Area Manager, Retail

Baltimore, MD, United States

** Vireo Health Inc.**

** Area Manager, Retail**

Baltimore, MD 21201

***Who we are***

Here at Vireo Health, Inc. (Vireo) our mission is to bring the best of technology, science, and engineering to the cannabis industry. We are a physician-led, customer-focused team of more than 400 dedicated employees creating best-in-class cannabis products and customer experiences. Vireo is proud to have one of the most diverse workforces in cannabis, promoting diversity, equity, and inclusion through engaging employee outreach programs, community events, and non-profit partnerships. We are rapidly expanding nationwide, and we are looking for talented, compassionate, and dedicated people to join our team and help us grow. From Cultivation to Operations to Sales & Marketing, we are hiring people who share our vision and passion for improving peoples lives. If you are looking for a positive work environment where your contributions truly make a difference, click apply and let us learn about you!

***What you will do***

We are currently seeking an energetic and experienced ***Area Manager - Retail*** to join our growing talented team! The Area Manager, Retail is responsible for managing revenue, internal & external customer safety, education, and team member engagement pertaining to all dispensaries within the state of Maryland. This individual will be responsible for providing the leadership that delivers consistent service to customers with the short term, and long-term interests of Vireo. This position reports to the Executive VP of Retail. ****Please note: This position can be based anywhere out of Maryland****

***Highlighted Responsibilities***

* Act with the customer in mind. Ensure actions taken will enhance the external customer and internal customer experience.

* Partner with manufacturing teams & EVP of Retail to ensure adequate stock of medication in all dispensary locations within your market

* Provide feedback on product quality to the Manufacturing and Quality teams

* Creates and executes market strategy by utilizing knowledge of competitive landscape and business trends in district and capitalizing on potential opportunities and threats

* Resolves any dispensary-related issues and customer complaints

* Staff management: Supervise Dispensary Managers in area; oversee all delivery and Pharmacy functions. Align team to deliver on healthcare outcomes and initiatives. Conduct regularly scheduled staff meetings with dispensary team members

* Accountable for leading market culture that ensures superior customer experience.

* Create, execute and participate in community outreach programs that engage patients and build brand loyalty

* Ensure dispensary staffing plans are in line with corporate strategies by interviewing, hiring, on boarding and training dispensary talent. Oversee performance management to include performance reviews, performance improvement plans, development plans, and disciplinary actions as necessary

* Work to ensure alignment between online and retail sites in conjunction with the Ecommerce team

* Assess schedules for retail locations in a timely manner and appropriately allocate staff by day of week and time of day in accordance with the needs of the business & payroll budget

* Provide the motivation and recognition to team members to foster a strong morale, and spirit in the team

* Communicate in a concise, clear, and honest manner, making sure to tailor relevant information to the audience at hand

* Share information regularly with corporate team members, manufacturing, medical, and operations partners. Be prepared to give feedback on products in dispensaries, customer responses and procedures

* Assists with planning and evaluating staffing and hours of operation within dispensaries

* Ensure retail CPCs dispenses cannabis-based medications based on the patient qualifying condition and other factors

* Trains retail team and health care professionals on the use of cannabis-based medicines.

* Provides pharmacological information by answering questions and requests of health care professionals and patients

* Awareness of market demands and patient needs in area. Stays up to date on medical cannabis offerings

* Ensure all dispensaries and dispensary staff are in compliance with current state laws and regulations

* Responsible for implementation and delivery of key programs and initiatives that encourage an increase in sales and number of patients seen as well as any other initiatives that may be relevant to growth

* Participates in recordkeeping and reporting necessary for State compliance

***Qualifications***

* A Bachelor's Degree and 5 years of retail management experience is required. Proficiency with MS Office required

* Minimum of 2 years of retail multi-unit management experience.

* Ability to travel 75% of schedule and as needed

* Excellent communication skills, verbal and written

* Ability to work in a team environment, as well as independently

* Ability to handle multiple tasks simultaneously

* Ability to work in a fast-paced environment

* Adaptable to change in the work environment

* Leadership skills in training, coaching, motivating, & developing people

***EEO Statement***

*Vireo Health, Inc. is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.* **www.vireohealth.com**

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