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The University Of Chicago
Chicago, IL, United States
Service Desk Specialist, Entry Level page is loaded Service Desk Specialist, Entry Level Apply locations Chicago, IL time type Full time posted on Posted 7 Days Ago job requisition id JR26070 Department F&A ITS - Help Desk About the Department The University of Chicago's IT Services Department is an integral
Job Source: The University Of ChicagoThe University of Chicago
Chicago, IL, United States
This job was posted by https://illinoisjoblink.illinois.gov : For more information, please see: https://illinoisjoblink.illinois.gov/jobs/11959176 Department F&A ITS - Help Desk About the Department The University of Chicago\'s IT Services Department is an integral component of the institution, driving technological innovation and services. As a
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Job Source: Year UpYear Up
Chicago, IL, United States
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Job Source: Year UpLakeshore Sport and Fitness
Chicago, IL, United States
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Job Source: Lakeshore Sport and FitnessEmergencyMD
Chicago, IL, United States
Ethos Risk Services is continuing to expand our industry leading FULLY PAID Investigator Training Program ! Ready to kick-start and propel your career in a rapidly growing industry? Want to get paid to learn how to investigate fraud and conduct covert surveillance in the real world? Apply now for our Entry-Level Investigator Training Program and
Job Source: EmergencyMDChicago, IL, United States
Entry Service Desk Analyst
Location: Remote
Service Desk Analyst Summary:
The Service Desk Analyst is a member of the Service Desk team. They are responsible for first level technical support of all supported applications. The will respond to user inquiries regarding incidents with applications, networks, platforms, and servers. In addition, they will answer questions via phone and electronic mail related to the use of supported software and hardware systems. They will escalate to L2 and L3 as appropriate.
Provides technical support by phone to customers relating to effective use of technologies including computer, mobility, voice, network connectivity, and various software
Thoroughly documents all work completed into the appropriate call-tracking and incident management systems.
Routinely utilizes and contributes to the knowledge base and actively promotes utilization to both internal and external
Ensures appropriate and accurate escalation of incidents that require resolution by other IT groups beyond the Service
Assist in the on-boarding and training of new employees
Preferred Qualifications Associate's Degree in Information Systems, Business, or related field, or equivalent experience.
Basic computer software applications including MS Office products, email, Internet access, and multimedia technology
Knowledgeable with LAN or WAN networking
Working knowledge of Windows OS
Computer hardware components, systems, and peripherals
PC support background and experience working in a call center / phone support environment
Good organizational and problem solving skills
Ability to multitask
Ability to work in a highly collaborative environment
Ability to work a flexible schedule including overtime as required
#DICE
Email Alert for Entry Level Service Desk (Do Not Post / Source) jobs in Chicago, IL, United States
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