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Aspire Software
, United States
Client Support Representative Level 1 – North America We are hiring at InnQuest Software for a Customer Support Representative to join our growing team in North America! The successful candidate will have at least 2+ years of previous experience in Hospitality Management or Supervision of a Hotel Front Desk or office environment experience! InnQues
Job Source: Aspire SoftwareAscension Management, Inc.
New York, NY, United States
Customer Support Representative Job Purpose: Attract and Serve customers by providing product and service information through community outreach and marketing promotions! Do you want to be a manager but don't have the experience? In this position, you can also get involved with our management training! Customer Support Representative Job Duties:
Job Source: Ascension Management, Inc.Ascension Management, Inc.
Jersey City, NJ, United States
Customer Support Representative Job Purpose: Attract and Serve customers by providing product and service information through community outreach and marketing promotions! Do you want to be a manager but don't have the experience? In this position, you can also get involved with our management training! Customer Support Representative Job Duties:
Job Source: Ascension Management, Inc.Parsley Health
New York, NY, United States
About us: Parsley Health is a digital health company with a mission to transform the health of everyone, everywhere with the world's best possible medicine. Today, Parsley Health is the nation's largest health care company helping people suffering from chronic conditions find relief with root cause resolution medicine. Our work is inspired by our
Job Source: Parsley HealthEmbrace Management
New York, NY, United States
What does a Customer Support Representative do? A Customer Support Representative will act as a liaison, provide product/services information and resolve any emerging problems that our customer accounts might face with accuracy and efficiency. The best Customer Support Representatives are genuinely excited to help customers. They're patient, empath
Job Source: Embrace ManagementAmerican Cybersystems
Carteret, NJ, United States
Innova Solutions is immediately hiring for a Customer Service Representative. Position type: Full-Time, Contract Duration: 3 Month Location: Carteret NJ 07008 As a Customer Service Representative, you will: Duties may include maintaining ongoing relationships, providing support and resolving problems for customers. Assisting in studies to determin
Job Source: American CybersystemsAscension Management, Inc.
Union City, NJ, United States
Summary / Primary Role : The Quality Customer Support Representative is responsible for performing all tasks involved with Client Services. This position will involve learning and explaining services and products directly to consumers on behalf of all of our clientele. Principal Duties and Responsibilities of Quality Customer Support Representati
Job Source: Ascension Management, Inc.The Challenge Printing Co Inc
Clifton, NJ, United States
Description: Networking with the various departments at our client sites, in order to promote the concept of our customer-driven, service-oriented approach of doing business Becoming the conduit of communication between us and a client, ensuring that our technical, quality and operations teams address every client need competently and timely Handli
Job Source: The Challenge Printing Co Inc, , United States
About TherapyNotes
TherapyNotes is a national leader in behavioral health Practice Management and Electronic Health Records (EHR) software. Our software-as-a-service (SaaS) solution is at the forefront of innovation, seamlessly integrating patient scheduling, medical records, billing, and electronic claims to revolutionize how mental health professionals manage their practices.
At TherapyNotes, we are a growing team of passionate and talented individuals. Our team thrives on collaboration and innovation, continually pushing the boundaries of what EHR software can do. We pride ourselves on our ability to adapt to the ever-evolving landscape of healthcare and technology, staying at the forefront of industry trends.
We believe in pushing each other to learn and solve complex problems, fostering an environment where your skills and expertise will flourish. Together, we are shaping the future of behavioral health software, making it easier for clinicians to provide the best possible care to their patients.
If you are passionate about technology, mental health, and making a difference, TherapyNotes is the place where you can realize your potential.
Position Description
TherapyNotes is seeking experienced and professional Customer Success Representatives in the Pacific Standard Time ( PST ), Mountain Standard Time ( MST ), and Central Standard Time ( CST ) zones. As a Customer Success Representative at TherapyNotes, you will join a team of dedicated software support representatives to help our prospective and current customers manage their TherapyNotes accounts. You will guide psychologists, therapists, counselors, social workers, psychiatrists, and practice administrators through account set-up, complex support requests, and other challenges they may face with the TherapyNotes software. This is an inside customer support position within our corporate office.
This role is an exciting, fast paced opportunity that involves daily interaction with customers as well as the entire TherapyNotes business team. Our growing team is located remotely and on-site in Horsham, PA.
Responsibilities
Technical and Business Software Training - Train customers on how to properly navigate and use the TherapyNotes software, educate customers about core software features, and help answer complex questions and support calls about specific TherapyNotes functions
Inbound Call and Email Support - Monitor a high volume of support requests and provide support assistance to behavioral health professionals, practice administrators, medical billers and patient appointment schedulers
Customer Support Documentation - Maintain call and email database by logging support ticket information in multichannel customer support / help desk software applications
Be Accurate and Maintain High Standards - Maintain high standards, attention to detail, accuracy and completeness
Become Knowledgeable - Maintain strong knowledge and a thorough understanding of TherapyNotes features and value adds
Requirements
5+ years of experience working in customer service
2+ years of experience working in a high-volume call center or phone support role
2+ years of experience working remotely
Experience with multichannel customer support / help desk software is a plus
Excellent computer and technical problem-solving skills required
Excellent verbal and written communication skills
Effectively exchange information via telephone, email, and instant messaging platforms
Ability to exercise composure when operating under stressful situations
Excellent time management skills
Team player that carries their weight, has a willingness to grow and strives for excellence
Interest in working in an entrepreneurial, small to mid-sized business environment
Flexible work hours required including limited nights and weekends
Benefits
Competitive salary - $50,000/year
Over time opportunities available
Employer provided medical, dental, vision, life, and disability insurance.
Retirement plan with company contribution
Annual company profit sharing and bonus
Personal development/training budget
Open, collaborative work environment
Extensive 2-week onboarding plan
Comprehensive mentorship program
TherapyNotes, LLC is an Equal Employment Opportunity Employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status. All candidates whom have been given a conditional offer of employment with TherapyNotes, LLC must also undergo a criminal background check.
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6/5/2024
Email Alert for Customer Support Representative jobs in , , United States
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