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Aryaka
Santa Clara, CA, United States
Director of Customer Success Position Overview: We are seeking a dynamic and experienced professional to join our team as the Director of Customer Success. In this role, you will lead our customer success organization, driving strategies to enhance customer satisfaction, retention, and overall success. The ideal candidate has a proven track recor
Job Source: AryakaLily AI
Mountain View, CA, United States
About Lily AI: Lily AI is a female-founded retail AI company empowering retailers and brands by bridging the gap between merchant-speak and customer-speak. Leveraging computer vision, natural language processing, machine learning, and vertical-specific large language models (LLMs), Lily AI enhances customer shopping experiences by injecting consum
Job Source: Lily AIHarmonic
San Jose, CA, United States
Harmonic is the worldwide leader in virtualized broadband solutions. We revolutionized broadband networking via the industry’s first virtualized broadband solution, enabling cable operators to more flexibly deploy gigabit internet service to consumers’ homes and mobile devices. Learn more at www.harmonicinc.com. Role Description We are looking fo
Job Source: HarmonicUniphore Technologies Inc
Palo Alto, CA, United States
Uniphore is one of the largest B2B AI-native companies—decades-proven, built-for-scale and designed for the enterprise. The company drives business outcomes, across multiple industry verticals, and enables the largest global deployments. Uniphore infuses AI into every part of the enterprise that impacts the customer. We deliver the only multimodal
Job Source: Uniphore Technologies IncBehavioral Health Tech
Palo Alto, CA, United States
About Trayt: Trayt is a fast-growing, mission-driven, venture-backed healthcare technology startup located in Palo Alto, California. We have a disruptive data platform that is offering a new paradigm in diagnosing, treating, and caring for patients with brain and mental health disorders, including Autism, ADHD, depression, substance abuse, and eati
Job Source: Behavioral Health TechSkylo Technologies
Mountain View, CA, United States
Location: USA Role Type: Full Time Salary range: The typical salary range for this position is $160,000 to $220,000 Skylo Technologies is a global NTN service provider based in Mountain View, CA, offering a service that allows smartphone and IoT cellular devices to connect directly over existing satellites. Skylo works with existing satellite o
Job Source: Skylo TechnologiesMentor Spaces
Santa Clara, CA, United States
Director of Customer Success at Mentor Spaces in Remote Responsibilities Handling overall responsibility for managing partner and enterprise customer relationships Driving customer and partner onboarding, implementation, and consultation Establishing a trusted advisor relationship that works to ensure the customer's overall satisfaction with Mentor
Job Source: Mentor SpacesPermitFlow
San Jose, CA, United States
About PermitFlow PermitFlow’s mission is to streamline and simplify construction permitting in the $1.6 trillion United States construction market. Our software reduces time to permit, supporting permitting end-to-end including permit research, application preparation, submission, and monitoring. We’ve raised $5.5m+ led by Initialized Capital, Y
Job Source: PermitFlowCampbell, CA, United States
About Us
Acceldata is the market leader in Enterprise Data Observability. Founded in 2018, Silicon Valley-based Acceldata has developed the world's first Enterprise Data Observability Platform to help build and operate great data products.
Enterprise Data Observability is at the intersection of today’s hottest and most crucial technologies such as AI, LLMs, Analytics, and DataOps. Acceldata provides mission-critical capabilities that deliver highly trusted and reliable data to power enterprise data products.
Delivered as a SaaS product, Acceldata's solutions have been embraced by global customers, such as HPE, HSBC, Visa, Freddie Mac, Manulife, Workday, Zoominfo, GSK, Oracle, PubMatic, PhonePe (Walmart), Hersheys, Dun & Bradstreet, and many more. Acceldata is a Series-C funded company and its investors include Insight Partners, March Capital, Lightspeed, Sorenson Ventures, Industry Ventures, and Emergent Ventures.
As the Director of Customer Success, your primary role would be to hire, expand and manage a team of customer success managers and technical support engineers. You will be responsible for ensuring that the team delivers on productivity metrics and meets customer satisfaction goals. Your job also entails driving renewals and identifying cross-sell/up-sell opportunities. You will need to have strong communication skills as you will be interacting extensively with the client data engineering team.
We’re looking for someone who can: Hire and manage a high-performing team of customer success managers and support engineers
Provide input to the organization's strategic initiatives and drive these with the team
Develop KPIs to support the strategic initiatives
Establish operational objectives and work plans
Develop and nurture customers to become Brand Ambassadors on behalf of Acceldata
Interact with CISOs/Director/Manager Level stakeholders to drive VALUE realization from Acceldata Products.
Deliver Service Review presentations Onsite to align Acceldata services with customer business initiatives and priorities
Demonstrate a fundamental understanding of Acceldata’s technology and articulate the advantages of our solution against competitors.
Work closely with Account Sales teams to help with Upsell/Cross-sell opportunities in existing customers
Understand customer pain points and help drive escalations by coordinating between Product Management and Support groups.
What makes you the right fit for this position? 5+ years experience in CS people management in a B2B SAAS environment
Experience in managing customer expectations and escalations
Ability to juggle multiple responsibilities and projects under tight deadlines
Budget and headcount preparation and planning experience
Ability to decompose complex problems into manageable chunks and create a project plan
Databricks/Snowflake/Hadoop/Kafka exposure is preferred but not required.
Acceldata is an equal-opportunity employer At Acceldata, we are committed to providing equal employment opportunities regardless of job history, disability, gender identity, religion, race, color, caste, marital/parental status, veteran status, or other special status. We stand against the discrimination of employees and individuals and are proud to be an equitable workplace that welcomes individuals from all walks of life if they fit the designated roles and responsibilities
Acceldata is an equal-opportunity employer
At Acceldata, we are committed to providing equal employment opportunities regardless of job history, disability, gender identity, religion, race, color, caste, marital/parental status, veteran status, or any other special status. We stand against the discrimination of employees and individuals and are proud to be an equitable workplace that welcomes individuals from all walks of life if they fit the designated roles and responsibilities.
Life @ Acceldata
#LifeAtAcceldata is all about working with some of the best minds in the industry and experiencing a culture that values an ‘out-of-the-box’ mindset. If you want to push boundaries, learn continuously, and grow to be the best version of yourself, Acceldata is the place to be!
We also believe in providing our employees with the right tools and resources to help them excel at their job. We offer:
- Flexible PTO Plan
- Up to 100% employer-paid benefits for health, dental, and vision coverage for specific plans
- Discounts and offerings through major vendors through our PEO
- Apple Air Mac Equipment
- Becoming part of the team who’s coined the term “Data Observability”!
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Director, Customer Success jobs in Campbell, CA, United States
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