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Harmony
Palo Alto, CA, United States
Harmony is an open blockchain with data sharding and fast finality. Social games and community AI can use our onchain tokens for micro-payments, smart contracts for market pricing, and zero-knowledge proofs for data privacy. Harmony’s mission is to scale trust and create a radically fair economy. Our platform is decentralized, scalable and secure t
Job Source: HarmonySaks Off 5th
Milpitas, CA, United States
Saks OFF 5TH is the premier luxury off-price destination. In its more than 100 stores in the U.S. and Canada, and online, at SaksOFF5TH.com, the company provides the best names in fashion at an incredible value through its merchandise authority, unparalleled brand access and seamless connection between ecommerce and stores. What This Position Is A
Job Source: Saks Off 5thPika labs
Palo Alto, CA, United States
ROLE: OPERATIONS LEAD Summary: Our company is searching for a skilled Operations Lead to oversee our core business functions and drive operational excellence. This role is essential for ensuring effective business operations, optimizing financial performance, and contributing to our strategic direction. Job Responsibilities: Manage daily busine
Job Source: Pika labsDevRev
Palo Alto, CA, United States
DevRev is a platform purpose-built for SaaS and technology companies, helping back-office development match the rapid pace of front-office customer relationships. Our mission is to bring end users, support engineers, product managers, and developers together, making it effortless to do what matters most — and creating a company-wide culture of prod
Job Source: DevRevAdvanced Auto Parts
Menlo Park, CA, United States
Job Description Summary: The Branch Operations Lead assists Branch Operations Management in leading daily warehouse operations. Essential Duties and Responsibilities Spends seventy percent of time directly supervising five or more associates in warehouse and delivery in accordance with Manager in Training Job Description's. Carries out supervisor
Job Source: Advanced Auto PartsEmergencyMD
Santa Clara, CA, United States
WHAT WE DO VENU+ is the global leader in turn-key revenue-share outsourced services, with a focus on guest mobility, storage, experiential souvenirs and entertainment solutions for high-traffic retail, leisure, and amusement venues globally. To maintain a fulfilling work environment that propels the performance of an industry-leading service partn
Job Source: EmergencyMDNewsBreak
Mountain View, CA, United States
About NewsBreak NewsBreak is redefining the way users interact with local news and their communities. By bridging local users, local content creators, and local businesses, our mission is to foster safer, more vibrant, and authentically connected lives. Through robust collaborations with thousands of local publishers and businesses across the nati
Job Source: NewsBreakFooda, Inc.
Palo Alto, CA, United States
**Delivery Operations Lead** * Palo Alto, CA * Full Time * Experienced **Who We Are:** We believe a workplace food program is something employees should love and look forward to every day. Powered by technology and a network of over 1,000 restaurants, Fooda feeds hungry people at work through our ongoing food programs located within companies an
Job Source: Fooda, Inc.Sunnyvale, CA, United States
Summary:
The Reality Labs Service Team is looking for an experienced and highly talented Service Operations Lead. Within this role you will drive the design, scale, and day-to-day activities of Post-Sales Service experience across Global network. You will partner with vendors to develop consumer facing returns processes and tools, along with internal tools, backend infrastructure, system integrations, and analytics services. You will be looking after exciting products that fall under the Oculus umbrella as well as Portal. Your work will require you to successfully partner with a diverse set of team members spanning go-to-market, legal, software/hardware engineering, supply chain, and forward logistics to align with our evolving go-to-market and internationalization strategies. The role combines strategy, planning, and day-to-day execution. We are looking for a highly resourceful individual with passion for customers, and process excellence.Reality Labs Service Team is developing the future of AR/VR and bringing products to consumers that transform entertainment and social experiences. AR/VR Reality’s potential to connect the world is immense—and we’re just getting started. Reality Labs Service Operations team is tasked with growing consumer adoption of AR/VR technology and with working with partners to develop this new exciting category.
Required Skills:
Service Operations Lead Responsibilities:
Manage third-party-vendor operational relationship
Manage day to day service operations performance (inbound, test, re-manufacturing) including production (repair and refurb) quality to drive best in class results
Partner with internal stakeholders and third-party-vendor to meet production plans, increase recovery, and decrease unit disposition to landfills
Design and deliver differentiated, game-changing post purchase service experience (e.g. product returns flow, design for service requirements)
Communicate customer experience strategy and roadmap to the executive team, customers, external stakeholders, and employees
Manage and execute the evolution of future customer-focused post purchase services
Drive new product readiness within the post sales network to include repair support network definition, training, process tools development, and repair entitlement
Minimum Qualifications:
Minimum Qualifications:
Bachelor or Master degree
4+ years of experience in Service Operations for Consumer Electronics/Hardware
Experience as a business and operations leader in a cross-functional environment
Track record of achieving and exceeding operational goals
Knowledge improving experiences by leveraging technology platforms
Experience in developing complex programs/ project management
Experience thinking strategically, continually innovate against marketplace and customers’ needs, and analytical mindset with experience focusing on details and drive operational excellence
Analytical experience and experience driving detail and operational excellence, Excel and PowerPoint skills
Experience working with teams including technical, design and business experts
Communication, partnership, and negotiation experience, with experience presenting service vision both internally and externally
Experience managing repair lines or manufacturing lines
Track record of effective vendor management
Preferred Qualifications:
Preferred Qualifications:
Experience focusing on a continual pursuit of ideation and game-changing service solutions
Experience with building processes, programs and networks from scratch
Public Compensation:
$142,000/year to $202,000/year + bonus + equity + benefits
Industry: Internet
Equal Opportunity:
Meta is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Meta participates in the E-Verify program in certain locations, as required by law. Please note that Meta may leverage artificial intelligence and machine learning technologies in connection with applications for employment.
Meta is committed to providing reasonable accommodations for candidates with disabilities in our recruiting process. If you need any assistance or accommodations due to a disability, please let us know at [email protected].
Service Operations Lead jobs in Sunnyvale, CA, United States
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