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Lead RPSO - Palo Alto

Palo Alto, CA, United States

Four luxury retailers — Neiman Marcus, Bergdorf Goodman, Last Call and Horchow — make up the Neiman Marcus Group. For over a century, we have continually transformed and elevated the luxury shopping experience, offering the finest in fashion, shoes, handbags, jewelry, beauty and decorative items for the home.

We are committed to equal employment opportunity regardless of race, color, religion, sex, pregnancy, sexual orientation, gender identity and/or expression, marital status, age, national origin, disability, genetic information, veteran status, or any other status protected by federal, state, or local law.

We are committed to providing reasonable accommodations during our Talent Acquisition process. If you have a disability and need assistance or an accommodation, please reach out to us.

Neiman Marcus Group is a relationship business that leads with love in everything we do—for our customers, associates, brand partners, and communities. Our legacy of innovating and our culture of Belonging guide our roadmap for Revolutionizing Luxury Experiences. Our brands include Neiman Marcus and Bergdorf Goodman.

Your Role  The Lead for Retail Performance and Store Operations supports the Sales Support Manager or RP&SO Senior Manager by overseeing the shipping and receiving of merchandise including supporting and processing store directed online order requests. You will manage resources and operational processes to support sales and maximize store profitability. The Receiving Lead may also be a Manager on Duty and help lead the store’s daily operations. You will work in store and report to the Sales Support Manager.

What You'll Do  Implement prioritization of tasks for daily store operations and support

Communicate with appropriate division regarding shipment delays and errors

Works with Store Management and Associates to fulfill customer orders and transfers

Objectively assesses Associate performance and provides upward feedback to management to address development opportunities

Fields calls from customer service on order changes including address changes, cancelations, and customer issues

Serves as a liaison between the online fulfillment center and store operations

Follows all safety procedures on the dock and in all other work areas

What You Bring  1-3 years of relevant experience, luxury retail fashion experience

Ability to perform basic math computations

Basic proficiency with MS Office Product Suite

This role may require carrying up to 35 pounds

We offer an inclusive and comprehensive range of benefits to our valued associates, including:

Disability Benefits

Paid Parental Leave, Paid Family Leave, and Adoption Support

Paid Time Off

Retirement Savings Plan (401K) and Life Insurance

Financial Solutions

NMG Associates Core Discount of 30%

Personal and Professional Development Opportunities

For more information, please click “Our Benefits” section on our career site or reference the link here: https://www.neimanmarcusgroup.com/benefits

About Neiman Marcus Group  As one of the largest multi-brand luxury retailers in the U.S.,with 3,000+ of the world's most desirable brand partners, we're delivering exceptional products and intelligent services enabled by our investments in data and technology.Through the expertise of our associates, we deliver and scale a personalized luxury experience across our three channels of in-store, eCommerce, and remote selling.Our NMG|Way culture, powered by our people, combinesindividual talents into a collective strength to makelife extraordinary.Our brands include Neiman Marcus and Bergdorf Goodman.

Our legacy of innovation and culture of Belonging guide our roadmap for Revolutionizing Luxury Experiences. As a female-founded, female-majority organization that outpaces the U.S. population in racial and ethnic diversity, our people are at the heart of our progress, and we take great care to protect and empower them.

We are committed to equal employment opportunity regardless of race, color, religion, sex, pregnancy, sexual orientation, gender identity and/or expression, marital status, age, national origin, disability, genetic information, veteran status, or any other status protected by federal, state, or local law.

We are committed to providing reasonable accommodations during our Talent Acquisition process. If you have a disability and need assistance or an accommodation, please email us at [email protected].

Additional Information

Overtime Status: Non-exempt

Previous Job Searches My Profile Create and manage profiles for future opportunities.

Los Angeles and San Francisco Applicants: Neiman Marcus will consider for employment qualified applicants with criminal history as required by applicable law.

We are committed to providing reasonable accommodations during our Talent Acquisition process. If you have a disability and need assistance or an accommodation, please reach out to us at [email protected].

To listen to an audio clip of this information, click HERE.

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