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Aimbridge Hospitality
Dallas, TX, United States
Job Summary The IT Manager is responsible for providing help desk support to the on-property team as well as researching and implementing technological strategic solutions. This is a one-person department and the ideal candidate will be able to work independently to execute IT initiatives as well as collaboratively with the on-property leadership
Job Source: Aimbridge HospitalityBusiness Process Co
Dallas, TX, United States
Capitalize Analytics is a well-established consulting firm that is rapidly growing. We offer the opportunity to work with other talented individuals in a supportive, community-focused culture. By joining our team, you will be given opportunities to solve unique challenges and be a part of something very exciting as you grow your career! While this
Job Source: Business Process CoEmpower
Richardson, TX, United States
Job Summary : The IT Manager is responsible for overseeing personnel and the daily operations within the IT department. The duties include ensuring that all employees have the technology they need to complete their daily tasks and to coordinate with department managers to ensure smooth operations. They will analyze current systems and assets, recom
Job Source: EmpowerPlanned Parenthood of Greater Texas
Dallas, TX, United States
Overview: The Senior Director of Information Technology (Sr Dir of IT) directs, manages and ensures efficient and optimal performance of the organizations information technology and business application systems for the affiliate. This position is responsible to plan, coordinate, direct, and design all operational activities for the IT department, a
Job Source: Planned Parenthood of Greater TexasBtechnical Group
Dallas, TX, United States
Our client is a well-established industrial real estate developer, investor, and advisor focusing on institutional-grade industrial properties. They are currently seeking a Sr. IT Project Manager (PM) that will sit within the Enterprise Project Management Office (EPMO.) The PM plays a pivotal role in leading, overseeing, and ensuring the successful
Job Source: Btechnical GroupHillwood Investment Properties
Dallas, TX, United States
Company Overview : Hillwood, a Perot company, is a full-service industrial real estate developer, investor and advisor, focusing on institutional-grade industrial properties. From acquisitions and joint ventures to development, property management and fund/asset management, Hillwood provides creative solutions for its customers and long-term value
Job Source: Hillwood Investment PropertiesHillwood
Dallas, TX, United States
Leadership: Ability to lead, motivate, and empathize with team members, fostering a collaborative and productive team environment Project Management Expertise: Mastery in project management methodologies, including PMI, PRINCE2, and agile/ product approaches Ability to prioritize competing priorities to ensure needs are met Communication: Exception
Job Source: HillwoodHealthMark Group
Addison, TX, United States
COMPANY: HealthMark Group is a leading provider of healthcare release of information solutions, dedicated to simplifying and streamlining the exchange of medical data between healthcare providers, payers, and patients. We empower healthcare organizations to securely and efficiently manage the exchange of health information, ensuring compliance wit
Job Source: HealthMark GroupPlano, TX, United States
What you'll be doing:
Work to ensure our ITSM practices around key areas such as Incident, Problem, Change, and Release Management are consistently being followed and processes run smoothly and effectively.
Work to further develop, modify, and optimize our existing Service Management Practices as appropriate.
Collaborate with business and IT stakeholders to ensure smooth and reliable delivery of software and systems to fulfill business objectives, support business processes, and ensure business continuity.
Assist the Program/Project Manager and development teams across multiple workstreams in planning, maintaining Forward Schedule Release Calendar, and timely communication of release schedules, artifacts, and status to all stakeholders.
Conduct release readiness reviews, and milestone reviews, lead and coordinate the go-live activities including the execution of the deployment plans and checklists.
Ensure that the organization's release controls are documented and well understood by development teams and support teams.
Ensure that all changes are managed in a controlled manner, including standard, normal, and emergency maintenance relating to business processes, applications, and infrastructure.
Participate/Chair the Change Advisory Board (CAB) and ensure the CAB has the information needed to evaluate changes Providing oversight of expedited and emergency changes, ensuring the correct escalation path is followed.
Evaluate all requests for change (RFCs) to determine the impact on business processes and IT services, and to assess whether change will adversely affect the operational environment and introduce unacceptable risk.
Ensure that changes are logged, prioritized, categorized, assessed, authorized, planned, and scheduled, and are introduced in a controlled and coordinated manner.
Ensure all P1 incidents and selected P2 incidents are resolved appropriately and forwarded through the appropriate problem management process as required.
Coordinating Post Change reviews with the change owners as necessary, feeding any follow-up actions into the Problem Management / Root Cause Analysis (RCA) processes
Participate in the problem management process to get to the root cause of technology problems to improve the availability of systems and manage the end-to-end lifecycle of problems.
Analyze incident trending for possible chronic incidents that should be considered for proactive problem management.
Qualification:
Education Level: Bachelor's Degree Required
10 years of relevant work experience is required.
ITIL Certification (version 3 or 4) is preferred.
Strong understanding of ITIL best practices.
JIRA Service Management and ServiceNow = Required, 5 year a minimum.
Email Alert for Senior Information Technology Program Manager jobs in Plano, TX, United States
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