Operations Coordinator - Palo Alto

Palo Alto, CA, United States

The story of Cartier is founded on audacity and passion. For more than 170 years we have embraced a bold, pioneering spirit that continues to inspire our teams across all Métiers from our boutiques to our workshops and corporate offices. Our 9000+ colleagues of 105 nationalities are united by a shared independent spirit and commitment to excellence, striving to continuously enrich our Maison’s heritage by pushing the boundaries of creativity.

At Cartier North America, we are proud to employ talent from many different backgrounds, experiences, and identities. We believe that when diversity and inclusion are fully embraced and empowered, creativity and knowledge emerge to deliver excellence. We continue to work towards creating a workforce that represents the diversity of our clients and our communities. Our objective is to create the most exceptional client experience with the most productive environment and team. Doing so with consistency across the network – giving our clients a unified experience throughout North America while enhancing our client development opportunities. To do so, we operate in an appointment recommended model, allowing us to provide clients with the best possible boutique experience, including personalized product curation, attention, and services for their creation.

OPERATIONS COORDINATOR - CARTIER, PALO ALTO

Job Mission

The Operations Coordinator contributes to the overall commercial success of the boutique byupholding Maison compliance and achieving operational excellence. In a highly dynamic and collaborative environment, the Operations Coordinator is responsible for managing all aspects of the day-to-day processes, including key administrative support for transactional activities, financial compliance, logistics, inventory control, and effectively supports the implementation of policies and procedures.

Key Responsibilities

Operational Excellence/Compliance

Ensure proper understanding and execution of all Maison policies and procedures within the boutique; champion and influence compliance among the broader team

Coordinate efficient opening and closing procedures

Ensure proper movement of product in/out of boutique including,but not limited to shipments, transfers, consignments, and movement throughout the boutique while maintaining quality control and preventing stock losses

Consistently demonstrate excellent care and proper product handling, and follow appropriate packing, shipping, and receiving procedures particularly for high value creations

Monitor financial aspects of boutique sales; ensure daily transactions and proper paperwork are submitted to respective corporate teams timely and accurately

Support other transactional flows (ecommerce, etc.) to ensure efficient business operations and seamless client experience

Coordinate inventory control processes (e.g., daily/weekly/monthly counts and stock movements) to ensure a successful annual inventory

Uphold Cartier standards within the boutique environment, including but not limited to maintenance, third party vendors, tools and technology, equipment, etc.

Partner with client-facing teams to manage the boutique supply inventory including replenishment needs for sales and hospitality areas, as well as back of house; manage the order process and support Lean/5S strategies for optimal storage organization

Assist with care service responsibilities as needed (e.g., the client repair flow, execution of reports, and monthly inventory/reconciliation)

Support overall success of boutique audits; partner with management to implement and execute action plans

Participate in daily set up and break down of boutique for opening/closing as needed

Exhibit strong communication and problem-solving skills by partnering effectively with boutique management and peers

Assist with special projects as needed

Consistently reach and aim to exceed all KPIs

Maison / industry knowledge

Develop fundamental brand knowledge to convey Cartier heritage and values

Remain current on all industry news, local/global competition, and connection to community

Share and collaborate with region and network peers on operational best practices

Teamwork

Uphold the Cartier standards with the ability to project an approachable and professional image in personal appearance, manner, and demeanor

Contribute to a positive and productive boutique environment by leveraging both personal and team savoir-faire to always create a highly collaborative network both in person and via telephone

Elevate the level of operational excellence and ensure all day-to-day processes are effective and efficient (e.g., boutique organization, workflow, etc.); collaborate with management to provide ideas and solutions to client-facing teams

Be open and willing to take on transversal duties to support the broader team beyond the scope of everyday responsibilities

Demonstrate Cartier competencies and behaviors; foster transparency with colleagues and management by sharing feedback and information

Embrace and integrate diverse perspectives

Be an active member of the network Operations community

Qualifications

Education

Associate’s or Bachelor’s degree preferred

Additional language skills are a plus

Industry experience

Previous operations experience in luxury retail, service or hospitality industry is a plus

Technical skills/ abilities

Excellent computer skills and use of technology

MS Office experience required; SAP knowledge preferred

Additional language skills area plus

Personal skills

Must be available to work retail hours (including weekends) and travel for trainings as needed

Ability to work in a fast-paced, evolving environment

Excellent analytical, organizational, and interpersonal communication skills are required

Strong understanding of client service needs and priorities (internal and external)

Frequent moving of packages and product

Strong attention to detail with the ability to handle multiple tasks simultaneously with accuracy and precision

Collaborative approach with ability to foster a united work environment with a “can do” attitude

Intellectual curiosity and passion for learning

This job description may not be inclusive of all assigned duties, responsibilities, or job aspects described and is subject to amendment as needed at the sole discretion of the employer. Expected hourly range: $25 to $28 (overtime eligible). Please note, salaries will be negotiated based on relevant skills and experience.

Richemont owns several of the world's leading companies in the field of luxury goods, with particular strengths in

jewellery, watches and writing instruments. Cartier joined the Group in 1988.

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