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Aspire Software
, United States
Client Support Representative Level 1 – North America We are hiring at InnQuest Software for a Customer Support Representative to join our growing team in North America! The successful candidate will have at least 2+ years of previous experience in Hospitality Management or Supervision of a Hotel Front Desk or office environment experience! InnQues
Job Source: Aspire SoftwareAscension Management, Inc.
New York, NY, United States
Customer Support Representative Job Purpose: Attract and Serve customers by providing product and service information through community outreach and marketing promotions! Do you want to be a manager but don't have the experience? In this position, you can also get involved with our management training! Customer Support Representative Job Duties:
Job Source: Ascension Management, Inc.Ascension Management, Inc.
Jersey City, NJ, United States
Customer Support Representative Job Purpose: Attract and Serve customers by providing product and service information through community outreach and marketing promotions! Do you want to be a manager but don't have the experience? In this position, you can also get involved with our management training! Customer Support Representative Job Duties:
Job Source: Ascension Management, Inc.Embrace Management
New York, NY, United States
What does a Customer Support Representative do? A Customer Support Representative will act as a liaison, provide product/services information and resolve any emerging problems that our customer accounts might face with accuracy and efficiency. The best Customer Support Representatives are genuinely excited to help customers. They're patient, empath
Job Source: Embrace ManagementTherapyNotes
, United States
About TherapyNotes TherapyNotes is a national leader in behavioral health Practice Management and Electronic Health Records (EHR) software. Our software-as-a-service (SaaS) solution is at the forefront of innovation, seamlessly integrating patient scheduling, medical records, billing, and electronic claims to revolutionize how mental health profess
Job Source: TherapyNotesAmerican Cybersystems
Carteret, NJ, United States
Innova Solutions is immediately hiring for a Customer Service Representative. Position type: Full-Time, Contract Duration: 3 Month Location: Carteret NJ 07008 As a Customer Service Representative, you will: Duties may include maintaining ongoing relationships, providing support and resolving problems for customers. Assisting in studies to determin
Job Source: American CybersystemsAscension Management, Inc.
Union City, NJ, United States
Summary / Primary Role : The Quality Customer Support Representative is responsible for performing all tasks involved with Client Services. This position will involve learning and explaining services and products directly to consumers on behalf of all of our clientele. Principal Duties and Responsibilities of Quality Customer Support Representati
Job Source: Ascension Management, Inc.The Challenge Printing Co Inc
Clifton, NJ, United States
Description: Networking with the various departments at our client sites, in order to promote the concept of our customer-driven, service-oriented approach of doing business Becoming the conduit of communication between us and a client, ensuring that our technical, quality and operations teams address every client need competently and timely Handli
Job Source: The Challenge Printing Co IncNew York, NY, United States
About us:
Parsley Health is a digital health company with a mission to transform the health of everyone, everywhere with the world's best possible medicine. Today, Parsley Health is the nation's largest health care company helping people suffering from chronic conditions find relief with root cause resolution medicine. Our work is inspired by our members’ journeys and our actions are focused on impact and results.
The opportunity:
As a Customer Support Representative, you will provide a high level of customer service to Parsley Health Members by corresponding to inquiries both via email, SMS, and over the phone, performing onboarding calls, managing cancellation requests, answering questions about the Program, and resolving member complaints in a professional and timely manner. This role works closely with our clinical and sales departments to ensure member satisfaction and loyalty.
CST hours are preferred.
What you’ll do:
Member Advocacy
Provide exceptional member service through prompt, accurate, and knowledgeable responses to member inquiries and complaints
Maintain ownership of member issues from receipt of the initial request to resolution
Follow up with members to ensure their issues have been resolved to their satisfaction
Maintain a comprehensive understanding of the company's products and services
Utilize member feedback to identify opportunities for improvement and report trends
Assist in developing initiatives to enhance member experience and satisfaction
Manage inbound and outbound member inquiries via phone, SMS, and our online messaging platform.
Escalate unresolved member questions to the appropriate department to ensure a quick turnaround for all member inquiries
Ability to think on your feet and de-escalate member situations
Assist members with renewal questions and encourage continued care
Collect feedback from members and process cancellations
Support members’ scheduling and member portal navigation needs and– troubleshooting as needed
This is an evolving and growing department, and role requirements may change and expand as Parsley Health grows.
Other duties as assigned
What you’ll need:
At least one year of relevant work experience in a one-to-one client/patient-facing
Healthcare tech/start-up experience preferred
An empathetic customer-service approach that ensures your members feel heard and cared for
Call management system experience preferred (i.e., Regal.io)
A passion for helping others
Excellent oral and written communication skills
Can comfortably resolve issues over the telephone
A detail-oriented mindset with a knack for organization and clarity - nothing slips through the cracks
Proactivity, autonomy, and commitment to excellence in your work
Flexibility as roles and responsibilities are subject to change and new ones may be assigned
Ability to work from home in a quiet space to conduct phone calls.
Benefits and Compensation:
Equity Stake
401(k) + Employer Matching program
Remote-first with the option to work from one of our centers in NYC or LA
Complimenta ry Parsley Health Complete Care membership
Subsidized Medical, Dental, and Vision insurance plan options
Generous 4+ weeks of paid time off
Annual professional development stipend
Annual wellness stipend
Parsley Health is committed to providing an equitable, fair and transparent compensation program for all employees.
The salary for this role is $24.25/hour ($50,440 annually). We take a geo-neutral approach to compensation within the US, meaning that we pay based on job function and level, not location.
Individual compensation decisions are based on a number of factors, including experience level, skillset, and balancing internal equity relative to peers at the company. We expect the majority of the candidates who are offered roles at our company to fall healthily throughout the range based on these factors. We recognize that the person we hire may be less experienced (or more senior) than this job description as posted. If that ends up being the case, the updated salary range will be communicated with candidates during the process.
At Parsley Health we believe in celebrating everything that makes us human and are proud to be an equal opportunity workplace. We embrace diversity and are committed to building a team that represents a variety of backgrounds, perspectives, and skills. We believe that the more inclusive we are, the better we can serve our members.
Important note:
In light of recent increase in hiring scams, if you're selected to move onto the next phase of our hiring process, a member of our Talent Acquisition team will reach out to you directly from an @parsleyhealth.com email address to guide you through our interview process.
Please note:
We will never communicate with you via Microsoft Teams
We will never ask for your bank account information at any point during the recruitment process, nor will we send you a check (electronic or physical) to purchase home office equipment
We look forward to connecting!
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Email Alert for Customer Support Representative jobs in New York, NY, United States
ⓘ There was an unexpected error processing your request.
Please refresh the page and try again.
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Get ready to discover your next great opportunity.