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Cypress HCM
, NY, United States
IT Support Technician Contractor Our client is looking for an IT Operations Specialist to assist with on-site desktop support. This technician will work closely with the Technical Operations team and Support Specialists to provide world-class support to the internal workforce. Responsibilities include provisioning computers, deploying hardware, wo
Job Source: Cypress HCMTouro University New York
New York, NY, United States
Overview: Responsible for general technical support for students, faculty and staff of the Touro College of Osteopathic Medicine/ Imaging School (1000+ users). Responsibilities: Responsible for general technical support, to include, but not limited to as much of the following as possible: Administers all smart-podiums, troubleshooting all Audio-Vi
Job Source: Touro University New YorkFirst Tek
New York, NY, United States
My name is Gaurav and I'm a Technical Recruiter at First Tek. We are currently sourcing for candidates with the following skills. Kindly forward your resume if interested, do share with your friends and colleagues as well. Job Title: IT Support Technician Location: New York City (Manhattan) onsite Monday-Thursday Client: Major Entertainment Company
Job Source: First TekSafe Horizon
New York, NY, United States
Summary: The lead customer support specialist is responsible for supporting end-user issues that are escalated by the customer support specialists, and for fulfilling end-user service requests for hardware and software. The position requires strong PC support technical expertise, ability to lead, and excellent customer service skills. Responsibili
Job Source: Safe HorizonHealth Recovery Solutions, Inc.
Hoboken, NJ, United States
**Intern - Information Technology Support Specialist** at Health Recovery Solutions Hoboken, New Jersey HRS is a Hospital Aftercare, Remote Patient Monitoring, Software, and peripherals company with a small team of dedicated professionals working to support Hospitals, Clinicians, Nurses, and most important, Patients in their home. This inter
Job Source: Health Recovery Solutions, Inc.Carbyne (NG-911)
New York, NY, United States
Hi! We’re Carbyne and we are on a mission to help emergency call centers save lives every day. As the leader in emergency collaboration technologies, we’re building a platform that brings game-changing capabilities to people in crisis, such as live video, instant chat, and location tracking. Our platform unifies the flow of life-saving information
Job Source: Carbyne (NG-911)NavitsPartners
New York
Job Description Job Description Position: Information Technology System Support Location: New York, NY Duration: 6 Monrhs Critical Need: N/A Shift: 9:00 am - 5:00 pm (includes a 30-minute break) Notes: This is a 6-month assignment with the possibility of weekend work as needed. The role requires a minimum of 1 year of experience in a technic
Job Source: NavitsPartnersPhyton Talent Advisors
New York, NY, United States
Team Lead Engineer - Proprietary Trading Firm (New York, NY) Must be willing to work on-site in New York Office As a Team Lead , you will be a leading a small team of IT Engineers while performing the same duties as listed below. What you'll be doing: Providing end user support to employees in New York and Greenwich corporate offices Buildi
Job Source: Phyton Talent Advisorsunited states
Information Technology Support Lead role entails providing comprehensive hardware and software assistance to all members of the firm. This role involves maintaining, configuring, installing, and relocating computer hardware, while also acting as a focal point for addressing complex issues. The Engineer will be responsible for planning and executing projects in line with the objectives of the department. Office Leads will oversee the operation of office networks and IDF room, including managing vendor accounts, deploying network devices, and troubleshooting hardware issues. Additionally, they will play a pivotal role in onboarding new users by configuring, supplying, and providing training on the firm's hardware.
Primary Responsibilities
Address user issues logged through our ITSM tool, ServiceNow, and manage tickets throughout the resolution process.
Monitor and ensure timely resolution of all tickets in the queue, including escalations.
Handle the relocation, configuration, installation, and setup of computer equipment, operating systems, and application software.
Diagnose and resolve hardware and equipment failures.
Offer user support for Apple device hardware and management systems.
Maintain accurate equipment inventories.
Contribute to or execute projects as required, including conducting research and data collection.
Ensure workstations are protected against malware and facilitate antivirus updates.
Mentor Level I and II technicians and serve as an escalation point for complex issues.
Provide Audio Visual (AV) support for conference rooms and multi-location AV conferencing.
Conduct diagnostic checks on AV equipment and ensure its proper functioning.
Undertake any other duties as assigned.
Required Skills and Qualifications
Proficiency in troubleshooting and utilizing various technologies, including but not limited to Active Directory, antivirus software, Apple devices, Cisco Phones/Polycom, LAN/WAN/VLAN systems, MS Office Suite, printers, and Windows OS.
Experience in installing, configuring, and troubleshooting computer hardware.
Strong problem-solving abilities, particularly with Microsoft Office and typical desktop applications.
Excellent customer service and communication skills, with the ability to explain technical issues in simple terms.
Familiarity with Project Management processes and ITIL frameworks.
Willingness to share knowledge and mentor others.
Education and Experience
4-7 years of experience in computer hardware configuration and repair within a network environment.
At least 3 years of customer service-focused experience in end-user computer support.
High school diploma required; Associate's Degree in Computer Science or related field preferred.
A+ certification is a plus.
Additional Information
Physical requirements include the ability to lift and carry up to 30 pounds, and stand or walk for a minimum of 4 hours per day.
Flexibility to split time between offices in San Francisco and Menlo Park.
Availability to work outside standard business hours and participate in on-call shifts.
Salary Range $127,000-$130,000k
The Phoenix Group Advisors is an equal opportunity employer. We are committed to creating a diverse and inclusive workplace and prohibit discrimination and harassment of any kind based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. We strive to attract talented individuals from all backgrounds and provide equal employment opportunities to all employees and applicants for employment
Information Technology Support Team Lead jobs in united states
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