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MARQUIS
Plano, TX, United States
Location: Plano, TX or Draper, UT Come grow with us! Marquis is the largest provider of data analytics software, services, and consulting to financial institutions in the world, providing scalable, results-driven marketing, sales and compliance solutions for over 30 years. Founded in the late 1980s, Marquis provides compliance, marketing and sales
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Job Source: Public StoragePlano, TX, United States
**Client Support Specialist, Commercial Servicing**
* Plano, TX, USA
* Employees can work remotely
* Full-time
**Company Description**
**Job Description**
**Responsibilities:**
* Responsible for the supporting clients who use the REALSynergy Commercial Real Estate Mortgage Loan Servicing System and associated products
* Must be able to understand and articulate clearly the problems faced by the customer to other team members including development
* Participate and present REALSynergy material in customer webinar events
* Train new clients on REALSynergy and help them optimize their internal procedures
* Good communication and negotiating skills with customers
* Assist the sales personnel by providing answers to inquiries posed by prospective clients, investors and real estate professionals.
* Participate in new product release acceptance testing, assist with system documentation
* Coordinate and work with various internal support and infrastructure teams
* Identify and communicate potential areas of both system and process improvement
* Take on special projects as required
**Qualifications**
**Qualifications:**
* 3+ years of business experience in customer service, sales or support
* Strong problem-solving capability. Must be able to grasp business issues and come up with smart, logical solutions or workarounds, including timely follow-up with the customer.
* Ability to multi-task and with attention to detail
* Positive, customer-focused orientation
* Excellent oral & written communication
* Strong coordination & project management skills
* Working knowledge of the residential or commercial mortgage industry preferred, but willing to train the right candidate with a desire to learn this industry
* Team player, comfortable working in a fast-paced, multi-national organization
* Bachelors Degree from an accredited college or university
* Candidate must be a U.S. resident and speak fluent English
* Knowledge of databases or report writing programs such as Access or Crystal would be helpful
**Key Result Areas:**
* Achieve a high level of proficiency using the REALSynergy Commercial Real Estate Loan Servicing software
* Become an expert resource for commercial mortgage servicers who need help adapting their processes to REALSynergy
* Continue the process of growing the business by providing excellent customer service
* Manage the documentation process for each release
* Manage customer escalations and recognize when to solicit additional help
* Collaborate within the technical support group, sales, development, and other groups in Altisource to provide quality service to customers
**Additional Information**
**PERKS OF WORKING AT ALTISOURCE**
**Prosperity**
* Competitive salary based on your experience and skills
* 401k plans with 50% company match we want to empower you to further your career, and prepare for retirement
**Good Health**
* Comprehensive Medical, Dental, and Vision insurance plans
* Tax-free Flexible Spending Account
* Life insurance, short-term, and long-term disability
**...And Happiness!**
* Paid holidays, plus 19 days PTO first year for a total of 29 paid days off per year!
* Opportunities to join our community service initiatives, including Habitat for Humanity
* Employee Discounts on movie tickets, Verizon cell phone service, Microsoft Office, and more
**working****@altisource.com****.**
*At Altisource we value diversity, and are proud to be an equal opportunity workplace. We do not discriminate* *against any employee or applicant for employment* *on the basis of race, religion, color, sex, national origin, gender identity and/or expression, sexual orientation, age, marital status, veteran status, or disability status**.*
Client Support Specialist, Commercial Servicing
* Plano, TX, USA
* Full-time
Email Alert for Client Support Specialist, Commercial Servicing jobs in Plano, TX, United States
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