Sr. IT Product Manager

Newark, CA, United States

Leading the future in luxury electric and mobility At Lucid, we set out to introduce the most captivating, luxury electric vehicles that elevate the human experience and transcend the perceived limitations of space, performance, and intelligence. Vehicles that are intuitive, liberating, and designed for the future of mobility.   We plan to lead in this new era of luxury electric by returning to the fundamentals of great design – where every decision we make is in service of the individual and environment. Because when you are no longer bound by convention, you are free to define your own experience.   Come work alongside some of the most accomplished minds in the industry. Beyond providing competitive salaries, we’re providing a community for innovators who want to make an immediate and significant impact. If you are driven to create a better, more sustainable future, then this is the right place for you.

The Sr. Commerce Product Manager is responsible for managing and overseeing the development and performance of Service products or services offered by a Lucid Motors. Their role involves working closely with cross-functional teams, including engineering, design, marketing, finance, and service area teams, to define product strategies, prioritize features, and drive the successful execution of the product roadmap.  Responsibilities: Develop and execute the product strategy and roadmap for the company's Service Center,  Customer Relations, Customer Care offerings.

Conduct market research and gather customer feedback to identify new product opportunities and enhancements.

Collaborate with cross-functional teams, including engineering, design, marketing, finance, and service teams, to define product requirements and prioritize features.

Work closely with UX/UI designers to create intuitive and user-friendly e-commerce experiences.

Conduct competitive analysis to understand the market landscape and identify areas of differentiation.

Define and track key performance indicators (KPIs) to measure the success and performance of e-commerce products.

Monitor industry trends and technological advancements to stay ahead of the competition and drive innovation.

Coordinate with engineering teams to ensure timely and successful delivery of product features and enhancements.

Collaborate with marketing teams to develop effective product positioning, messaging, and go-to-market strategies.

Support sales teams by providing product training, creating sales materials, and participating in customer meetings.

Gather and analyze user feedback, metrics, and data to continually improve product performance and user experience.

Stay informed about the latest service functions trends, technologies, and best practice

Minimum Qualifications: Bachelor's degree in business, computer science, or a related field.

At least 6 years of experience in IT product management, in the Service

4+ Year leading a team of junior  Product Managers

Preferred Qualifications: Deep understanding of technology and service Center,  Customer Relations, Customer Care, business processes and functional dependencies

Excellent communication skills, proactive attitude, want to take responsibility for your decisions and go the extra mile when needed

Strong understanding of service function business models, industry trends, and customer needs.

Familiarity with agile development methodologies and product management frameworks.

Excellent analytical and problem-solving skills, with the ability to make data-driven decisions.

Strong project management skills, with the ability to prioritize tasks and manage multiple projects simultaneously.

Experience working with UX/UI designers and a good understanding of user-centered design principles.

Knowledge of web analytics tools and experience in leveraging data to drive product decisions.

Strong attention to detail and ability to think strategically while also being able to dive into tactical execution.

A passion for a customer-centric mindset.

Ability to adapt to a fast-paced and dynamic work environment.

Automotive manufacturing industry experience a plus

Effective communication and interpersonal skills, with the ability to collaborate with cross-functional teams and stakeholders.

A Master's degree is a plus.

Salary Range : The compensation range for this position is specific to the locations listed below and is the range Lucid reasonably and in good faith expects to pay for the position taking into account the wide variety of factors that are considered in making compensation decisions, including job-related knowledge; skillset; experience, education and training; certifications; and other relevant business and organizational factors. ·       California (Bay Area) - $115,000 - $165,000

Additional Compensation and Benefits : Lucid offers a wide range of competitive benefits, including medical, dental, vision, life insurance, disability insurance, vacation, and 401k. The successful candidate may also be eligible to participate in Lucid’s equity program and/or a discretionary annual incentive program, subject to the rules governing such programs.  (Cash or equity incentive awards, if any, will depend on various factors, including, without limitation, individual and company performance.)

Lucid maintains your privacy according to its Candidate Privacy Notice. If you are a California resident, please refer to our California Candidate Privacy Notice.

At Lucid, we don’t just welcome diversity - we celebrate it! Lucid Motors is proud to be an equal opportunity workplace. We are committed to equal employment opportunity regardless of race, color, national or ethnic origin, age, religion, disability, sexual orientation, gender, gender identity and expression, marital status, and any other characteristic protected under applicable State or Federal laws and regulations.   To all recruitment agencies : Lucid Motors does not accept agency resumes. Please do not forward resumes to our careers alias or other Lucid Motors employees. Lucid Motors is not responsible for any fees related to unsolicited resumes.