Sr Mgr, Business Consultant Network and Provider Experience

Hartford, CT, United States

Bring your heart to CVS Health. Every one of us at CVS Health shares a single, clear purpose: Bringing our heart to every moment of your health. This purpose guides our commitment to deliver enhanced human-centric health care for a rapidly changing world. Anchored in our brand — with heart at its center — our purpose sends a personal message that how we deliver our services is just as important as what we deliver.

Our Heart At Work Behaviors support this purpose. We want everyone who works at CVS Health to feel empowered by the role they play in transforming our culture and accelerating our ability to innovate and deliver solutions to make health care more personal, convenient and affordable.

A Brief Overview

A Delivery Lead is a strategic role that will be responsible for driving the successful execution of large-scale, cross-functional initiatives that have significant IT components. The Delivery Leads will play a pivotal role in ensuring projects are delivered on time, within budget, and aligned with business objectives while fostering effective collaboration across diverse teams.

What you will do

This role offers a unique opportunity to shape and drive the success of strategic initiatives within our organization. Projects may originate internally within network and provider experience strategy or from Medicare business.

Project Delivery Excellence:

Oversee and manage the end-to-end delivery of complex, strategic projects, ensuring adherence to established timelines, budgets, and quality standards

Coordinate cross-functional teams, facilitating collaboration and communication among stakeholders from various business units and technology teams

Identify and mitigate risks, escalating issues promptly and proposing effective solutions to overcome project challenges

Implement robust project management methodologies, tailoring them to the specific needs of each initiative while maintaining alignment with organizational standards

Value Realization and Tracking:

Work closely with business partners and subject matter experts to thoroughly understand project objectives, desired outcomes, and success criteria

Partner with SMEs and project sponsors to develop comprehensive value realization plans, defining measurable Key Performance Indicators (KPIs) and tracking mechanisms to monitor project value delivery

Conduct regular progress reviews and provide transparent reporting on project performance, value realization, and return on investment (ROI)

Identify opportunities for continuous improvement and process optimization to enhance project outcomes and value delivery

Consultative Business Partnership:

Act as a trusted advisor to business stakeholders, providing strategic guidance and thought leadership throughout the project lifecycle

Facilitate collaborative decision-making processes, ensuring alignment among diverse stakeholder groups and fostering a culture of open communication

Develop a deep understanding of business needs, industry trends, and organizational goals to propose innovative solutions that drive strategic outcomes

Build and maintain strong relationships with internal and external partners, fostering a collaborative and consultative approach to project delivery

Required Qualifications

6+ project management rigor, and the ability to create structure out of ambiguous requests.

Provider and network experience

Ability to work collaboratively in a cross-functional team environment to solve challenging issues and identify opportunities for improvement.

Ability to effectively interact with all levels of management.

Demonstrates flexibility to support rapid adjustments to strategy and priorities to meet changing business requirements.

Ability to effectively translate complex business workflows & processes in plain language to promote awareness and understanding.

Demonstrate a proactive collaborative approach to service delivery and have a strong customer focus.

Conveys strong sense of urgency to drive issues to closure.

Excellent verbal and written communication skills

Preferred Qualifications

Proven track record of process improvement and change management

Education

Bachelor's degree preferred/specialized training/relevant professional qualification

Pay Range

The typical pay range for this role is:

$67,900.00 - $174,200.00

This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above. This position also includes an award target in the company’s equity award program.

In addition to your compensation, enjoy the rewards of an organization that puts our heart into caring for our colleagues and our communities. The Company offers a full range of medical, dental, and vision benefits. Eligible employees may enroll in the Company’s 401(k) retirement savings plan, and an Employee Stock Purchase Plan is also available for eligible employees. The Company provides a fully-paid term life insurance plan to eligible employees, and short-term and long term disability benefits. CVS Health also offers numerous well-being programs, education assistance, free development courses, a CVS store discount, and discount programs with participating partners. As for time off, Company employees enjoy Paid Time Off (“PTO”) or vacation pay, as well as paid holidays throughout the calendar year. Number of paid holidays, sick time and other time off are provided consistent with relevant state law and Company policies.

For more detailed information on available benefits, please visit jobs.CVSHealth.com/benefits

We anticipate the application window for this opening will close on: 06/16/2024

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