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Management Leadership For Tomorrow
, MD, United States
Team Overview: The Partner Success Team is responsible for managing, elevating and expanding relationships with MLT’s corporate partners. This includes overseeing the exemplary delivery of MLT's solutions, driving revenue growth, and positioning MLT as a DEI expert. Role Overview: As a Partner Success Associate, you will play a vital role in leadin
Job Source: Management Leadership For TomorrowUniversity of Maryland, Baltimore
Baltimore, MD, United States
The University of Maryland, Baltimore (UMB) Center for Information Technology Services - Operations (CITS Operations) has an exciting opportunity for an IT Support Associate. The Center for Information Technology Services (CITS) is the central information technology organization for UMB. Our mission and focus is to treat UMB students, faculty, staf
Job Source: University of Maryland, BaltimoreInfosys
Baltimore, MD, United States
Job Description Infosys is seeking an Associate Client Partner for Healthcare vertical . The person will lead all client interfaces within the assigned account scope, and along with the Client Partner / Senior Client Partner build an account plan for the client management. Usually, the person handles either a single account or part of a large a
Job Source: InfosysAt Home Stores LLC
Glen Burnie, MD, United States
Job Description $15.00-16.25/hour The Customer Support Associate provides customers a positive shopping experience by processing transactions at the register with speed and efficiency. This role is subject to complete other tasks as assigned by store management. Key Roles and Responsibilities Provides customers a positive shopping experience Per
Job Source: At Home Stores LLCChico's
, MD, United States
Join our chic team, dedicated to a styling and social experience that inspires women to express their individuality. POSITION OBJECTIVE: The Support Associate is responsible for supporting a customer and product-focused sales culture where our core principles are at the forefront of all store operations. This is achieved through performing various
Job Source: Chico'sMEDSTAR HEALTH
Baltimore, MD, United States
General Summary of Position The Environment Support Associate performs a variety of general cleaning tasks to maintain patient rooms, offices, hallways, and other assigned areas of the hospital and satellite locations. Duties may include utilizing floor care equipment, setting up for meetings, moving furniture, and hanging and removing curtains. P
Job Source: MEDSTAR HEALTHVP Executives
Columbia, MD, United States
VP Executive's Customer Support Associates act as a direct liaison between the client and customer. They will also provide product and service information, resolve emerging problems with efficiency and professionalism, and facilitate the enrollment process. The best Customer Support Associates are genuinely excited to help customers. They're patien
Job Source: VP ExecutivesTapestry, Inc.
, MD, United States
Press Tab to Move to Skip to Content Link Select how often (in days) to receive an alert: Select how often (in days) to receive an alert: Coach is a global fashion house founded in New York in 1941. Inspired by the vision of Creative Director Stuart Vevers and the inclusive and courageous spirit of our hometown, we make beautiful things, crafted to
Job Source: Tapestry, Inc.Baltimore, MD, United States
At Propel, our mission is to build modern, respectful, and effective financial tools for low-income Americans. Our vision is that all Americans can make it through every month with dignity and abundance. Over 5 million people use our app, Providers, to manage the benefits they use to keep their family well-fed and healthy, stay up to date on critical government programs, save money and earn income. Read more about the impact of Providers here. Now we've expanded further into the financial services space, offering the best banking option for low-income Americans.
We're hiring a Partner Support Associate to join our CX team in either our Salt Lake City or Brooklyn offices! In this role, you'll provide exceptional support to our team at Ubiquity, ensuring that agents can succeed with every interaction they have with our customers. This support allows us to deliver the best possible experience to our Providers cardholders. We're looking for someone who will approach every interaction with a positive and can-do attitude, prioritizing customer satisfaction with the product.
Propel is a for-profit software company that holds its social mission at its core. Our investors include Andreessen Horowitz, the Omidyar Network, Kevin Durant, Serena Williams, and Nas.
What we offer:
A people-first approach to management where we value CX's voices, support career development, and offer opportunities for career growth that interests you
Meaningful work and a strong shared sense of mission
A hybrid work environment with a dog-friendly office in Downtown Brooklyn and Salt Lake City. You'll only be expected in office two days a week.
20 Days of PTO
4% 401K match
$10k lifetime spend towards Carrot Fertility
Excellent Medical, Dental and Vision options
Free access to Ginger mental health, Gympass, Headspace, One Medical, Rightway, Sofi, and Spring Health
Fair, equitable, and competitive salaries. Propel believes that everyone should be compensated fairly and equitably. We set our salary ranges using compensation data from hundreds of NYC based startups at our stage. Additionally, pay is not determined based on location. The salary range for this position is $65,000 - $75,000, depending on experience. Equity and excellent benefits come with this position as well!
What you will do: Handle all escalated support interactions from agents directly with customers
Provide relevant and timely resolution to escalated customer concerns while conducting any necessary follow-up
Coach and support agents on customer interaction questions
Track support interactions through the ZenDesk platform
Identify agent trends for CX process improvement and implementation
Create monthly reporting based on escalation trends, focus agents, and process improvements to CX Leadership
Work closely with CX Project Coordinator to provide feedback on the rollout of new processes and products.
Partner with peers, CX Leadership and Debit Ops team members to drive improvements
What you have: Customer first mindset and the ability to engage with our customers in a sincere and meaningful way
Strong understanding of debit cards and banking services
Ability to problem solve and think outside the box when offering solutions
Experience with call center requirements, including Adherence, AHT and CSAT
Knowledge of Disputes and/or Risk
Desire to work with people who enjoy each other, laugh together and build an environment where all feel welcome and valued
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Email Alert for Partner Support Associate jobs in Baltimore, MD, United States
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