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The Prelude Network
San Antonio, TX, United States
The Patient Services Manager is responsible for the direct supervision and day-to-day operations of all non-clinical functions of the practice. The manager will lead patient care departments and teams, including, but not limited to, patient access (scheduling, insurance verification, pre-authorizations, financial services (charge entry and collecti
Job Source: The Prelude NetworkPediatric Home Service
San Antonio, TX, United States
Pediatric Home Service is a friendly and professional leader in home health care with a singular passion for and commitment to taking care of the child. As aleader in home health care, we help kids achieve their best lives at home and in their communities while providing our employees a fun and rewarding place to work. Position: Patient Service
Job Source: Pediatric Home ServiceUrology San Antonio
San Antonio, TX, United States
JOB SUMMARY The Call Center Patient Services Representative is the voice of the company, providing the highest levels of courtesy, respect, and customer service during inbound calls from patients needing to schedule appointments with a medical provider. This position handles all aspects of patient scheduling and is a front-line representative of t
Job Source: Urology San AntonioTexas Oncology
San Antonio, TX, United States
Overview: The US Oncology Network is looking for a Patient Services Coordinator to join our team at Texas Oncology . This full-time position will support our XXX clinic. This position can be either a level 1, 2 or Sr based on relevant work experience. As a part of The US Oncology Network , Texas Oncology delivers high-quality, evidence
Job Source: Texas OncologyGonzaba Medical Group
San Antonio, TX, United States
General Summary: This position is for the inbound GMG contact center. A Patient Service Representative’s primarily responsible is to assist existing and future GMG patients with scheduling appointments (with physicians and mid-level providers), processing prescription refills and educating patients on all services provided by GMG including special
Job Source: Gonzaba Medical GroupCommunity Care Partners
San Antonio, TX, United States
The Patient Service Representative is responsible for providing exceptional customer service, along with performing patient pre-admission, admission, transfer, and discharge activities. The ideal candidate is energetic, flexible, has a positive attitude and above all else, has a passion for patient care. Individuals in this role collect and validat
Job Source: Community Care PartnersCrunch Fitness
San Antonio, TX, United States
Benefits: Bonus based on performance Employee discounts Free uniforms Opportunity for advancement Training & development The Crunch Member Services Supervisor (MSS) will assist with the delivery of an amazing Crunch Member Experience, through a successful operation of the front desk and related departments. He/She is responsible to hire, train and
Job Source: Crunch FitnessArgo Group International Holdings Ltd.
San Antonio, TX, United States
Argo Group is a leader in specialty insurance with a vibrant culture built on respect, equality, wellness and opportunity. We're an innovative organization that's small enough to be agile and big enough to make a difference in our industry. Our flexible workplace is continuously evolving to ensure all employees feel: * Comfortable bringing their
Job Source: Argo Group International Holdings Ltd.San Antonio, TX, United States
General Summary: The primary responsibility of Gonzaba Medical Groups Patient Services Supervisor for overseeing the performance of call center agents, ensuring that they provide high-quality customer service and meet performance targets. This role involves managing the day-to-day operations of the call center, including training and development of staff, monitoring calls, handling escalations, and analyzing performance metrics. The supervisor also plays a key role in motivating and coaching team members, resolving conflicts, and implementing process improvements to enhance efficiency and customer satisfaction. Ultimately, the call center supervisor is focused on ensuring that the call center operates smoothly and delivers exceptional service to customers.
Supervisory Responsibilities: Oversees and manages assigned Patient Services Representatives.
General Requirements: All duties performed will be done accurately and in a timely manner.
1. Ensures customer service is always maintained at the highest level.
2. Exercise tact and courtesy when dealing with patients, visitors, providers, and co-workers.
3. Participates in educational programs as needed.
4. Actively seek ways to improve call center operations, whether through process optimization, technology enhancements, or employee development initiatives.
5. Motivate and encourage their team members to maintain high levels of productivity and morale.
6. Bilingual English/ Spanish fluency preferred.
7. Other duties as assigned.
Essential Job Responsibilities:
1. Oversee the performance of call center agents, ensuring they meet performance targets and adhere to company policies and procedures.
2. Responsible for training new employees, as well as providing ongoing coaching and development to existing team members to improve their skills and performance.
3. Monitor calls to assess agent performance, provide feedback, and identify areas for improvement. This includes both live monitoring and reviewing recorded calls.
4. Ensure that agents provide high-quality customer service.
5. Supervisors may conduct quality assurance checks, provide feedback on interactions, and implement improvement plans as needed.
6. Handle escalated customer issues that agents are unable to resolve, providing solutions and ensuring customer satisfaction.
7. Track and analyze call center metrics, such as call volume, average handle time, and customer satisfaction scores, to identify trends and make data-driven decisions to improve performance.
8. Prepare and present reports on call center performance to management, highlighting key metrics, trends, and areas for improvement.
9. Ensure that agents follow company policies, procedures, and compliance regulations crucial to maintaining quality and consistency in customer service delivery.
10. Address conflicts and resolve issues that arise among team members or between agents and customers.
11. Maintains strict confidentiality.
Education and Training: Minimum high school education or equivalent.
Experience: Five (5) years minimum customer service preferred; Five (5) years' experience in call center environment preferred. Three (3) years prior supervisory/management experience preferred.
Other Requirements: Computer Skills: Skilled in use of computer/EMR systems. Knowledge of Word processing software, spreadsheet software, Internet, and database software.
Work Environment: Office setting in a clinical environment. Exposure to communicable diseases, bodily fluids, toxic substances, ionizing radiation, medicinal preparations, and other conditions common to a clinic environment.
Mental / Physical Requirements: Requires manual dexterity, sitting, standing, stooping, reaching, kneeling, crouching, bending, walking, lifting up to 10 lbs. without assistance. Close vision and ability to adjust focus. Must be able to work efficiently under pressure.
Additional Information: Gonzaba Medical Group is seeking team members who contribute as A-Players, demonstrate a strong work ethic, are committed to the culture and our core values.
Other Duties As Assigned: The above job description is not intended to be an all-inclusive list of duties and standards of the position. Team members will follow any other instructions, and perform any other related duties, as assigned by their supervisor. Responsibilities, knowledge, skills, abilities, and work environments may change as needs evolve.
Email Alert for Patient Services Supervisor jobs in San Antonio, TX, United States
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