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Reservations Manager

Indianapolis/Indiana/US

Overview: If you reside in California, please see our California Applicant Privacy Policy for more information about our data handling practices and your data rights.

Responsibilities: MV Transportation is seeking a Reservations Manager who works to direct the day-to-day operations of the Call Center as it relates to accurately accepting trip reservations from eligible passengers, and reports to the General Manager. This work is done in compliance with the procedures defined by the client and in conformance with company procedures. His/her duties involve daily communication and interaction with passengers, Schedulers, Dispatchers, Reservationists, etc. He/she must also ensure that Reservationists are collecting all necessary data required to schedule trips accordingly, and organize and conduct activities to assure safe, cost-effective, on-time operating performance.

Job Responsibilities:

Ensuring that proper call procedures are followed

Ensuring that confidentiality of customer information is maintained

Ensuring that call quality is maintained

Coaching and motivating Call Center staff

Attending to issues of the staff and working to find a solution

Review the performance of the Call Center staff

Answering phones in a consistent manner

Speaking to clients with common courtesy, and respect

Using Trapeze software and associated technology tools

Assisting in the entry of clean, correct data

Ability to maintain the highest standards of excellence in appearance and attitude

Performs other duties as assigned

Qualifications: Talent Requirements:

Able to work in a fast-paced environment

Three (3) to five (5) years’ management experience in Paratransit scheduling utilizing Trapeze PASS

Managing in a union environment

Possess excellent communication and decision-making skills

Excellent knowledge about customer satisfaction

Excellent attendance record

Excellent verbal and written communication skills

Telephone speaking and or call center experience

Computer experience

Experience working with people with disabilities

MV Transportation is committed to a policy of Equal Employment Opportunity and will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin or ancestry, sex, physical or mental disability, veteran or military status, genetic information or any other legally recognized protected basis under federal, state or local laws, regulations or ordinances.  The information collected by this application is solely to determine suitability for employment, verify identity and maintain employment statistics on applicants.

Where permissible under applicable state and local law, applicants may be subject to a pre-employment drug test and background check after receiving a conditional offer of employment.

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