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Resource Logistics Inc.
San Jose, CA, United States
Job Responsibilities 8 to 12 years of experience in telecom. Should be able to work with cross-cultural teams. Propose continuous improvement for the team by giving the checkpoints to avoid any process gaps. Documenting the KPI / SLA methodologies for quality improvements. Interact with the client regularly to capture their pain points in quality
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Job Source: Mibura IncorporatedIBM
San Jose, CA, United States
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Cupertino, CA, United States
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Cupertino, CA, United States
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Job Source: ARAMARKAltFi Ltd
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Job Source: AltFi LtdAlphawave Semi
San Jose, CA, United States
The Opportunity We're looking for the Wavemakers of tomorrow. Alphawave Semi enables tomorrow's future by accelerating the critical data communication at the heart of our digital world - from seamless video streaming to AI to the metaverse and much more. Our technology powers product innovation in the most data-demanding industries today, includi
Job Source: Alphawave SemiSan Jose, CA, United States
Role Title: IMS Lead
Hiring Mode: Contract (TP)
Location: San Jose, CA [On-site]
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Skills Matrix
Skill
Last Used
Experience In Years/month
Rating (10 points)
1 = newbie 10 = expert
Hands on Exp.
Yes/No
IMS/RCS
Wireshark
SIP, MSRP
ADB, Logcat
Job Description
Job responsibilities:
8 to 12 years of experience in telecom.
Should be able to work with cross-cultural teams.
Propose continuous improvement for the team by giving the checkpoints to avoid any process gaps.
Documenting the KPI / SLA methodologies for quality improvements.
Interact with the client regularly to capture their pain points in quality and provide the trends of the team's quality performance for improvement.
Should be able to prepare WSRs, MBRs & QBRs for client reviews.
Report Program delivery progress and milestones in monthly Business Reviews. Hiring and onboarding support.
Proactively managing the deliverables defined towards the Service Level Objectives (SLO).
Developing and managing project documentation.
Managing project schedules (Gantt charts, Kanban).
Proactively managing delivery risks and coordinating issues resolution.
Ensuring that progress, risks and issues are tracked via incident management tool to enable discoverability for client and support effective alignment with related projects run by client.
Escalation management.
Performance management - Provide benchmarking and advice on potential development.
Technical Skills
Should have good knowledge of SIP, MSRP protocol.
Should have good knowledge of IMS/RCS Clienthitecture.
Hands on experience on end-to-end RCS call flow like one-to-one chat, group chat etc.
Having Knowledge on SBG is an advantage.
Should have good debugging skills on protocol level like SIP, MSRP, TCP.
Should have Hands experience on tools like Wireshark.
Ability to work in rotational shifts. Should be flexible in 24*7 environment.
Experience in Android application debugging and should know how to capture Bug reports, logcat & adb commands.
Experience in bug reporting on any bug tracking tools & should have a good understanding of the bug life cycle and its stages.
Excellent verbal & written communication skills.
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Email Alert for IMS Lead jobs in San Jose, CA, United States
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