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Lily AI
Mountain View, CA, United States
About Lily AI: Lily AI is a female-founded retail AI company empowering retailers and brands by bridging the gap between merchant-speak and customer-speak. Leveraging computer vision, natural language processing, machine learning, and vertical-specific large language models (LLMs), Lily AI enhances customer shopping experiences by injecting consum
Job Source: Lily AIAryaka
Santa Clara, CA, United States
Director of Customer Success Position Overview: We are seeking a dynamic and experienced professional to join our team as the Director of Customer Success. In this role, you will lead our customer success organization, driving strategies to enhance customer satisfaction, retention, and overall success. The ideal candidate has a proven track recor
Job Source: AryakaAcceldata Inc
Campbell, CA, United States
About Us Acceldata is the market leader in Enterprise Data Observability. Founded in 2018, Silicon Valley-based Acceldata has developed the world's first Enterprise Data Observability Platform to help build and operate great data products. Enterprise Data Observability is at the intersection of today’s hottest and most crucial technologies such as
Job Source: Acceldata IncUniphore Technologies Inc
Palo Alto, CA, United States
Uniphore is one of the largest B2B AI-native companies—decades-proven, built-for-scale and designed for the enterprise. The company drives business outcomes, across multiple industry verticals, and enables the largest global deployments. Uniphore infuses AI into every part of the enterprise that impacts the customer. We deliver the only multimodal
Job Source: Uniphore Technologies IncBehavioral Health Tech
Palo Alto, CA, United States
About Trayt: Trayt is a fast-growing, mission-driven, venture-backed healthcare technology startup located in Palo Alto, California. We have a disruptive data platform that is offering a new paradigm in diagnosing, treating, and caring for patients with brain and mental health disorders, including Autism, ADHD, depression, substance abuse, and eati
Job Source: Behavioral Health TechSkylo Technologies
Mountain View, CA, United States
Location: USA Role Type: Full Time Salary range: The typical salary range for this position is $160,000 to $220,000 Skylo Technologies is a global NTN service provider based in Mountain View, CA, offering a service that allows smartphone and IoT cellular devices to connect directly over existing satellites. Skylo works with existing satellite o
Job Source: Skylo TechnologiesMentor Spaces
Santa Clara, CA, United States
Director of Customer Success at Mentor Spaces in Remote Responsibilities Handling overall responsibility for managing partner and enterprise customer relationships Driving customer and partner onboarding, implementation, and consultation Establishing a trusted advisor relationship that works to ensure the customer's overall satisfaction with Mentor
Job Source: Mentor SpacesObsidian Security
Palo Alto, CA, United States
Job Description Job Description About Us: Obsidian Security was founded in 2017 to solve the unaddressed blindspot of SaaS Security. SaaS applications provide the tools employees need to succeed and hold the business' most critical information. If those tools become unavailable or that data is jeopardized, there is a detrimental impact on the or
Job Source: Obsidian SecuritySan Jose, CA, United States
Harmonic is the worldwide leader in virtualized broadband solutions. We revolutionized broadband networking via the industry’s first virtualized broadband solution, enabling cable operators to more flexibly deploy gigabit internet service to consumers’ homes and mobile devices. Learn more at www.harmonicinc.com.
Role Description
We are looking for a Director of Customer Success to join our Broadband Sales Team. You will provide leadership, mentorship and assistance to Harmonic’s Broadband CSM team who is responsible for developing a positive customer experience and fostering healthy working relationships. They act as a bridge between the support and the sales team.
You will provide ongoing support to our clients and network with them.
You should be able to contribute to building relationships and implementing new programs that will increase business’ revenue potential and minimize churn rates.
Ultimately, you will work directly with clients to help solve their problems and ensure their satisfaction while they are an active account with us. You will also work closely with other employees to ensure customer questions and concerns are addressed in a timely manner.
You will report to the Senior Vice President, Customer Experience
You will be based in the United States.
Location
Remote – this position is 100% Remote anywhere in the US
What you will be doing:
Executing strategic customer success initiatives, leveraging analytical insights to identify opportunities for process improvement and customer satisfaction enhancement.
Collaborating with cross-functional teams to ensure alignment with organizational goals.
Directing and mentoring the Customer Success team, fostering a culture of accountability, innovation, and continuous improvement. Providing guidance on best practices, customer engagement strategies, and effective use of analytical tools for performance management.
Overseeing escalations for assigned accounts and team’s accounts.
Building programs to support team in KPI attainment, customer adoption and growth with customer delight in mind and by continuously improving net retention and key metrics.
Promoting the value of the product
Upselling services and products with the brand image
Promoting value through customer experience
Creating training courses and educational materials
What you should have:
Proven leadership experience within Customer Success Management
Experience in owning customer escalations and outcomes
Experience working with MSOs and promoting value through customer experience
Exceptional ability to communicate and foster positive business relationships
Technical skills required, as they relate to the use of the product or service
Strong sense of self awareness and accountability
Experience in managing a diverse group and training each other according to company standards
A communications or marketing degree is preferred
Travel
You are required to travel periodically
Pay & Benefits
For this role, the estimated base salary range is between $130,000 - $150,000. The actual base salary will vary based on various factors, including market, location and individual qualifications objectively assessed during the interview process.
Diversity, Equality, and & Inclusion at Harmonic Inc
At Harmonic, we believe that building and nurturing a global team with diverse backgrounds and voices is critical to our success. Together, we achieve excellence through creativity and innovation, build relationships based on integrity and mutual respect, and deliver the highest quality in every aspect of our business for the benefit of our employees, business partners and shareholders.
Additional Equal Opportunity Statement
Harmonic is an equal opportunity employer. Qualified applicants will receive consideration for employment regardless of gender, race, color, national origin, ancestry, citizenship, religion, age, physical or mental disability, medical condition, genetic information, pregnancy, sexual orientation, gender identity or gender expression, veteran status, or marital status, or any other characteristic protected by federal, state or local law. In addition, we will provide reasonable accommodations for qualified individuals with disabilities. Additionally, we will make reasonable accommodation to assist a person with a disability in the application process. If you need an accommodation in order to apply for a position, please contact [email protected]
For more information, please see links below:
OFCCP Posters Landing Page
Know Your Rights
Pay Transparency
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Director of Customer Success jobs in San Jose, CA, United States
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