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Emory Healthcare
Atlanta, GA, United States
Description: JOB REQUIREMENTS: Acts as a first point of contact within the Scheduling Department for new and reoccurring patients and physician offices scheduling various outpatient/inpatient appointments across Emory Healthcare. Answer inbound calls in high volume call center environment. Greets callers in an enthusiastic manner providing excepti
Job Source: Emory HealthcareEmory Healthcare
Atlanta, GA, United States
Description: JOB REQUIREMENTS: Acts as a first point of contact within the Scheduling Department for new and reoccurring patients and physician offices scheduling various outpatient/inpatient appointments across Emory Healthcare. Answer inbound calls in high volume call center environment. Greets callers in an enthusiastic manner providing excepti
Job Source: Emory HealthcareEmory Healthcare/Emory University
Atlanta
**Description** JOB REQUIREMENTS: + Acts as a first point of contact within the Scheduling Department for new and reoccurring patients and physician offices scheduling various outpatient/inpatient appointments across Emory Healthcare. + Answer inbound calls in high volume call center environment. + Greets callers in an enthusiastic manner providing
Job Source: Emory Healthcare/Emory UniversityEmory Healthcare/Emory University
Atlanta
**Overview** **Be inspired. Be rewarded. Belong. At Emory Healthcare.** At Emory Healthcare we fuel your professional journey with better benefits, valuable resources, ongoing mentorship and leadership programs for all types of jobs, and a supportive environment that enables you to reach new heights in your career and be what you want to be. We pro
Job Source: Emory Healthcare/Emory UniversityEmory Healthcare/Emory University
Atlanta
**Overview** **Be inspired. Be rewarded. Belong. At Emory Healthcare.** At Emory Healthcare we fuel your professional journey with better benefits, valuable resources, ongoing mentorship and leadership programs for all types of jobs, and a supportive environment that enables you to reach new heights in your career and be what you want to be. We pro
Job Source: Emory Healthcare/Emory UniversityEmory Healthcare
Atlanta, GA, United States
Overview: At Emory Healthcare, we integrate science and caring to change the face of health care. Our team members are courageous individuals who are willing to challenge the status quo and help find solutions to complex problems. Were empowered to influence change for, and with, our patients, their families, the community and each other. As one o
Job Source: Emory HealthcareEmory Healthcare/Emory University
Atlanta
**Overview** An Instructional Designer in a healthcare setting is responsible for creating effective and engaging learning experiences that enhance knowledge and skills across various concepts such as soft skills development, systems training, and section-specific training. This role is crucial not only for improving employee performance but also f
Job Source: Emory Healthcare/Emory UniversityU.S. Bank
Atlanta, GA, United States
At U.S. Bank, we’re on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions and enabling the communities we support to grow and succeed. We believe it takes all of us to bring our shared ambition to life, and each person is unique in their potential. A career with U.S. Bank gives you
Job Source: U.S. BankAtlanta, GA, United States
Description
JOB REQUIREMENTS:
Acts as a first point of contact within the Scheduling Department for new and reoccurring patients and physician offices scheduling various outpatient/inpatient appointments across Emory Healthcare.
Answer inbound calls in high volume call center environment.
Greets callers in an enthusiastic manner providing exceptional customer service and positive attitude at all times.
Enters all patient demographic, medical and financial information accurately into Cerner Millennium Scheduling Epic system.
Maintain basic understanding of insurance, pre-certification and referrals.
Performs scheduling functions in accordance with policies and procedures.
Responsible for the scheduling, rescheduling and cancellation of all outpatient and procedures These services include but not limited to: radiology, laboratory, cardiopulmonary, sleep center, rehab services, outpatient services, and dietitian services.
Maintains a good working relationships with physician offices and fellow colleagues within the hospital.
Ensures confidentiality of patient information.
Communicate and coordinate with other work units and other hospital departments to facilitate accurate and complete registrations/scheduling.
Remain current with outpatient procedure knowledge and provides clinical prep instructions to callers as needed.
Provide timely responses to all inquiries (verbal / written) regarding patient accounts.
This position also makes outbound calls to schedule patients and assists with the management of physician orders, in a variety of ways.
Maintain acceptable productivity standards in high volume call center environment.
Actively participates in process improvement by sharing thoughts and ideas in a constructive manner either orally or written form.
100% of work time spent on answering calls and scheduling appointments.
Performs other duties as assigned to meet the goals and objectives of Emory Healthcare.
MINIMUM QUALIFICATIONS:
Minimum 6 months to one year of medical office experience, scheduling environment or call center required.
AS/BS degree in Business Administration, Healthcare or medical office experience, scheduling environment or call center is preferred.
Demonstrated key competencies, knowledge & proficiency of Patient Access Engagement Specialist duties and workflow.
Quality scores within expected range as outlined.
No performance or disciplinary issues.
ADDITIONAL REQUIREMENTS: Complete training exams with a passing score, proficient in 17 sections/skills, maintain quality scores of 85% or above, schedule adherence within established guidelines, proficient in all registration aspects, ability to navigate multiple applications, strong computer, writing and customer service skills.
PHYSICAL REQUIREMENTS: (Medium/Max 25lbs): up to 25 lbs, 0-33% of the work day (occasionally); 11-25 lbs, 34-66% of the workday (frequently); 01-10 lbs, 67-100% of the workday (constantly); Lifting 25 lbs max; Carrying of objects up to 25 lbs; Occasional to frequent standing & walking, Occasional sitting, Close eye work (computers, typing, reading, writing), Physical demands may vary depending on assigned work area and work tasks.
ENVIRONMENTAL FACTORS: Factors affecting environment conditions may vary depending on the assigned work area and tasks. Environmental exposures include, but are not limited to: Blood-borne pathogen exposure Bio-hazardous waste Chemicals/gases/fumes/vapors Communicable diseases Electrical shock , Floor Surfaces, Hot/Cold Temperatures, Indoor/Outdoor conditions, Latex, Lighting, Patient care/handling injuries, Radiation, Shift work, Travel may be required. Use of personal protective equipment, including respirators, environmental conditions may vary depending on assigned work area and work tasks.
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Division Emory Healthcare Inc.
Campus Location Atlanta, GA, 30345
Campus Location US-GA-Atlanta
Department Referral Management
Job Type Regular Full-Time
Job Number 128987
Job Category Clerical & Administrative
Schedule 8a-5p
Standard Hours 40 Hours
Hourly Minimum USD $16.80/Hr.
Hourly Midpoint USD $21.60/Hr.
Emory Healthcare is an Equal Employment Opportunity employer committed to providing equal opportunity in all of its employment practices and decisions. Emory Healthcare prohibits discrimination, harassment, and retaliation in employment based on race, color, religion, national origin, sex, sexual orientation, gender identity or expression, pregnancy, age (40 and over), disability, citizenship, genetic information, service in the uniformed services, veteran status or any other classification protected by applicable federal, state, or local law.
Email Alert for Patient Access Engagement Specialist II - Referral Management jobs in Atlanta, GA, United States
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