Regional VP, Operations

Washington, DC, United States

Grady Memorial Hospital

80 Jesse Hill Jr Dr SE

Atlanta, GA 30303, USA

Grady Memorial Hospital

80 Jesse Hill Jr Dr SE

Atlanta, GA 30303, USA

Headquartered in Tacoma, WA, Sound Physicians is a physician-founded and led, national, multi-specialty medical group made up of more than 1,000 business colleagues and 4,000 physicians, APPs, CRNAs, and nurses practicing in 400-plus hospitals across 45 states. Founded in 2001, and with specialties in emergency and hospital medicine, critical care, anesthesia, and telemedicine, Sound has a reputation for innovating and leading through an ever-changing healthcare landscape — with patients at the center of the universe.

Sound Physicians offers a competitive benefits package inclusive of the items below, and more:

Medical insurance, Dental insurance, and Vision insurance

Health care and dependent care flexible spending account

401(k) retirement savings plan with a company match

Self-managed PTO Plan

Ten company-paid holidays per year

About the Role:

The Regional Vice President (RVP) manages a team inclusive of Regional Directors, Regional Managers, Program Managers and Hospitalist Coordinators who drive operations and growth of Sound’s portfolio of programs (HM, EM, VBH) in the Midwest Division. This role reports to Regional President, Operations (RP) with accountability to the Regional Chief Medical Officer (RCMO). This role supports a highly-matrixed team – working alongside an Associate Chief Medical Officer as their dyad partner, while partnering with a Regional Vice President of Clinical Performance.

A successful executive in this role is a strategic partner to our hospital partners and health plans within a market driving value and growth, while building trust and confidence with client stakeholders through strong relationships, communication and visibility. The RVP will drive operational and financial performance in existing and new programs through direct influence, a team of operators, in partnership with clinical leadership. This role will lead and provide the highest level of client support to C-suite executives for hospitals and health plans in a geographic region. They will strategically lead client delivery with our existing clients ensuring they receive value from Sound’s diverse service offerings, with a focus on retention and growth within a market.

The Details:

In this role, you will be responsible for:

Relationship Management, Client Retention and Market Growth

Proactively utilizing Sound and industry knowledge to lead discussions with hospital partners and health plans regarding short term andlong-termstrategic objectives, effectively communicating where Sound can provide a solution

In collaboration with Business Development and the Regional President, developing market specifics growth plans leveraging Sound’s capabilities

Building strong relationships with the C-Suite at each hospital partner in assigned region, reporting on and monitoring operational performance on a monthly basis

Maintaining knowledge of contract terms and actively managing the contracting cycle, proactively engaging with partners to ensure renewal of relationship

Overseeing preparation for quarterly Joint Operations Committee (JOC) and providing direction and supervision to the Regional Manager during the JOC

Initiating and leading content discussions and preparations for Quarterly Performance Reviews, and other partner interactions, ensuring focus on integration of all Sound service lines in a "One Sound" manner. Reviewing content for final sign-offof all client-facing templates (scorecards, dashboards, action plans, etc.) that have been developed

Effectively managing relationships/processes with central services departments to maximize stakeholder, client, and colleague value

Driving growth for current and new partners within regions in collaboration with RP, RCMO, and Sound Business Development, Population Health, and M&A teams

Creating or reviewing proposals for new business and expansion of current business, including financial proformas.This includes supporting or leadingcontract negotiations

Operations

Aligning with dyad partner to develop people, processes and programs that will drive quality, financial performance and growth

Ensuring integration of Sound Service Lines including alignment with the operations of related Sound Physicians programs, as applicable

In coordination with the RP and regional medical leadership, participating in contract negotiations

Profit and Loss oversight for the market

Reviewing, planning and/or developing annual site and division budgets and assisting in quarterly forecasting process

Facilitating forward thinking focus and action planning around key contribution margin drivers

Partnering with Nursing Leadershipto support organizational clinical performance objectives

Assisting in preparation of and participating in Quarterly Operating Reviews (QOR)at the request of RP

Leadership

Providing supervision and development for Regional Director of Operations, Regional Managers, Program Managers and other direct reports to ensure appropriate succession and capacity planning

Creating a culture of ownership among their team leveraging Sound’s core values

Creating and driving management processes that embrace the principles and rigor of the Sound Way of Managing

Final oversight forday-to-day site operations including matters related to payroll, credentialing, human resources, recruiting, etc. with assistance ofdirect reports andcentral office departments

What we are looking for:

A successful candidate will have a demonstrated track record of a combination of these values, knowledge, and experience:

Values :

Customer-focused: Puts the customer's (internal and external) needs first and makes customers their top priority

Strategic Thinker: Demonstrates the ability to look at the big picture and proactively develop a plan of action

Relationship Building and Maintenance: The ability to create and nourish healthy, strong relationships, as the face of Sound

Teamwork: Demonstrates the ability to pull people together into highly effective teams along with ability to work in a highly matrixed organization

Critical Thinking: Demonstrates the ability to be proactive, anticipate needs; ability to make good decisions with incomplete, ambiguous information

Resourceful: Proactive willingness to utilize available information and tools to figure things out

Collaborative: Demonstrates the ability to work well with others to accomplish a goal and get the work done; takes opinions of others into consideration; includes others in the decision-making process

Bias toward action: Has a focus on progress rather than perfection. Breaks things into bite-sized pieces in order to make progress against larger goals

Persistent: Demonstrates the ability to “keep at it” even when obstacles or challenges are present; returns to the work at hand after a change of course

Analytical and Intellectually Curious: Demonstrates a genuine interest in learning new things and wants to know the reason “why” behind the way things are done

Visionary: Demonstrates the ability to see, articulate and share the future of the organization in ways that engage and motivate those around them with a clear vision and plan for the future

Passionate: Demonstrates a genuine enthusiasm for and excitement about the work; gets others excited about work or projects they are involved in and working on

Driven: Motivated to succeed and get things done at a high level of achievement

Knowledge :

Bachelor's Degree in business administration, healthcare administration or similar field

Expert knowledge of healthcare landscape and market forces driving the acute care delivery models

Working knowledge of healthcare payment models, physician practice management, revenue cycle, payer contracting, managed care models, and Accountable Care Organization structure

Knowledge and understanding of the financial and operational impacts within geographic and macro market changes

Proficiency with Microsoft Office Suite (i.e. Outlook, Excel, PowerPoint); knowledge of MS Project

Experience:

8-10 years' experience in working with healthcare operational management, including financial statements and working knowledge of hospital and healthcare informatics, including quality measures

3-4 years’ experience in client-facing roles with hospitals/health systems

3-4 years' experience managing a physician group practice

Experience working in a cross functional, matrixed environment

Demonstrated record of using a strategic and consultative approach to adding value, engaging and building solutions with partners

Sound Physicians is an Equal Employment Opportunity (EEO) employer and is committed to diversity, equity, and inclusion at the bedside and in our workforce. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, gender identity, sexual orientation, age, marital status, veteran status, disability status, or any other characteristic protected by federal, state, or local laws.

This job description reflects the present requirements of the position. As duties and responsibilities change and develop, the job description will be reviewed and subject to amendment.

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