Service Delivery Director, Americas - Sustainability, Environmental and Health and Safety

, OH, United States

Great that you're thinking about a career with BSI!

**About the role:**

The primary objective of this position is to support the Food & Retail sector strategy, managing the delivery of assessment services within throughout the Americas, in particular a focus on GFSI benchmarked schemes (e.g. SQF and FSSC 22000), coordinating with regional colleagues and ensuring that all technical scheme requirements are followed accordingly.

To achieve this objective, the Service Delivery Manager (Service Delivery Manager) will need to build optimal assessment services capacity, competence and productivity, complying with scheme rules and regulations, and will need to continuously develop professional customer relationships. The role will exercise commercial acumen, taking the lead on managing client relationships and identifying market opportunities for actual and future business developments.

The Service Delivery Manager also has ownership of regional revenue and gross profit targets, and will assist the VP of Operations and Regional Sector Director in proposing and monitoring forecasts, budgets and strategic plans, and work in conjunction with Commercial, Operational and Finance leadership teams as required.

The role materializes BSI core vision and mission to:

*Provide and develop leadership so that BSI is the most trusted authority for the provision of management system assessments and drive sustainable higher margin growth in their assigned regions/sectors.*

The position is home based and will require regular travel to our headquarters in Herndon, VA to foster collaboration between and among various business functions and within their region.

**Service Delivery Manager Responsibilities:**

The Service Delivery Manager will directly lead the assessment delivery team (Client Managers and External Resources) in their assigned region, with responsibility to:

* **Build capacity:** assure availability of resources to deliver assessment services demand at optimum cost, including but not limited to the:

+ Periodic review of operational resource planning, defining quantity, mix and optimum locations of assessment services teams

+ Hiring and development of assessors

+ Reduction of hire-to-delivery lead-times (improve onboarding process)

* **Build competence:** assure that assessors are competent, which includes:

+ Expansion of assessor competence (e.g. deeper expertize knowledge and/or multi-scheme qualification) to improve assessment services value proposition and market differentiation and/or to optimize delivery flexibility

+ Improvement of service quality, reducing errors, technical failures, and rework

* **Support Sector Growth:** interact internally and externally to accelerate market penetration and assure business growth, which includes supporting the Service Delivery Director with:

+ Provision of product and sector knowledge, portfolio information and data to support budget and strategic plan preparation

+ Leading or supporting the implementation of scheme changes, transitions and business cases in your area of expertise

+ Supporting the definition of product positioning, proposition and messaging, creating and writing articles, press releases, papers and/or collaterals

+ Acting as spokesperson where product expertise and positioning is required

+ Working collaboratively with sales leadership to support the development of competence and motivation with regard to product knowledge

+ Working collaboratively with Technical and Regulatory leaders to assure that scheme rules are effectively implemented in a practical and effective manner

**Education/Qualifications:**

* Bachelors degree in Food Science or Bio Science is required

* 5+ years work experience and qualified as SQF and FSSC 22000 Lead Auditor (especially in the meat, dairy, beverage, baked and ingredients categories)

* At least 5 years work experience of proven management function in food industry

* Minimum 2 years work experience in Quality Assurance function or Food Safety Management System coordination

* Ability to travel 75% of the time, possible weekend travel

* Position may be located anywhere in the U.S

* Experience in delivering training is preferable

* Experience in SQF and FSSC Packaging Manufacture considered an additional advantage

* Experience in SQF and FSSC Transport and Storage considered an additional advantage

**Travel****:**

* Required to conduct frequent domestic within their region and occasional international travels within the USA, Canada, Mexico, Brazil, and to any Country inside the Americas that BSI maintains offices, clients and/or business expansion plans within the sector

* 50% traveling is expected (by land, air, etc.)

**Physical Requirement:**

* The physical demands of this role are primarily associated with travel (including the need to have a valid license to drive a car) and the carrying/lifting of luggage

* Ability to sit for extended periods

* Must have manual dexterity to operate computer keyboard and standard office equipment

**What we offer:**

BSI offers a competitive salary, group-sponsored health and dental, short-term and long-term disability, a company-matched 401k plan, company paid life insurance, 11 paid holidays and 4 weeks paid time off.

Our Excellence Behaviours: Client-centric, Agile, Collaborative. These three behaviours represent how we do things at BSI. They help us ensure that BSI is a great place to work and a highly successful business. BSI is an Equal Opportunity Employer and we are committed to diversity.

BSI is conducting face-to-face interviews where appropriate and possible. If you are invited to a face-to-face interview but feel more comfortable with conducting the interview virtually, please speak to a member of our recruitment team.

location2 Locationslocation5 LocationslocationHerndonBSI continues to support our people and clients to make a difference during this challenging time. Our focus on Innovation in the way we support the COVID 19 effort, continue to deliver to clients and adapt through agile working methodologies are helping us navigate these unique times. We are still recruiting especially in areas that are Client facing and Business Development , and you can find vacancies advertised on Workday Career Find Jobs. We are conducting Virtual Interviews and Inductions, its amazing how positively people are embracing new ways of working and staying connected. Stay safe.

Our ambition is to be recognized and valued globally as a best-in-class company; a client-driven, efficiently-run, growing business. BSI has come a long way since being founded in 1901. Today, we're a global business services organization, respected world over for the development of standards; assessment of management systems; testing and certification of products and services; providing software solutions; and the delivery of training courses. We offer diverse career paths from auditing to sales, product development to finance, and from IT to marketing.

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