Sr. Manager, Project Management

Atlanta, GA, United States

Who We Are

QGenda is redefining healthcare workforce management everywhere care is delivered. We're on a mission to empower the healthcare industry to better onboarding, deploy, and manage their workforce. Over 4,500 healthcare organizations have trusted us to help them make strategic workforce decisions through our unified software platform. With more than 600 employees across the US, we are united in our vision and culture to make a difference for our customers, while enjoying the day-to-day.

At QGenda, we value our employees and their contributions toward the success of the business. We strive to create a dynamic work environment that fosters growth, innovation, and collaboration, where employees can be proud of the work they do and the impact it has on the healthcare industry.

QGenda is headquartered in Atlanta.

To learn more about QGenda, visit us at qgenda.com or follow us on Instagram or LinkedIn.

About Your Role

As a Senior Manager within the CX organization and Project Management Office (PMO), you will be responsible for providing strategic direction, leadership and oversight to a team of Project Managers, ensuring successful delivery of projects across the QGenda organization. The ideal candidate will possess strong leadership skills, extensive project management experience and a proven track record of driving results in a fast-paced and complex organization.

How You'll Make an Impact

Resource Allocation and Capacity Planning

Lead the strategic planning and allocation of resources across projects and initiatives within the organization

Working in conjunction with the Workforce Management teams to manage the allocation of resources to ensure optimal utilization and alignment with project priorities and organizational needs.

Work closely with project managers and stakeholders to understand project requirements, timelines and resource needs.

Conduct regular capacity assessments to identify resource gaps or constraints and proactively address them.

People Management Lead, mentor, and coach a team of Project Managers, providing guidance, support, and development opportunities to enhance their skills and capabilities.

Responsible for resource allocation, forecasting and performance management.

Foster a collaborative and inclusive team culture that values transparency, accountability and continuous improvement.

Handle performance evaluations, goal setting, and career development discussions for team members

Performance Management Establish and maintain performance metrics and KPIs to measure effectiveness and efficiency of resource management processes

Monitor and analyze resource utilization, productivity and performance trends to identify areas for improvement or optimization.

Collaborate with project managers and functional leaders to address performance issues, bottlenecks, or conflicts impacting resource management

Implement strategies and initiatives to enhance resource efficiency, productivity and overall project delivery.

Identify, assess and mitigate project risks and issues proactively, ensuring timely resolution and minimal impact on project timelines and objectives.

Proactively identify and resolve issues prior to formal escalations.

Stakeholder Engagement Build and maintain strong relationships with project stakeholders, senior leadership, and functional teams to understand their resource needs and priorities.

Communicate resource management strategies, decisions, and challenges effectively to stakeholders, ensuring alignment and buy-in

Collaborate with cross-functional teams to identify opportunities for process improvement, innovation, and collaboration in resource management.

Lead change management efforts related to project implementations, ensuring effective communication, training and adoption of new processes and technologies.

Metrics and Reporting As a Sr Manager, you will be responsible for participating in quarterly business reviews to ensure strategic alignment and drive performance excellence across the teams.

Oversee project retrospectives within your teams to drive root cause analysis regarding customer needs, performance management or potential process improvements.

Coordinate cross functional teams to analyze performance against targets, KPIs and benchmarks to provide actionable insights to senior leadership.

Lead discussions, synthesize complex data and develop strategic recommendations to optimize performance

Travel up to 20%

Other duties as assigned

Who You Are

Excellent leadership, communication, and interpersonal skills, with the ability to influence and collaborate effectively at all organizational levels.

Proven track record of driving organizational change and delivering measurable business results.

Experience in managing a diverse team of project managers and driving high performing outcomes.

Advanced escalation management experience.

Strong problem solving and analytical skills

Strong leadership skills with the ability to develop, motivate and foster teamwork.

Strong verbal and written communication skills

Excellent organizational and planning skills with attention to detail.

Working knowledge of Google Suite, SalesForce and Project management software.

Ability to thrive in a fast paced, dynamic environment and effectively manage competing priorities and deadlines

Experience You Bring

5+ years in a leadership role

Bachelor's degree, or equivalent work experience

Strong understanding of project management methodologies, tools and techniques.

8+ years of experience in project management

Not Required, but Nice to Have

Experience/exposure to the healthcare ecosystem

Applicants for this position must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment visa at this time.

What's In It For You

We offer a comprehensive total rewards package to support our full-time employees and their family's day-to-day needs, well-being and major life events, which includes: Fully company-paid options for medical (both in-person and virtual), dental and vision insurance

Flexible paid time off (PTO) policy to enjoy periods of uninterrupted rest and relaxation for a healthy work/life balance

Paid parental leave for birth, adoption or permanent placement 401(k) with company match

Options to work in a hybrid-working model or remotely from home, depending on the position

Annual Costco membership, cell phone stipend, commuter benefits, in-office perks and more

QGenda delivers technology solutions to improve how healthcare is delivered and increase access - for everyone. We can only succeed by bringing together diverse minds, thoughts, ideas and team members to create better solutions for our customers and make us a better company as a whole. We are committed to creating a culture of embracing diversity, inclusion and equity for all.

QGenda is an Equal Employment Opportunity employer and makes all employment decisions without regard to race, color, religion, creed, gender, sex (including pregnancy), sexual orientation, gender identity or expression, natural origin, ancestry, age, marital status, disability or genetic information, military status, status as a disabled or protected veteran or any other protected status under applicable law.

If you require accommodations or assistance to complete the online application process, please contact [email protected] and identify the type of accommodation or assistance you are requesting. Do not include any medical or health information in this email. We will respond to your email promptly.