Technical Account Specialist - Charlotte, NC

Charlotte, NC, United States

Solenis is a leading global producer of specialty chemicals focused on delivering sustainable solutions for water-intensive industries, including consumer, industrial, institutional, food and beverage, and pool and spa water markets. Owned by Platinum Equity, the company's product portfolio includes a broad array of water treatment chemistries, process aids, functional additives, and cleaners and disinfectants, as well as state-of-the-art monitoring and control systems. These technologies are used by customers to improve operational efficiencies, enhance product quality, protect plant assets, minimize environmental impact, and create cleaner and safer environments.

Headquartered in Wilmington, Delaware, the company has 69 manufacturing facilities strategically located around the globe and employs a team of over 16,100 professionals in 130 countries across six continents. Solenis is a 2023 US Best Managed Company, recognized three years in a row. For more information about Solenis, please visit www.solenis.com.

POSITION SUMMARY: The Technical Account Specialist manages Diversey's businesses within their assigned territory. The Technical Account Specialist will survey, install, maintain and/or repair chemical dispensing platforms and leased dish machines at customer sites. This individual will be responsible for delivering the value proposition and meeting contracted service level agreements for primarily laundry, kitchen, and housekeeping applications. The Technical Account Specialist must build and maintain strong relationships with customers. This position uses emerging electronic technology for communication, reporting, and auditing. This is a remote position.

RESPONSIBILITIES: Ensure customers have an outstanding experience with the Diversey cleaning and sanitation program.

Establish excellent relationships at all customer organization levels (end users /supervisors/managers).

Ensure an environment of total security by full adherence to policies, procedures, and better working practices raised by the EHS department.

Install equipment following Standard Operating Procedures.

Conduct routine visits.

Maintain existing customer equipment in working conditions.

Train customers on safe equipment use, Safety Data Sheets, cleaning procedures, and product information.

Check inventory, to ensure customers have the minimum amount of supplies needed on-site, purchasing orders, and program compliance.

Serve as the voice of the customer - recap areas of focus, follow up, regarding issues, and capture customer satisfaction.

Diagnose and resolve technical problems and/or conditions.

Manage adequate inventory levels in company vehicle and storage units.

Repair leased dish machines and equipment following priorities and in accordance with the service level agreement.

Execute administrative Duties - complete timesheet daily, follow up on equipment/parts purchasing orders, document consumption of equipment/parts at customer sites for cost allocation purposes, and review the weekly customer visit plan with your manager.

Complete paid annual training program and mandatory safety training.

REQUIRED QUALIFICATIONS: High School diploma or equivalent required.

1+ years of field service experience (maintaining industrial equipment / mechanical problem solving) or selling cleaning solutions/equipment to Hospitality/Food Service businesses.

Availability to support business needs (emergency calls) which may happen during the evening/night, on weekends, and over holidays.

Computer technology experience - Email, Excel, Word, Google Apps, Cell Apps.

Possess a valid US Driver's License with a good driving record and the ability to drive for extended periods.

Physical Requirements: moving objects up to 40 lbs and executing precise work in limited spaces.

Effective use of power tools in limited spaces.

Plumbing and electrical skills.

Must have a professional attitude and be self-motivated/directed.

Must have high attention to detail, time management, communication, decision-making, interpersonal relationships, and organizational skills.

Ability to work cross-functionally to achieve company goals.

PREFERRED QUALIFICATIONS: Experience with Salesforce (FSL).

We understand that candidates will not meet every single desired qualification. If your experience looks a little different from what we've identified and you think you can bring value to the role, we'd love to learn more about you.

At Solenis, we understand that our greatest asset is our people. That is why we offer competitive compensation, comprehensive benefits which include medical, dental, vision & 401K, and numerous opportunities for professional growth and development. So, if you are interested in working for a world-class company and enjoy solving complex challenges, whether in the lab or the field, consider joining our team.

Solenis is proud to be an Equal Opportunity Affirmative Action Employer, including Minorities / Women/ Veterans / Disabled.All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.

Should you require assistance in applying to this opportunity, please reach out to Solenis Talent Acquisition at [email protected]