IT Operations Specialist

Franklin Park, IL, United States

At Nestlé Health Science, we believe that nutrition, science, and wellness must merge, not collide. Here, we embrace the intrinsic connections of these three pillars, harnessing their collective strength to empower healthier lives. Our broad product portfolio includes renowned brands like Garden of Life®, Nature's Bounty®, Vital Proteins®, Orgain®, Nuun®, BOOST®, Carnation Breakfast Essentials®, Peptamen®, Compleat Organic Blends®, and more. We also have extensive pharmaceutical expertise, offering innovative medicines that aim to prevent, manage, and treat gastrointestinal and metabolic-related diseases.

At Nestlé Health Science, we bring our best for better lives. Our people are challenged to bring fresh, diverse views and make bold moves to empower healthier lives through nutrition. We know brilliant ideas can come from anyone, anywhere. Here we embrace the entrepreneurial spirit and collaborate with teams that champion focused and forward thinking. We are committed to fostering professional growth and celebrating the achievements of our people along the way. We offer dynamic career paths, robust development, opportunities to learn from talented colleagues around the globe, and benefits that support physical, financial, and emotional wellbeing.

Join us to innovate for impact and reimagine the future of health and nutrition for patients and consumers.

Position Summary:

The IT Operations Specialist ensures the smooth and efficient operation of our in-house computer hardware, software, network, and communication systems. With a focus on reliability and functionality, this role plays a crucial part in maintaining the technology infrastructure that supports both a distribtuions facility and administrative operations.

As an IT Operations Specialist, you will be responsible for various tasks including the installation, configuration, development, maintenance, and documentation of our in-house computer software, databases, and reporting systems. Your expertise will be instrumental in ensuring that these systems are running optimally and meeting the needs of our organization.

Additionally, you will play a key role in the implementation of new and enhanced software and hardware solutions as directed by our corporate team. Your technical skills and attention to detail will be essential in successfully integrating these technologies into our existing infrastructure.

Key Responsibilities:

Possess a comprehensive understanding of the production process within the factory and its relationship with the underlying IT systems.

Ensure the reliability and continuous improvement of factory floor solutions to effectively support the manufacturing and distribution operation's goals and objectives.

Install, configure, performance tune, administer, and troubleshoot all in-house computer hardware, software, databases, networks, communication, and multimedia systems.

Provide support to the factory in areas such as company data backup, disaster recovery, software licensing, compliance, security, and authorization policies.

Offer technical assistance for existing factory computer hardware, factory floor data collection systems, and business information systems.

Collaborate with factory personnel at all levels, providing guidance and direction on the appropriate processes to resolve internal factory requests related to IT/OT systems.

Support the coordination, collaboration, and communication with key stakeholders regarding IT solution issues or outages that may impact production processes until resolution is achieved.

Analyze, develop, document, and maintain necessary in-house information and data collection systems.

Provide on-demand technical support during off-hours, aligning with the factory's off-hours support requirements.

Collaborate with the Factory Leadership Team and local engineers to plan and coordinate the local implementation of new and enhanced factory software.

Continuously develop and maintain technological skill sets relevant to the operation of plant computer systems.

Embrace and promote Agile ways of working to enhance efficiency and effectiveness.

Experience and Education Requirements:

Minimum of a 2-year technical degree in Computer Science, Electronics, Computer Technology, or equivalent experience, and 3+ years of related work experience or or a minimum of 5+ years of related experience in lieu of degree.

High school diploma required

Proficiency in three (3) or more of the following areas:

Various personal computer (laptops) and peripheral hardware (printers, copiers, scanners, smartboards, tablets/iPads, etc.).

Local Area Network (LAN) operations, including Cisco IOS, switches, cables, routers, and access points.

Windows operating systems (Servers / PCs).

Familiarity with office and business information technology (Microsoft Office 365).

Familiarity with database design and query.

Manufacturing Execution Systems (MES), SCADA, and/or PLCs.

Infrastructure Automation, PowerShell, and Cloud Computing

Requisition ID: 302816

It is our business imperative to remain a very inclusive workplace.

To our veterans and separated service members, you're at the forefront of our minds as we recruit top talent to join Nestlé. The skills you've gained while serving our country, such as flexibility, agility, and leadership, are much like the skills that will make you successful in this role. In addition, with our commitment to an inclusive work environment, we recognize the exceptional engagement and innovation displayed by individuals with disabilities. Nestlé seeks such skilled and qualified individuals to share our mission where you’ll join a cohort of others who have chosen to call Nestlé home.

The Nestlé Companies are an equal employment opportunity and affirmative action employer* seeking diversity in qualified applicants for employment. All applicants will receive consideration for employment without regard to race, ethnicity, color, gender, gender identity, age, religion, national origin, ancestry, disability, perceived disability, medical condition, genetic information, veteran status, sexual orientation, or any other protected status, as defined by applicable law. Prior to the next step in the recruiting process, we welcome you to inform us confidentially if you may require any special accommodations in order to participate fully in our recruitment experience. Contact us at [email protected] or please dial 711 and provide this number to the operator: 1-800-321-6467

*Note: Nespresso is not a federal contractor and does not maintain affirmative action programs

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