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Vantage Data Centers
Atlanta, GA, United States
About Vantage Data Centers Vantage is committed to being a workplace of inclusion, equity, respect and acceptance. We celebrate diversity and intentionally seek out opportunities to learn from one another's experience. Vantage Data Centers powers, cools, protects and connects the technology of the world's well-known hyperscalers, cloud providers an
Job Source: Vantage Data CentersConvoy Inc
Atlanta, GA, United States
**Director, Customer Experience** Atlanta, Georgia / Customer Experience & Operations / Full-time Convoy is transforming the $800 billion trucking industry, where even 10 years ago, most truck drivers did not have smartphones and paper driver logs were common. In 2015, Convoy launched the digital freight movement with an open and fully connected m
Job Source: Convoy IncHoneywell International, Inc.
Atlanta, GA, United States
**Director Customer Experience** Location 715 Peachtree Street, N.E., Atlanta, Georgia, 30308, United States Category Customer Experience Job Id req332673 JOB DESCRIPTION **Join a team recognized for leadership, innovation and diversity** The Director Customer Experience is an exciti
Job Source: Honeywell International, Inc.Vantage Data Centers
Atlanta, GA, United States
About Vantage Data Centers Vantage is committed to being a workplace of inclusion, equity, respect and acceptance. We celebrate diversity and intentionally seek out opportunities to learn from one another's experience. Vantage Data Centers powers, cools, protects and connects the technology of the world's well-known hyperscalers, cloud providers an
Job Source: Vantage Data CentersSnowflake Inc.
Atlanta, GA, United States
**Director, Customer Experience Engineering** Location Atlanta, Georgia, USA Category Engineering REQ4840 JOB DESCRIPTION There is only one Data Cloud. Snowflakes founders started from scratch and designed a data platform built for the cloud that is effective, affordable, and accessible to all
Job Source: Snowflake Inc.Zelis Healthcare, LLC
Atlanta, GA, United States
Position Overview At Zelis, the Director of Client Experience oversees the customer service team who is the main point of contact to Zelis' clients. This team's mandate is to maintain the continued successful processing of client data for ID Cards and Statement Services. As the client advocate to all Zelis departments, this role works to identify b
Job Source: Zelis Healthcare, LLCGreyOrange
Atlanta, GA, United States
WHY GO WITH GREYORANGE? At GreyOrange, we develop leading-edge fulfillment technology that gets the right product to the right place at the right time. In today’s age of immediacy, where customers expect to receive their order right away, retailers must take a completely new approach to compete. By leveraging AI, robotics and machine learning, Grey
Job Source: GreyOrangeW.W.Williams
Atlanta, GA, United States
The W W Williams Company Atlanta, GA (Onsite) Full-Time Customer Experience Supervisor Opportunity Summary: Customer Experience Supervisor is responsible for assisting in the operation of managing a profitable service department through productive staffing, strong customer satisfaction, cost controls, setting and meeting objectives with high init
Job Source: W.W.WilliamsAtlanta, GA, United States
**Director of Customer Experience**
**Be the torchbearer of a customer-centric culture.**
**About the role**
The Director of Customer Experience role is a senior leadership position that reports to the Chief Revenue Officer. This is an excellent opportunity to join a rapidly growing international organization where you will be building the customer experience function from the ground up. As Director of Customer Experience, you will be responsible for defining the strategic growth of our support services and building and managing the teams to deliver them. This person will develop and perfect the customers' journey across the Reibus platform. Simply put, the Director of CX is the torchbearer of a customer-centric culture here at Reibus that leads to a great user experience and exponential revenue growth.
* Owns the customer journey from initial outreach through user onboarding, and post-sale follow up
* Works closely with all other functional teams to deliver world class service for our users
* Define service levels and KPIs inclusive of: user expansion rates, churn rate reduction, and improving our net promoter score (NPS) for our users
* Help the selling team rapidly grow our Gross Merchandise Value and user retention rates
* Day to day management responsibility and senior escalation point for all customer support activities
* Manage and build support teams inclusive of Customer Success Managers and Sales Support to ensure the highest level of customer service possible
* Manage contracts, budgeting and team scheduling in line with business objectives
* Ensure continuous improvement of formal processes to support best practice governance of both our pre and post-sales support activity
* People management including coaching, mentoring and training of direct reports
* Working with other Heads of Department and HR to carry out recruitment selection, appraisals and performance management
* Via customer feedback, help our development teams continuously improve the technology platform to drive world class customer experiences.
**Qualifications:**
* Bachelor's Degree in Business Administration or related field
* Minimum 5 years of experience of leading and building a technical support and customer service function, preferably in a SaaS environment
* Proven track record of building multi-disciplined support teams that have delivered a seamless customer experience across all stages and - touchpoints in a customer journey
* A data driven mindset with strong problem-solving and analytical skills where data has been leveraged to constantly enhance service
* Strong people management and development skills
* Extensive background in using a robust sales CRM like Salesforce and Microsoft Office products, Outlook, Excel, Word, and PowerPoint
Our diversity is our strength. Reibus is committed to creating a culture that allows great people to do awesome things. We learn from each other, and our individual differences power that learning. We welcome the contributions you can bring as a result of your unique combination of experiences, opinions, race, color, religion, gender, gender identity or expression, sexual orientation, pregnancy status, age, national origin, disability status, and/or beliefs. We are an equal opportunity employer because we recognize that what makes you different makes us stronger.
Come be a part of the diverse Reibus family!
Learn more about becoming part of the Reibus family by emailing us at [email protected].
**Location**
Atlanta, Georgia
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Director of Customer Experience jobs in Atlanta, GA, United States
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