Patient Access Priority Engagement Specialist Lead_

Atlanta

**Overview**

**Be inspired. Be rewarded. Belong. At Emory Healthcare.**

At Emory Healthcare we fuel your professional journey with better benefits, valuable resources, ongoing mentorship and leadership programs for all types of jobs, and a supportive environment that enables you to reach new heights in your career and be what you want to be. We provide:

+ Comprehensive health benefits that start day 1

+ Student Loan Repayment Assistance & Reimbursement Programs

+ Family-focused benefits

+ Wellness incentives

Ongoing mentorship, development, leadership programs...and more

**8am - 5pm / Full Time / 40hrs**

**Description**

JOB REQUIREMENTS:

+ The function of the Patient Access Priority Engagement Specialist, Lead is responsible for the coordination, communication, and training of the patient access teams for Emory Hospitals in conjunction with the training team.

+ Assists (Supervisor/Manager) to define duties and responsibilities of staff; assigns work, monitors progress of work, and ensures timely completion of assigned tasks.

+ The Lead provides continuity during the initial and ongoing training of employees throughout the patient access teams for Emory Hospitals.

+ Provides ongoing performance feedback, addresses problems to new and existing employees.

+ Assists with departmental workflow as needed, ensures timely registrations by staff, and cross-trains in other Access Departments and Facilities.

+ Maintains thorough understanding of insurance, registration, scheduling, referrals, authorizations, and account follow-up.

MINIMUM REQUIREMENTS:

+ Bachelors degree preferred and two years healthcare, customer services or related job experience preferred.

+ Have working knowledge of Medical terminology, ICD-9/10 and CPT-4 basics, Detailed-oriented, effective communication skills, leadership, problem solving, interpersonal and customer service skills.

+ Demonstrated key competencies, knowledge & proficiency of Patient Access Priority Engagement Specialist II duties and workflow.

+ Quality Scores within expected range as outlined.

**Supporting a diverse, equitable and inclusive culture:** Emory Healthcare (EHC) is dedicated to providing equal opportunities and access to all individuals regardless of race, color, religion, ethnic or national origin, gender, genetic information, age, disability, sexual orientation, gender identity, gender expression and/or veteran's status. EHC does not discriminate on the basis of any factor stated above or prohibited under applicable law. EHC respects, values, and celebrates the unique perspectives and backgrounds of all individuals. EHC aspires to create an environment of collaboration and true belonging for all our patients and team members. _Emory Healthcare (EHC) is committed to achieving a diverse workforce through equal opportunity and nondiscrimination policy in all aspects of employment including recruitment, hiring, promotions, transfers, discipline, terminations, wage and salary administration, benefits, and training._

**ACCOMODATIONS:** EHC will provide reasonable accommodations to qualified individuals with disabilities upon request. To request this document in an alternate format or to request a reasonable accommodation, please contact the Office of Diversity, Equity, and Inclusion.”

**PHYSICAL REQUIREMENTS:** (Medium/Max 25lbs): up to 25 lbs, 0-33% of the work day (occasionally); 11-25 lbs, 34-66% of the workday (frequently); 01-10 lbs, 67-100% of the workday (constantly); Lifting 25 lbs max; Carrying of objects up to 25 lbs; Occasional to frequent standing & walking, Occasional sitting, Close eye work (computers, typing, reading, writing), Physical demands may vary depending on assigned work area and work tasks.

**ENVIRONMENTAL FACTORS** : Factors affecting environment conditions may vary depending on the assigned work area and tasks. Environmental exposures include, but are not limited to: Blood-borne pathogen exposure Bio-hazardous waste Chemicals/gases/fumes/vapors Communicable diseases Electrical shock , Floor Surfaces, Hot/Cold Temperatures, Indoor/Outdoor conditions, Latex, Lighting, Patient care/handling injuries, Radiation, Shift work, Travel may be required. Use of personal protective equipment, including respirators, environmental conditions may vary depending on assigned work area and work tasks.

**Additional Details**

**JOIN OUR TEAM TODAY!** Emory Healthcare (EHC), part of Emory University (EUV), is the most comprehensive academic health system in Georgia and the first and only in Georgia with a Magnet® designated ambulatory practice. We are made up of 11 hospitals-4 Magnet® designated, the Emory Clinic, and more than 425 provider locations. The Emory Healthcare Network, established in 2011, is the largest clinically integrated network in Georgia, with more than 3,450 physicians concentrating in 70 different subspecialties.

**Connect With Us!**

Connect with us for general consideration!

**Division** _Emory Healthcare Inc._

**Campus Location** _Atlanta, GA, 30345_

**Campus Location** _US-GA-Atlanta_

**Department** _Contact Center_

**Job Type** _Regular Full-Time_

**Job Number** _131382_

**Job Category** _Clerical & Administrative_

**Schedule** _8a-5p_

**Standard Hours** _40 Hours_

**Hourly Minimum** _USD $18.27/Hr._

**Hourly Midpoint** _USD $23.76/Hr._

Emory Healthcare is an Equal Employment Opportunity employer committed to providing equal opportunity in all of its employment practices and decisions. Emory Healthcare prohibits discrimination, harassment, and retaliation in employment based on race, color, religion, national origin, sex, sexual orientation, gender identity or expression, pregnancy, age (40 and over), disability, citizenship, genetic information, service in the uniformed services, veteran status or any other classification protected by applicable federal, state, or local law.