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Inspiroz LLC
Chicago, IL, United States
Inspiroz is seeking a driven, detail-oriented School Technology Specialist (STS) to join our on-site IT support team in Chicago, IL. As an STS, you will play a crucial role in the Chicago, IL area, supporting the day-to-day technology support across Inspiroz’ portfolio of charter schools. Working under the supervision of an Inspiroz Account Direc
Job Source: Inspiroz LLCInspiroz
Chicago, IL, United States
Inspiroz is seeking a driven, detail-oriented School Technology Specialist (STS) to join our on-site IT support team in Chicago, IL. As an STS, you will play a crucial role in the Chicago, IL area, supporting the day-to-day technology support across Inspiroz' portfolio of charter schools. Working under the supervision of an Inspiroz Account Directo
Job Source: InspirozVetJobs
Chicago, IL, United States
Job Description ATTENTION MILITARY AFFILIATED JOB SEEKERS - Our organization works with partner companies to source qualified talent for their open roles. The following position is available to Veterans, Transitioning Military, National Guard and Reserve Members, Military Spouses, Wounded Warriors, and their Caregivers. If you have the required s
Job Source: VetJobsVetJobs
Chicago, IL, United States
Job Description ATTENTION MILITARY AFFILIATED JOB SEEKERS - Our organization works with partner companies to source qualified talent for their open roles. The following position is available to Veterans, Transitioning Military, National Guard and Reserve Members, Military Spouses, Wounded Warriors, and their Caregivers. If you have the required s
Job Source: VetJobsArmy National Guard
Chicago, IL, United States
Job Description If you've ever considered a job in IT, become an Information Technology Specialist in the Army National Guard and expand your skills and experience with complex technologies. In this role, you will be responsible for sending, receiving, and processing messages and data on the Guard's sophisticated networks. You will also maintain a
Job Source: Army National GuardCommunity Health Partnership of Illinois
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Job Source: Community Health Partnership of IllinoisArmy National Guard
Chicago, IL, United States
Job Description If you've ever considered a job in IT, become an Information Technology Specialist in the Army National Guard and expand your skills and experience with complex technologies. In this role, you will be responsible for sending, receiving, and processing messages and data on the Guard's sophisticated networks. You will also maintain a
Job Source: Army National GuardCommunity Health Partnership of Illinois
Chicago, IL, United States
Health Information Technology Specialist We are seeking a knowledgeable and detail-oriented Health Information Technology Specialist to join our team. In this role, you will be responsible for managing and maintaining the electronic health records systems within our healthcare organization. You will work closely with healthcare professionals to en
Job Source: Community Health Partnership of IllinoisChicago, IL, United States
Inspiroz is seeking a driven, detail-oriented School Technology Specialist (STS) to join our on-site IT support team in Chicago, IL. As an STS, you will play a crucial role in the Chicago, IL area, supporting the day-to-day technology support across Inspiroz' portfolio of charter schools. Working under the supervision of an Inspiroz Account Director, you will interact regularly with our remote technical support team and various client contacts.
For over a decade, Inspiroz has established a reputation in the Managed IT Services industry as a premier provider of charter school focused technology strategy and support. Inspired by our core values of: People Centered, Continuous Learning, Find a Way, Good People, A Better World, Lifelong Partners, Team Players and Ambition, we excel in serving our partners and adapting to their ever-changing technology needs. Take the next step in your IT career, and apply today!
Key responsibilities for this position include the following:
Technical support and problem resolution
Take the lead in resolving technical issues that require on-site support.
Manage on-site installation, repairs, and maintenance for workstations, network equipment and peripheral devices.
Conduct thorough troubleshooting to identify the root cause of problems.
Assist with projects on an as-needed basis, collaborating with project teams and stakeholders as required.
Act as the liaison between on-site operations and the remote IT support team in India.
Communicate technical issues and requirements to the remote team accurately and clearly.
Provide detailed information and documentation to facilitate remote troubleshooting and support.
Works closely with the remote service desk team to resolve technical issues.
Stay up-to-date with the latest technology trends, advancements, and best practices in the education sector.
Customer support and service Communicates updates, challenges, and tasks to the client in a clear and timely manner.
Listens actively to client concerns and addresses them appropriately.
Establishes and maintains strong relationships with clients, fostering a sense of trust and partnership.
Assists clients in aligning technology solutions with their specific goals and requirements.
Ensures client satisfaction by following up on issue resolution and providing necessary support.
Takes personal interest in the quality of work and meeting customer needs.
Demonstrates professionalism and clarity in written communication, ensuring accuracy and attention to detail in all email interactions.
Responds to emails within two hours during business hours and ensures timely responses to after-hours emails or requests, as per the company's communication policy.'
Time Entry and Ticket Management Accurately and diligently tracks time spent on-site using ConnectWise Manage's time entry feature.
Regularly updates ticket statuses and provides clear and concise notes for effective communication and collaboration.
Follows the company's established workflow procedures, including ticket creation, assignment, and resolution processes in ConnectWise Manage.
Conducts a thorough review of assigned tickets for the next day before the end of the current shift to prepare effectively.
Requirements
Knowledge, Skills, and Abilities: The successful candidate will have:
Knowledge of: Windows Systems
Mac Systems
Active Directory
Networking equipment and concepts
Hardware repairs and installations
Skills Excellent customer service skills
Excellent hands-on technical support skills
Excellent verbal and written communication skills
Abilities Ability to demonstrate passion for technology, innovation, troubleshooting, and making a difference.
Ability to adapt to changing situations, be flexible in approach, and effectively multitask.
Ability to self-motivate and work independently when required, taking initiative and ownership of tasks.
Ability to assess own limitations, recognize when to ask for help, and effectively collaborate with others.
Education: The successful candidate should have a Bachelor's Degree in a Technology related field or equivalent certifications.
Experience: The successful candidate should have at least 1-2 years' experience in Tier 1 and 2 technical support.
Benefits A company dedicated to fostering and maintaining a positive and inclusive company culture.
An opportunity to make a meaningful impact within the company and be recognized and rewarded for your contributions.
A company that is committed to continuous improvement while upholding our core principles and values.
Clear paths for career growth and advancement within the organization, with opportunities to expand your skills and take on new challenges.
A competitive compensation package with generous benefits and bonus potential.
Engaging and diverse technical work performed in a dynamic and fast-paced environment.
Ongoing support for your continuous improvement and professional growth, with a focus on developing your technical expertise and skills.
Email Alert for Information Technology Specialist - Chicago, IL jobs in Chicago, IL, United States
ⓘ There was an unexpected error processing your request.
Please refresh the page and try again.
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