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Sylvan Learning
Brookline, MA, United States
Sylvan Learning Assistant Director of Family Engagement Brookline , Massachusetts Apply Now GENERAL SUMMARY The Assistant Director of Family Engagement supports the Director of Family & School Involvement in enrolling new and returning Sylvan students. The Assistant Director also liaises with the Sylvan Contact Center to manage leads,
Job Source: Sylvan LearningSylvan Learning of Weymouth
East Weymouth, MA, United States
GENERAL SUMMARY The Assistant Director of Family Engagement supports the Director of Family & School Involvement in enrolling new and returning Sylvan students. The Assistant Director also liaises with the Sylvan Contact Center to manage leads, complete follow-up tasks for booked appointments, and offer feedback to the Contact Center team to impro
Job Source: Sylvan Learning of WeymouthINSTITUTE FOR HEALTH
Watertown, MA, United States
Job Description Job Description Job Title: Director of Family Engagement Programs Program/Department: Family and Children’s Services Position Type: Full-Time 40 hours/ week – Hybrid Position (remote and on-site) Location: Watertown Reports to: Executive Director The Institute for Health and Recovery (IHR) is a statewide service, resea
Job Source: INSTITUTE FOR HEALTHNortheastern University
Boston, MA, United States
Assistant Director - Affinity Engagement About the Opportunity Job Summary The Assistant Director, Affinity Engagement works collaboratively to foster meaningful and lifelong relationships between the university and alumni from diverse cultural backgrounds and identities. Responsibilities of this position include spearheading a number of initia
Job Source: Northeastern UniversityYoung Professional Network of the Greater Association of Realtors
Boston, MA, United States
Director of Engagement and Inclusion About Us The Massachusetts Housing Partnership (MHP), a non-profit quasi-public agency, works with communities to create innovative policy and financing solutions that provide affordable homes and better lives for the people of Massachusetts. Our mission is to pioneer new development and financing models that
Job Source: Young Professional Network of the Greater Association of RealtorsTSNE
Boston, MA, United States
Overview: Future Chefs ( futurechefs.net ) prepares Boston high school students to complete high school ready for quality employment and post-secondary education. With a focus on positive youth development, Future Chefs provides paid, project-based learning in a kitchen setting to prepare teens with the basic cooking skills needed to enter the culi
Job Source: TSNECarey Edu
Sharon, MA, United States
Director of Philanthropic Engagement – Compassion Canada This executive search is conducted by Nelson/Kraft & Associates on behalf of Compassion Canada EXECUTIVE SUMMARY Compassion Canada is searching for an exceptional fundraising executive with planning, analytical, and interpersonal skills to join their team as Director of Philanthropic Engag
Job Source: Carey EduAcclaim Recruiters
Boston, MA, United States
100% travel The Engagement Director strategically and tactically owns an engagement from start to finish. This position is the most senior resource who is fully allocated to a particular client assignment. This individual is responsible for managing the client relationship and serving as both inspiration and the motivator to the internal team and
Job Source: Acclaim RecruitersWeymouth, MA, United States
Sylvan Learning Assistant Director of Family Engagement Weymouth , Massachusetts Apply Now GENERAL SUMMARY The Assistant Director of Family Engagement supports the Director of Family & School Involvement in enrolling new and returning Sylvan students. The Assistant Director also liaises with the Sylvan Contact Center to manage leads, complete follow-up tasks for booked appointments, and offer feedback to the Contact Center team to improve the customer experience for new families. The Assistant Director also carries out organizational tasks for the Sylvan Learning centers owned and operated by Unlocked Learning LLC. While some tasks may be completed remotely, the Assistant Director must work at their nearest Sylvan center in Weymouth, MA; Brookline, MA; Portsmouth, NH; or Salem, NH for at least one scheduled day each week. ESSENTIAL ASSISTANT DIRECTOR JOB FUNCTIONS * Updates the CRM and Google Calendar daily to show available appointment slots for new families. * Enters appointments booked through the center website and Contact Center into Google Calendar and Dynalist. As needed, closes redundant appointment slots to avoid double booking. * Completes all “welcome” tasks for booked appointments, including texts, emails, and, as needed, calls. * Follows up on assessments and conferences that need rescheduling. * Conducts enrollment conferences, welcome conferences, and center visits. * Prepares enrollment conference materials as requested. * Listens to Contact Center recordings on a weekly basis. Escalates service or other issues to the Sylvan Contact Center team. * Attends monthly Contact Center meetings. * Makes outbound care calls, including “warm transfer” care calls for leads that do not book. * Monitors the centers’ incoming text messages and emails and responds appropriately. Creates and assigns action items as needed. KNOWLEDGE AND SKILLS REQUIRED * Four-year degree or equivalent required. * One to two years of sales and/or customer service experience required. * One to two years teaching experience preferred. * Strong customer service, interpersonal, and communication skills; outgoing, people-oriented approach. * Proven ability to manage multiple tasks and be flexible. * Ability to work collaboratively; strong team player. * Experience using Microsoft Office, G-Suite applications, Zoom, and other standard business applications used by the Center. * Knowledge of tablet computers preferred. * Ability to occasionally lift and/or move up to 10 pounds (in-center only). SCHEDULE: 25-30 hours/week. Suggested schedule below. * Mondays-Thursdays): 9:30am-2:30pm OR 2:30-7:30pm (combination of early and late days) * One weekend day: Saturdays 9:00am-1:00pm OR Sundays 11:30am-3:30pm The above statements are intended to describe the general nature and level of work being performed. They are not intended to be a complete list of all job responsibilities or skills, knowledge, and abilities required.
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Email Alert for Assistant Director of Family Engagement jobs in Weymouth, MA, United States
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