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PulteGroup
Carmel, IN, United States
We know that BUILDING HOMES & COMMUNITIES BEGINS WITH BUILDING THE BEST TEAM!How would you like to be a part of team that has been providing the American Dream of homeownership to families for more than 60 years? PulteGroup is a FORTUNE 500 company and one of America's top residential builders. We put the consumer at the center of everything we do
Job Source: PulteGroupA Day After Day Home Care Agency
Indianapolis, IN, United States
Benefits: 401(k) matching Competitive salary Paid time off Training & development Benefits/Perks Flexible Scheduling Competitive Compensation Careers Advancement Job Summary We are seeking a Care Coordinator to join our team. In this role, you will work collaboratively with clients to determine their non-medical needs, develop the best co
Job Source: A Day After Day Home Care AgencyElevance Health, Inc.
Indianapolis, IN, United States
Location: Field associates spend 4-5 days per week in-person with patients, members or providers. The LTSS SERVICE COORDINATOR - CLINICIAN is working under the direction/supervision of an RN, with overall responsibility for the member's case, as required by the IN PathWays for Aging program, contributes to the LTSS care coordination process by per
Job Source: Elevance Health, Inc.Heritage Environmental Services, LLC
Indianapolis, IN, United States
Indianapolis, IN, USA | Customer Service | Full Time Primary Purpose Responsible for the first review of waste stream approvals and selecting the appropriate facility based on customer's needs, Heritage policies, facility regulatory and permit requirements, facility capabilities, profitability, and safety to employees and the environment. Must ke
Job Source: Heritage Environmental Services, LLCHeritage Environmental Services
Indianapolis, IN, United States
Primary Purpose Responsible for the first review of waste stream approvals and selecting the appropriate facility based on customer's needs, Heritage policies, facility regulatory and permit requirements, facility capabilities, profitability, and safety to employees and the environment. Must keep current with regulations and individual facility pe
Job Source: Heritage Environmental ServicesCardinal Health
Indianapolis, IN, United States
What Individualized Care contributes to Cardinal Health Delivering an exclusive model that fully integrates direct drug distribution to site-of-care with non-commercial pharmacy services, patient access support, and financial programs, Sonexus Health, a subsidiary of Cardinal Health, helps specialty pharmaceutical manufacturers have a greater conn
Job Source: Cardinal HealthHealth & Hospital Corporation of Marion County
Indianapolis, IN, United States
Division: Eskenazi Health Sub-Division: Hospital Req ID: 20480 Schedule : Full Time Shift : Days Eskenazi Health serves as the public hospital division of the Health & Hospital Corporation of Marion County. Physicians provide a comprehensive range of primary and specialty care services at the 333-bed hospital and outpatient facilities both o
Job Source: Health & Hospital Corporation of Marion CountyHanger
Indianapolis, IN, United States
Why Us? With a mantra of Empowering Human Potential, Hanger, Inc. is the world's premier provider of orthotic and prosthetic (O&P) services and products, offering the most advanced O&P solutions, clinically differentiated programs and unsurpassed customer service. Hanger's Patient Care segment is the largest owner and operator of O&P patient care c
Job Source: HangerIndianapolis, IN, United States
By joining Numotion, you will be a part of the nation's leading provider of Complex Rehabilitation Technology. Numotion is helping thousands of people with individually configured, medically necessary mobility products and services. From manual and powered wheelchairs to disposable medical supplies that serve unique medical and functional needs, we are improving the lives of people with disabilities by enabling them to actively participate in everyday life. Maintaining our standing as the industry leader in CRT comes from having a workforce with a diverse mix of minds, backgrounds and experiences, and we are committed to cultivating an inclusive work environment based on open dialogue, active listening and ongoing definitive actions.
JOB PURPOSE:
The Customer Care Coordinator is responsible for providing outstanding and professional customer service to ensure efficiency and promote a positive customer experience. This role is responsible for ensuring all orders are processes accurately and quickly aiming for customers’ needs to be met.
KEY RESPONSIBILITIES:
Answers incoming calls, handles incoming faxes and fields any inquiries as appropriate.
Efficiently processes new orders intake.
Schedules evaluations and equipment adjustments with referrals and clients.
Uploads order files for ATPs (sends documents to ATPs for evaluations, confirms evaluations, checks in in the uploads after the evaluation).
Requests, collects, and reviews order documents to include Functional Mobility Evaluation (FME), Letter of Medical Necessity (LMN), and chart notes.
Keeps the team abreast with order processing status.
Tracks equipment to ensure receiving before scheduled delivery.
Coordinates with clients (once equipment is approved) delivery.
Communicates with clients matters related to coverage, deductibles and any financial responsibility they might have.
Conducts research of related equipment on vendor websites.
Collects and process payments for out-of-pocket amounts.
Reconciles deliveries and moves order to billing.
Contacts clients for medical documents if the document collector is unable to obtain what is needed.
Provides monthly delivery forecasts.
Handles all physical mailouts such as no contact letters and copies of delivery paperwork to clients.
Maintains doctors and therapists contact and any other related information.
Performs other related duties as assigned.
The duties listed above are intended only as illustrative of the various types of work that may be performed. The omission of specific statements of duties does not exclude them from the position if the work is similar or a logical assignment to the position.
LEADERSHIP PRINCIPLES BEHAVIORS:
Urgency
Decisive
Results oriented
Personable
Required Skills
QUALIFICATIONS, SKILLS AND EXPERIENCE:
High School diploma/GED required. Associates degree preferred.
Minimum three years of relevant experience in a fast-paced office environment highly preferred.
Positive, customer-focused approach.
Proficiency in Microsoft Office Suite.
Ability to work in a fast-paced environment and juggle multiple priorities.
Ability to think quickly, assess a situation and make a sound decision.
Experience with technology for optimizing efficiency.
Solid written and verbal communication, listening, organization and priority setting skills.
PHYSICAL REQUIREMENTS:
The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Ability to meet essential functions of the position with reasonable accommodations as necessary.
Prolonged periods of working at a desk and/or on a computer
Ability to work overtime as needed.
At Numotion, we offer competitive compensation packages, including medical, dental and vision insurance, short and long term disability, a 401k and life insurance. Numotion is an equal opportunity employer. We strive for a workplace that reflects the communities we serve and do not tolerate discrimination against our employees, customers and partners regardless of ethnicity, disability, gender identity, sexual orientation, religion, age, citizenship, marital or veteran status. Numotion is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.
Required Experience
Customer Care Coordinator jobs in Indianapolis, IN, United States
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