IT Support Specialist

Philadelphia, PA, United States

**IT Support Specialist**

at Guru Technologies, Inc. Philadelphia ****Overview:****

*you* : an innovative, technically-minded person early in your career looking to be a part of defining and implementing smart IT practices.

In this role, you will be working cross-functionally across all departments and solving every technical issue imaginable because helpful is your middle name. This is only the second full-time IT position, making it perfect for someone keen to have a big impact in our startup environment. At Guru, we seek to empower our employees to achieve excellence, and we believe a powerful IT team plays a part in that empowerment.

****Responsibilities:****

* Helping ensure Guru employees' software and hardware run like clockwork

* Attending meetings and liaising with senior stakeholders

* Documenting internal support articles and processes

* Keeping our asset management system up to date

* On-boarding new Guru employees

* Working on projects that improve our systems and operations

* Working on internal security processes and practices

****Requirements:****

* 3+ years of experience in a technical or IT desktop support role

* A problem-solver with strong analytical skills and exceptional communication skills

* Motivated by the satisfaction of working things out for yourself

* Maintain a proactive mindset by constantly exploring new opportunities for improvement

* Passion for creating amazing experiences for your colleagues

* Ability to work independently while also being a team player

* Champion of technology and capable of understanding complex issues

* Solid working knowledge of macOS

* High level of proficiency with Slack

* Demonstrated patience

* *Bonuses:*

+ Experience with Gurus internal tech stack (including Guru, Slack, Okta, Google Workspace, Asana, Zoom, etc.)

+ Experience supporting Windows desktops and other Microsoft products

****Benefits to you:****

* Competitive salary

* Employee Incentive Stock Option Plan

* Paid Parental, Family & Medical Leave

* Unlimited Vacation

* 401k

* Professional Development Stipend

* Wellness Stipend

* Home Office Stipend

* Tuition Reimbursement

* Thrive After Five: in recognition of our long-tenured employees, Guru celebrates your five year anniversary with a $10,000 personal travel reimbursement

* Generous medical benefits package

* Guru-sponsored company & team events, no matter where you work

****About Guru:****

Guru is a dynamic, fast growing start-up based in Philadelphia and San Francisco. Our mission is to reinvent the way people connect with meaningful information at work. Gurus knowledge management solution provides customer-facing teams access to expert-verified information where they work and when they need it most. We believe in cultivating a welcoming, inclusive culture that encourages personal growth through working hard and having fun.

Launched in September 2015, our vision is backed by an amazing group of investors including FirstMark Capital, Salesforce, Michael Dell, the Slack Fund, Emergence Capital, Thrive Capital and Accel. As we enter the next exciting stage of expansion, we're searching for passionate individuals to join our rapidly growing team.

This is a full-time position that is **on-site** out of our **Philadelphia** office. Re-location and/or Visa Sponsorship is not included in our hiring package. Applicants will need to be authorized to work in the US and residing in a state where Guru is a registered employer.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

All are welcome here. At Guru, being inclusive is very important to us. Regardless of race, age, ethnicity, sexual orientation, gender identification, or background.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us at **[email protected]** to request accommodation.

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If you don't think you meet all of the criteria in the above bullets but are still interested in this role, please apply and elaborate on your qualifications in the field below. Nobody checks every box, but we're looking for someone excited to join our team as we learn and grow together.

**Who You Are Matters** *Teams that have diversity when it comes to race, ethnicity, gender, sexual orientation and abilities perform better. Thats not an opinion; its a factand its one that we at Guru have been focused on for years. We recognize that infusing diversity, equity, inclusion, and belonging (DEI&B) into the way we hire is critical to our success. Building belonging means creating a culture that doesnt only tolerate differences, but embraces them. As Guru grows, we are committed to creating a work experience where all employees feel a sense of inclusivity and belonging.*

*Individuals seeking employment at Guru are considered without regards to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, or sexual orientation. Your responses are critical in helping us progress and remain committed to increasing equity in all areas of diversity. Your responses will be used (in aggregate only) to help us identify areas of improvement in our process. Your responses will not be associated with your specific application and will not in any way be used in the hiring decision.*

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