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Software Resources
Jacksonville, FL, United States
Software Resources has an immediate, contract job opportunity for a Customer Support Analyst with a major organization, on-site in Jacksonville, FL. Scope of Work: This position reports to the Operations / Support Manager and will be performing Level 2 SD and Desktop technical support, along with operations monitoring. Certifications: Either cert
Job Source: Software ResourcesTEKsystems
Jacksonville, FL, United States
Description Scope of Work • This position reports to the Operations / Support Manager and will be performing Level 2 SD and Desktop technical support, along with operations monitoring. Specific Requirements • Associate’s degree, or 2 additional years equivalent experience. • 2+ years / Related experience / supporting current windows desktop te
Job Source: TEKsystemsFanatics Inc
Jacksonville, FL, United States
Company Overview Fanatics isbuilding a leadingglobal digital sports platform. The company ignites the passions of global sports fans and maximizes the presence and reach for hundreds of sports partners globally by offering innovative products and services across Fanatics Commerce, FanaticsCollectibles, and Fanatics Betting & Gaming, allowing sports
Job Source: Fanatics IncForcura
Jacksonville, FL, United States
Position Summary Join one of Jacksonville's fastest growing companies and best places to work. Forcura, a dynamic high-growth SaaS technology company focused on driving efficiency and interoperability for healthcare organizations, is seeking a Client Support Analyst to join our expanding team. The Client Support Analyst will deliver an excellent,
Job Source: ForcuraKavaliro
Jacksonville, FL, United States
Kavaliro has partnered with a technology organization seeking a Technical Support Analyst in Jacksonville, Florida. Technical Support Analyst I Job Summary: The Technical Support Analyst focuses primarily on managing our customers with both voice calls, incoming and outgoing phone contact, e-mail, and web-based chat. We strive to serve our custom
Job Source: KavaliroIQ Fiber
Jacksonville, FL, United States
The Internet is now the heartbeat of our home, but too often internet service is frustrating and unreliable. IQ Fiber was created to offer 100% fiber-optic fast internet, transparent pricing, and attentive customer service to deliver a Smarter internet experience . As part of the rapidly growing IQ Fiber team, your contributions will directly
Job Source: IQ FiberTEKsystems
Jacksonville
Description Scope of Work • This position reports to the Operations / Support Manager and will be performing Level 2 SD and Desktop technical support, along with operations monitoring. Specific Requirements • Associate’s degree, or 2 additional years equivalent experience. • 2+ years / Related experience / supporting current windows desktop technol
Job Source: TEKsystemsIQ Fiber
Jacksonville, FL, United States
Job Description Job Description The Internet is now the heartbeat of our home, but too often internet service is frustrating and unreliable. IQ Fiber was created to offer 100% fiber-optic fast internet, transparent pricing, and attentive customer service to deliver a Smarter internet experience. As part of the rapidly growing IQ Fiber team, you
Job Source: IQ FiberJacksonville, FL, United States
Software Resources has an immediate, contract job opportunity for a Customer Support Analyst with a major organzation, on-site in Jacksonville, FL.
Scope of Work:
This position reports to the Operations / Support Manager and will be performing Level 2 SD and Desktop technical support, along with operations monitoring.
Certifications:
Either certification is REQUIRED :
The Computing Technology Industry Association (CompTIA) A+ or CompTIA Network+ certifications are required.
Specific Requirements:
Associate's degree, or 2 additional years equivalent experience.
2+ years / Related experience / supporting current windows desktop technologies, local area networks, and some exposure to Microsoft server. Four years of education and/or experience in information technology as described in the primary duties and responsibilities section, which includes a minimum of two of those four years of practical hands-on experience.
Requires periodic work during evening/weekend hours to provide support and project implementation.
The Computing Technology Industry Association (CompTIA) A+ or CompTIA Network+ certifications are required.
Must pass the Criminal Justice Information Services (CJIS) background screening performed by the Sherriff's Office
A valid driver's license is required and must be maintained during employment
Deliverables:
Audio and Visual evaluations and installations - a plus
Perform employee onboard and offboarding procedures
Conduct lifecycle replacement of computers, laptops and thin clients
Deploy, upgrade and manage mobile devices
Install, deploy and support a wide range of PC hardware and PC related applications, Windows and Mac
Interact with users in-person daily on technology use, ITIL accepted practices and issue resolution.
Monitor and troubleshoot network performance and resolve issues such as internet bandwidth problems, ISP issues and firewall / router changes
Provide Tier 2 desktop and application support, including new user setups, line of business application support, and hosted application support.
Job Specifications:
All current Microsoft Desktop Operating Systems (Latest current OS)
Proficiency with Microsoft Office Suite
Exposure to Microsoft Windows Server (Latest current OS)
Active Directory Account Management, Group Policy within the Windows Desktop
Solid understanding of TCP/IP network fundamentals and related equipment (switches, routers, wireless etc.)
Experience with multi-user remote access technologies preferred, but not required.
A+ and N+
Audio and Visual experience a plus
Flexibility to accommodate after-hours and weekend client and team member needs
Strong communication skills both verbal and written
Excellent customer service skills
Ability to research, analyze, identify viable options, draw sound conclusions, present findings, and make thoughtful recommendations considering overall risk and short-term and long- term impact
Excellent written and verbal communication skills required.
Must be able to obtain CJIS certification.
Valid Florida Driver's License.
Email Alert for Customer Support Analyst jobs in Jacksonville, FL, United States
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