Automotive Service Advisor/Writer
Arlington Heights, IL, United States
The Ed Napleton Automotive Group is looking for our next Automotive Service Advisor. Located at Arlington Heights Chrysler Dodge Jeep Ram the Automotive Service Advisor is a critical role, working as a liaison to our customers and technicians by present vehicle repair recommendations. You will play an active role in the Service Lane by providing excellent service and suggestions to keep the customer's vehicle in top shape.
The Ed Napleton Automotive Group is affiliated with over 25 brands of new vehicles and 50+ dealerships throughout seven states. Our strength comes from the more than 3,500 employees nationwide.
What We Offer:
$55,000-$80,000 per year- based on experience and performance
Medical, Dental, and Vision Insurance
401k and additional benefits
Accrued Vacation Time
Discounts on products, services, and vehicles
Extensive and ongoing training with specialists
Job Responsibilities:
Work with customers to ensure we meet and address all vehicle maintenance needs
Write repair orders for customers with full transparency of cost and time estimates
Provide exceptional and timely communication-keeping customers updated throughout the process
Communicate frequently with Technicians and Parts to ensure timely completion of work
Exhibit a positive attitude and strong work ethic with customers and co-workers.
Utilize cutting edge Fixed Operations Technology
Job Requirements:
Exceptional Customer Service Skills- required
Tech Savvy- able to learn and utilize technology- preferred
Previous Automotive Service Advisor Experience - preferred
We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws
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