Desk Agent will welcome new guests and issue room keys, manage reservations and provide information about rooms, rates, and amenities.

The Company operates 24 hours a day and 7 days a week, so operational demands require variations in shift days, starting and ending times, and hours worked in a week.

Essential Functions

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Perform all check-in and check-out tasks

Manage online and phone reservations

Inform customers about payment methods and verify their credit card data

Register guests collecting necessary information (like contact details and exact dates of their stay)

Welcome guests upon their arrival and assign rooms

Provide information about our hotel, available rooms, rates, and amenities

Respond to clients' complaints in a timely and professional manner

Liaise with our housekeeping staff to ensure all rooms are clean, tidy, and fully-furnished to accommodate guests' needs

Confirm group reservations and arrange personalized services for VIP customers and event attendees, like wedding guests

Upsell additional facilities and services, when appropriate

Maintain updated records of bookings and payments

Qualifications

The Company may consider equivalent combination of acceptable education and experience providing the knowledge, skills and abilities cited below.

Education and Experience Prior experience as a Hotel Front Desk Agent, Receptionist, or similar role

Experience with hotel reservations software, like Lightspeed or Opera

Customer service experience

Excellent communication and organizational skills

Compensation and Benefits Competitive Salary

Paid Time Off

Medical, Dental, Vision health insurance

Robust supplemental insurance for Life, AD&D, Pets, legal and more

Wellness programs for mental, physical, and financial wellness

Hotel and travel discounts

Generous retirement/401k benefits

Education and professional development

Wurzark Hotel Group is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.

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