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Cavco
Phoenix, AZ, United States
About the Company: Cavco is a Phoenix-based company and we are seeking a dynamic IT Help Desk Manager to collaborate with our Infrastructure, Applications, and Information Security teams. The ideal candidate will manage and support computer hardware and Windows OS, including imaging, software installation, and deploying to end users. Also provides
Job Source: CavcoRandstad
Phoenix, AZ, United States
help desk. phoenix , arizona posted 5 days ago job details summary $20.99 - $21 per hour temporary bachelor degree category business and financial operations occupations referenceAB_4561951 job details Randstad is supporting a leading wealth management firm who is seeking to hire for their junior level tech support team. The hiring manag
Job Source: RandstadCBTS
Scottsdale, AZ, United States
Job Summary An experienced IT Licensing and Asset Management Manager, the ideal candidate will be well-organized, productive, and able to multitask with limited supervision. The position is responsible for managing all IT software and IT hardware assets for the company : Ownership around all Asset Management tool (Service Desk Plus), processes, and
Job Source: CBTSEnsono
Phoenix, AZ, United States
Sr Manager Information TechnologyRemote - United StatesJR010434 Sr Manager Information Technology At Ensono, our Purpose is to be a relentless ally, disrupting the status quo and unleashing our clients to Do Great Things ! We enable our clients to achieve key business outcomes that reshape how our world runs. As an expert technology adviser a
Job Source: EnsonoCBTS
Scottsdale, AZ, United States
Job Summary An experienced IT Licensing and Asset Management Manager, the ideal candidate will be well-organized, productive, and able to multitask with limited supervision. The position is responsible for managing all IT software and IT hardware assets for the company : Ownership around all Asset Management tool (Service Desk Plus), processes, and
Job Source: CBTSIrvine Technology Corporation
Phoenix, AZ, United States
We have an immediate need for a contract IT Project Manager to join a multinational hospitality organization. The IT Program Manager will utilize program management disciplines across all SDLC methodologies to deliver projects that optimize IT investments supporting the organization’s business strategies. Location: Phoenix, AZ. Hybrid working onsi
Job Source: Irvine Technology CorporationTech One IT
Phoenix, AZ, United States
Role: IT Asset Management Specialist Location: Phoenix, AZ(Onsite) Job Description: 1.We are seeking a highly organized and detail-oriented IT Asset Management Specialist to join our IT department. 2.The IT Asset Management Specialist will help with maintaining the lifecycle management of information technology assets, including procurement, deplo
Job Source: Tech One ITMVM
Phoenix, AZ, United States
About MVM, Inc. Service, Support, Success are the pillars upon which MVM's founders built the company, and they continue to serve as MVM's core values. Along with our uncompromising insistence on integrity and ethical business practices, these values make us the service provider of choice for our customers and the employer of choice for our dedica
Job Source: MVMPhoenix, AZ, United States
About the Company:
Cavco is a Phoenix-based company and we are seeking a dynamic IT Help Desk Manager to collaborate with our Infrastructure, Applications, and Information Security teams. The ideal candidate will manage and support computer hardware and Windows OS, including imaging, software installation, and deploying to end users. Also provides support and expertise with Active Directory Services, Collaboration Services (M365 platform), voice/telephone, printers, tablet devices, and other items associated with our End User compute environment. This role involves working across all technology teams and active engagement with the end users in a customer service capacity. We are looking for someone to transition and enhance our technology services, driving new initiatives, and improving the end user experience. This role will be responsible for organizing resources, prioritizing ticket and project demands, developing and training staff, while driving incident response resolution. This Manager will create a team that is flexible and adaptable to a fast-paced environment, that delivers sustained metric driven performance, while also identifying trends to drive improvements in utilization, customer satisfaction, and high-quality outcomes.
Note: Due to organizational requirements, this role necessitates 100% on-site presence. Telecommuting options are not available.
Key Responsibilities:
Manage service requests, incident and problem management.
Coordinate complex support issues and serve as an escalation point.
Enhance portal/email/phone/ticket escalation processes.
Manage migration from legacy on-prem AD to Azure Active Directory.
Drive automation and efficiency initiatives.
Develop and empower the team to enhance end user experiences.
Utilize service management data for continuous improvement.
Monitor ticket queue and KPI adherence.
Oversee Knowledge Management repository for quality solutions.
Monitor vendor relationships and contract management.
Drive continuous improvement for the Service Desk.
Manage budget adherence and operational efficiency.
Lead incident management to resolve critical incidents.
Qualifications:
Bachelors degree with extensive Service desk experience; 5+ years in a management role (or equivalent).
HDI or SDI certification.
Preferred: ITIL experience/certification.
5+ years in technical leadership with Directory Services, including on-prem and Azure Active Directory.
Experience with Role-based Access and Identity Management.
5+ years leading teams with expertise in O365 Collaboration Services.
5+ years of ITSM platform experience (ServiceNow, ZenDesk, or other help desk ticketing systems).
5+ years leading End User Services teams.
Excellent communication skills.
Proficiency in patch management, Windows OS updates, and vulnerability management.
Customer service, inventory control, and asset management experience.
Hardware troubleshooting, Office 365, networking technologies, Windows 10 support.
Experience with operational support of voice/phone systems.
Experience with remote control software for PC desktop support.
Strong troubleshooting and problem-solving skills.
Ability to prioritize tasks and work on rotational on-call after hours and weekends.
Interested candidates are invited to apply with their updated resume, highlighting relevant experience and qualifications.
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Email Alert for Information Technology Help Desk Manager jobs in Phoenix, AZ, United States
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