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Vantage Data Centers
Atlanta, GA, United States
About Vantage Data Centers Vantage is committed to being a workplace of inclusion, equity, respect and acceptance. We celebrate diversity and intentionally seek out opportunities to learn from one another's experience. Vantage Data Centers powers, cools, protects and connects the technology of the world's well-known hyperscalers, cloud providers an
Job Source: Vantage Data CentersReibus International
Atlanta, GA, United States
**Director of Customer Experience** **Be the torchbearer of a customer-centric culture.** **About the role** The Director of Customer Experience role is a senior leadership position that reports to the Chief Revenue Officer. This is an excellent opportunity to join a rapidly growing international organization where you will be building the customer
Job Source: Reibus InternationalVantage Data Centers
Atlanta, GA, United States
About Vantage Data Centers Vantage is committed to being a workplace of inclusion, equity, respect and acceptance. We celebrate diversity and intentionally seek out opportunities to learn from one another's experience. Vantage Data Centers powers, cools, protects and connects the technology of the world's well-known hyperscalers, cloud providers an
Job Source: Vantage Data CentersConvoy Inc
Atlanta, GA, United States
**Director, Customer Experience** Atlanta, Georgia / Customer Experience & Operations / Full-time Convoy is transforming the $800 billion trucking industry, where even 10 years ago, most truck drivers did not have smartphones and paper driver logs were common. In 2015, Convoy launched the digital freight movement with an open and fully connected m
Job Source: Convoy IncHoneywell International, Inc.
Atlanta, GA, United States
**Director Customer Experience** Location 715 Peachtree Street, N.E., Atlanta, Georgia, 30308, United States Category Customer Experience Job Id req332673 JOB DESCRIPTION **Join a team recognized for leadership, innovation and diversity** The Director Customer Experience is an exciti
Job Source: Honeywell International, Inc.Honeywell International, Inc.
Atlanta, GA, United States
**Director of IT Customer Experience and Operations** Location 715 Peachtree Street, N.E., Atlanta, Georgia, 30308, United States Category Information Technology Job Id HRD154220 JOB DESCRIPTION **Innovate to solve the world's most important challenges** The **Director, IT Customer E
Job Source: Honeywell International, Inc.Saks Fifth Avenue OFF 5TH
Atlanta, GA, United States
Saks OFF 5TH is the premier luxury off-price destination. In its more than 100 stores in the U.S. and Canada, and online, at SaksOFF5TH.com, the company provides the best names in fashion at an incredible value through its merchandise authority, unparalleled brand access and seamless connection between ecommerce and stores. What This Position Is A
Job Source: Saks Fifth Avenue OFF 5THCrescent Services
Stone Mountain, GA, United States
Director of Engineering Responsibilities and essential job functions include but are not limited to the following: Consistently offer professional, friendly and engaging service Lead and manage the day to day activities of the Maintenance department and ensure all standards are followed Oversee ongoing maintenance, repair and preventative mainten
Job Source: Crescent ServicesAtlanta, GA, United States
**Director, Customer Experience Engineering**
Location Atlanta, Georgia, USA Category Engineering REQ4840 JOB DESCRIPTION There is only one Data Cloud. Snowflakes founders started from scratch and designed a data platform built for the cloud that is effective, affordable, and accessible to all data users. But it didnt stop there. They engineered Snowflake to power the Data Cloud, where thousands of organizations unlock the value of their data with near-unlimited scale, concurrency, and performance. This is our vision: a world with endless insights to tackle the challenges and opportunities of today and reveal the possibilities of tomorrow.
Were looking to hire a talented **Director, Customer Experience Engineering** to help us expand the Snowflake Data Cloud. This role will enable customers to achieve greater success through capabilities that quickly remove problems or roadblocks to customer success. By building Intelligent Data Applications using Snowflakes own technology, the Customer Experience Engineering team builds applications that can surface information both directly to customers, and to internal customer-facing teams, to enable faster understanding of root causes of issues, and paths to resolution. Snowflake has a vast amount of diagnostic and machine data that the team will use to create large scale batch and streaming data pipelines, visualizations, and applications to extract insights and intelligence from to get customers past roadblocks and back to consuming the Snowflake platform.
****YOU WILL:****
* Lead the Customer Experience Engineering (CXE) Software Development team to deliver innovative systems and tools that enable Snowflake customers to self-resolve issues they encounter in the Snowflake platform, and enable Snowflake engineers to more efficiently assist customers in troubleshooting issues that require assistance.
* Partner with Product Managers and other stakeholders to chart the quarterly and long-term roadmap for the team.
* Drive the team to leverage the latest techniques in data engineering, machine learning, and data visualization to build a suite of both user-facing and internal-facing capabilities that enable fast resolution of customer issues to keep the customers focused on getting the most value out of the Snowflake platform.
* Own systems that include diagnostics visualization, intelligent search, predictive issue detection, and workforce management systems. All of these systems need to be tightly integrated into the natural user experience flow, with awareness of context to enable users and customers to get the most value out of these systems.
* In this position, the Director will collaborate with other leaders across different boundaries in the organization, including Engineering, Support, and the Field, to contribute to the strategy and success criteria for the CXE vision. This person will have to connect with the customer needs and distill those needs into solutions that will have a measurable impact on the customer experience.
* A background in leading software development teams is required to support the building of applications and custom integrations between business systems. Experience managing or working closely with QA to build a test strategy for these systems is also required. This leader will also need experience partnering closely with Product Management, or even managing Product Management type roles.
****OUR IDEAL DIRECTOR WILL HAVE:****
* A positive attitude and outlook.
* Enjoys working with a high-performing, fast-paced team.
* Ability to work in a team environment, collaborate well, and mentor managers and engineers.
* A track record of recruiting and leading technical teams in a demanding talent market.
* Experience building enterprise grade, reliable and trustworthy software or services.
* Excellent problem solving skills, and strong CS fundamentals including data structures, algorithms, and distributed systems.
* Technical competency in Cloud environments, Data Warehouse architectures, and Software development methods.
* Fluency in Java, Scala, or Python.
* Fluency in SQL, Notebooks, or Spark.
* Excellent interpersonal communication skills.
* Outstanding written and oral English language skills.
* Ability to travel.
****EXPERIENCE:****
* Bachelors degree in Computer Science, related field, or equivalent practical experience.
* 5+ years of software engineering management experience.
* 10+ years of experience in technical leadership.
* Ability to be hands-on technically and have a good understanding of full-stack engineering.
* Ability to explain your team's analyses and recommendations to managers and discuss the technical trade-offs in product development with engineers.
Snowflake is growing fast, and were scaling our team to help enable and accelerate our growth. We are looking for people who share our values, challenge ordinary thinking, and push the pace of innovation while building a future for themselves and Snowflake.
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Director, Customer Experience Engineering jobs in Atlanta, GA, United States
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