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Cai
Chicago, IL, United States
Job ID Number R2861 Employment Type Full time Worksite Flexibility Onsite Job Summary As the Service Desk Analyst, you will be responsible for monitoring user requests and system issues. Job Description We are looking for a Service Desk Analyst to monitor user requests and system issues . This position will be full-time and onsite. What Y
Job Source: CaiKeno Kozie Associates
Chicago, IL, United States
Service Desk Analyst (On-site Chicago) Jumpstart your career in the dynamic Legal/IT sector with K2 Services as a Service Desk Analyst! We offer a comprehensive training program to every incoming Service Desk Analyst to be successful in supporting our law firm clients. K2 prepares you to work in a fast pace, agile, customer service-oriented en
Job Source: Keno Kozie AssociatesEuromonitor
Chicago, IL, United States
Job Description Job Description The Service Desk Analyst helps resolve user issues with computer hardware and software for internal colleagues. They provide exceptional standards of support to all our internal customers and support a variety of assets, products, services, and platforms, acting as the single point of contact for all IT incidents a
Job Source: EuromonitorKeno Kozie Associates
Chicago, IL, United States
Jumpstart your career in the dynamic Legal/IT sector with K2 Services as a Service Desk Analyst! We offer a comprehensive training program to every incoming Service Desk Analyst to be successful in supporting our law firm clients. K2 prepares you to work in a fast pace, agile, customer service-oriented environment while working collegially and coll
Job Source: Keno Kozie AssociatesEuromonitor International.
Chicago, IL, United States
The Service Desk Analyst helps resolve user issues with computer hardware and software for internal colleagues. They provide exceptional standards of support to all our internal customers and support a variety of assets, products, services and platforms, acting as a the single point of contact for all IT incidents and service requests. Using excel
Job Source: Euromonitor International.Euromonitor
Chicago, IL, United States
The Service Desk Analyst helps resolve user issues with computer hardware and software for internal colleagues. They provide exceptional standards of support to all our internal customers and support a variety of assets, products, services and platforms, acting as a the single point of contact for all IT incidents and service requests. Using excel
Job Source: Euromonitor1872 Consulting
Chicago, IL, United States
Senior Service Desk Analyst Chicago, IL - 2 days WFH, 3 days in office Shift: Monday-Friday 1:00pm-10:00am (with an hour lunch) Summary: The Service Desk Analyst is responsible for providing high quality customer service interactions with the company's end user population via the telephone and email. They will facilitate and resolve a wide vari
Job Source: 1872 ConsultingC4 Technical Services
Chicago, IL, United States
Entry Service Desk Analyst Location: Remote Service Desk Analyst Summary: The Service Desk Analyst is a member of the Service Desk team. They are responsible for first level technical support of all supported applications. The will respond to user inquiries regarding incidents with applications, networks, platforms, and servers. In addition, they
Job Source: C4 Technical ServicesChicago, IL, United States
Job Description Job Description The Service Desk Analyst is responsible for handling first level support of service requests in a professional and timely manner. This relates to all technology, to include: workstations, servers, printers, networks, and vendor specific hardware and software.
Basic Functions
IT Support relating to technical issues involving core business applications, operating systems and productivity suites such as Microsoft 365 or Google Workspace.
Support of disaster recovery solutions.
Basic technical support at the network level: WAN and LAN connectivity, routers, firewalls, and security.
Basic remote access solution implementation and support: VPN, Terminal Services, etc..
Monitor the remote monitoring and management system alerts and notifications, and respond accordingly through service tickets.
System documentation maintenance, with contributions to internal knowledge base.
Communication with clients as required: keeping them informed of incident progress, notifying them of impending changes, and planned downtime.
Additional Duties and Responsibilities
Improve customer service, perception, and satisfaction.
Fast turnaround of customer requests.
Ability to work in a team and communicate effectively.
Work with the Senior Service Desk Technicians to ensure requests are routed to the proper resource in order to be resolved quickly and efficiently.
Escalate service requests that require engineer level support.
Responsible for entering time and expenses in the Sagin Help Desk System as they occur.
Understand processes in Sagin Help Desk System by completing assigned training.
Enter all work as tickets in Sagin Help Desk System.
Requirements
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Advanced understanding of operating systems, business applications, printing systems, and network systems.
Interpersonal skills: such as telephony skills, communication skills, active listening and customer-care.
Diagnosis skills of technical issues.
Ability to multi-task and adapt to changes quickly.
Technical awareness: ability to match resources to technical issues appropriately.
Service awareness of all organization’s key services for which support is being provided.
Understanding of support tools, techniques, and how technology is used to provide services.
Typing skills to ensure quick and accurate entry of service request details.
Education and Experience
BA/BS, preferably in computer science or a related field
0-4 years of IT or related experience.
Company Description SAGIN is a growing professional services firm with opportunities in IT Managed Services and Consulting. We work with a wide array of clients giving our employees a broad base of exposure and experience. Company Description SAGIN is a growing professional services firm with opportunities in IT Managed Services and Consulting. We work with a wide array of clients giving our employees a broad base of exposure and experience.
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Email Alert for IT Service Desk Analyst jobs in Chicago, IL, United States
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