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SS&C Technologies
Jacksonville, FL, United States
SS&C is a global provider of investment and financial services and software for the financial services and healthcare industries. Named to Fortune 1000 list as top U.S. company based on revenue, SS&C is headquartered in Windsor, Connecticut and has 20,000+ employees in over 90 offices in 35 countries. Some 18,000 financial services and healthcare o
Job Source: SS&C TechnologiesIntercontinental Exchange Holdings, Inc.
Jacksonville, FL, United States
Overview: Job Purpose The Client Support Specialist acts as a support resource to our customer base utilizing ICE Mortgage Technology products, services, platform technologies, and workflows. The Client Support Specialist endeavors to deliver complete resolutions in a timely and consistent manner to address our customers questions, concerns, and e
Job Source: Intercontinental Exchange Holdings, Inc.Editech Staffing
Jacksonville, FL, United States
Client Operations Analyst Jacksonville, FL / Full-time / Onsite NLP Logix is recruiting for a Client Operations Analyst to join its growing team of IT and Business professionals. This position is for a full-time employee, and will be based out of Jacksonville, FL. NLP Logix is a Data Science product and services company based in Jacksonville, FL
Job Source: Editech StaffingTTI of USA, Inc.
Jacksonville, FL, United States
Client Service is responsible for retaining, growing and developing strategic client relationships for a portfolio of (country, regional or global) clients for which they have primary service coverage responsibility, in line with applicable internal policies and external legal/regulatory frameworks. Work includes: • Facilitating interactions with n
Job Source: TTI of USA, Inc.Acosta Group
Jacksonville, FL, United States
DESCRIPTION The Client Relationship Analyst is responsible for supporting the National Solutions Manager in all reporting, financial and operational responsibilities. Responsibilities also include assisting in the management of a portfolio of strategic clients and providing single point of contact/escalation for strategic client’s trade promotion
Job Source: Acosta GroupSoftware Resources
Jacksonville, FL, United States
Software Resources has an immediate, contract job opportunity for a Customer Support Analyst with a major organization, on-site in Jacksonville, FL. Scope of Work: This position reports to the Operations / Support Manager and will be performing Level 2 SD and Desktop technical support, along with operations monitoring. Certifications: Either cert
Job Source: Software ResourcesFanatics Inc
Jacksonville, FL, United States
Company Overview Fanatics isbuilding a leadingglobal digital sports platform. The company ignites the passions of global sports fans and maximizes the presence and reach for hundreds of sports partners globally by offering innovative products and services across Fanatics Commerce, FanaticsCollectibles, and Fanatics Betting & Gaming, allowing sports
Job Source: Fanatics IncTEKsystems
Jacksonville, FL, United States
Description Scope of Work • This position reports to the Operations / Support Manager and will be performing Level 2 SD and Desktop technical support, along with operations monitoring. Specific Requirements • Associate’s degree, or 2 additional years equivalent experience. • 2+ years / Related experience / supporting current windows desktop te
Job Source: TEKsystemsJacksonville, FL, United States
Position Summary
Join one of Jacksonville's fastest growing companies and best places to work. Forcura, a dynamic high-growth SaaS technology company focused on driving efficiency and interoperability for healthcare organizations, is seeking a Client Support Analyst to join our expanding team. The Client Support Analyst will deliver an excellent, efficient, and quality support response to every client, every time. This team member will identify, investigate, and research user questions and challenges and may refer to technical team members for follow-up. They'll maintain an awareness of all product knowledge information and how to use internal resources. They'll also train users of the software and work as a team where needed to resolve an issue.
Job Duties
Troubleshoot client issues, including collecting details as necessary, and escalation of issues to Team Leads and/or Engineering as necessary to resolve client issues
Maintain a superior level of service while interpreting and validating technical issues, test solutions, follow up, and escalate where necessary
Manage open tickets to resolve all, meeting our service level agreements (SLAs)
Follow up and make scheduled call backs to clients where necessary
Interact with clients to provide and process information in response to inquiries, concerns, and requests about products and services
All other duties related to this position
Minimum Requirements High school diploma or equivalency
1+ year of work experience in a customer facing role
Strong organizational skills and attention to details
Clear and concise communication skills
Ability to multitask and collaborate with other internal teams
Excellent verbal and written communication skills
Must be able to work nights and weekends
Preferred Qualifications Bachelor's degree in business or closely related field
Clear and concise communication skills
Proficiency in Microsoft Excel and PowerPoint
1 year of Project Management and/or SaaS Implementation experience
Work Environment This role reports into Forcura's Jacksonville, FL, home offices.
Physical Demands of Our Work Environment This position is a hybrid environment and uses a computer and other office equipment needed to perform duties. The noise level in the work environment is typical of that of an office. Frequent interruptions may be encountered throughout the workday.
The employee is required to either stand or sit, talk and hear frequently required to use repetitive keying or hand motions.
The physical demands are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Forcura is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, veteran status, and disability, or other legally protected status, If you are unable to submit an application because of a incompatible assistive technology or disability, please contact us at [email protected]. We will make every effort to respond to your request for disability assistance as soon as possible.
Forcura is an E-verify employer. Your eligibility to work in the United States will be verified through the E-verify system if you apply and are selected for a position.
Email Alert for Client Support Analyst jobs in Jacksonville, FL, United States
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