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K2 Services
Memphis, TN, United States
Summary: The Service Desk Analyst II role is a pro-active, technology focused, customer service oriented professional focused on supporting K2 Services who will be based out of our client’s office in Memphis, Tennessee. This position will be part of a team of IT professionals who provide in-house technical PC hardware and software support. This pe
Job Source: K2 ServicesK2 Services
Memphis
Job Description Job Description Summary: The Service Desk Analyst II role is a pro-active, technology focused, customer service oriented professional focused on supporting K2 Services who will be based out of our client’s office in Memphis, Tennessee. This position will be part of a team of IT professionals who provide in-house technical PC hard
Job Source: K2 ServicesKeno Kozie Associates
Memphis, TN, United States
Summary: The Service Desk Analyst II role is a pro-active, technology focused, customer service oriented professional focused on supporting K2 Services who will be based out of our client’s office in Memphis, Tennessee. This position will be part of a team of IT professionals who provide in-house technical PC hardware and software support. This per
Job Source: Keno Kozie AssociatesK2
Memphis, TN, United States
Summary: The Service Desk Analyst II role is a pro-active, technology focused, customer service oriented professional focused on supporting K2 Services who will be based out of our client’s office in Memphis, Tennessee. This position will be part of a team of IT professionals who provide in-house technical PC hardware and software support. This per
Job Source: K2Varsity Brands
Memphis, TN, United States
JOIN THE BEST TEAM IN SPORT & SPIRIT At Varsity Brands, we believe every student deserves the opportunity to succeed and every educator wants to make a difference. It takes a team to make a real impact, and through our two divisions - BSN SPORTS and Varsity Spirit - and our network of 6,000+ employees and independent representatives, we are proud
Job Source: Varsity BrandsKnoxville Utilities
Memphis, TN, United States
Salary: $50,000.00 - $60,000.00 Annually Location : 4505 Middlebrook Pike Job Type: Full-Time/Regular Job Number: 00490 Department: Information Services Opening Date: 04/26/2024 Closing Date: 5/10/2024 11:59 PM Eastern Classification: IT Technician Work Hours: 40+ hours / week: M-F About KUB: KUB is one of the largest public util
Job Source: Knoxville UtilitiesKnoxville Utilities
Memphis, TN, United States
Salary: $50,000.00 - $60,000.00 Annually Location : 4505 Middlebrook Pike Job Type: Full-Time/Regular Job Number: 00490 Department: Information Services Opening Date: 04/26/2024 Closing Date: 5/10/2024 11:59 PM Eastern Classification: IT Technician Work Hours: 40+ hours / week: M-F About KUB: KUB is one of the largest public util
Job Source: Knoxville UtilitiesSilotech Group
Millington, TN, United States
Overview Silotech Group provides Advanced Cyber Solutions, Intelligence Solutions, Enterprise/Cloud IT Services and Products, and Managed IT/Security Services to Federal, State, and Commercial clients. We provide Federal Government and Commercial clients with customized, agile technical solutions focused on data, enterprise platforms, service enga
Job Source: Silotech Groupmemphis, tn
Summary:
The Service Desk Analyst II role is a pro-active, technology focused, customer service oriented professional focused on supporting K2 Services who will be based out of our client’s office in Memphis, Tennessee. This position will be part of a team of IT professionals who provide in-house technical PC hardware and software support. This person will respond to IT tickets, trouble reports, and personally visit employees to troubleshoot the nature of the problem and take the necessary course of action to resolve it.
Key Responsibilities:
Provide quality technical service to end users via phone, deskside and email support
Support of all desktop applications, integrations, and the efficient delivery and updates of these applications.
Evaluate, deploy, and support all desktop applications and develop seamless integrations among desktop applications.
Perform routine software updates to enhance functionalities and security. Troubleshoot and resolve escalated desktop application and OS issues.
Create custom group policies for workstations.
Assist in maintenance of software licensing, configuration settings, operating systems, security updates, computer upgrades, major and minor software upgrades.
Responsible for installing, maintaining, and troubleshooting end user hardware, personal computer operating systems, mobile devices, and application software.
Assist with any project hardware rollouts and applications/data migrations ranging from small user groups to firmwide technology transitions.
Monitor office network and internet connectivity to ensure all network environments are operational.
Assist in maintenance of network/server equipment and network security.
Assist technology team in evaluating software programs, troubleshooting problems, and implementing new and upgraded systems.
Professionally interacting with client service managers and engineers.
Additional responsibilities as needed.
Qualifications:
Bachelor’s or Associate's degree in Computer Science, Information Technology, Engineering, or equivalent experience.
Minimum of 4 + years of desktop support, application support, and supporting operating systems in a Microsoft Windows enterprise environment.
Demonstrated knowledge of and experience with software and systems commonly found in professional services/law firm environments including VPN, VDI, VMWare, Microsoft Office 365, Adobe Acrobat/Kofax Power PDF Advanced, Microsoft Teams, iManage DeskSite/Document Management (Work 10), and Workshare tools.
Experience in legal document creation, forms/templates, etc. and word processing a plus.
Experience supporting Microsoft Windows desktop infrastructure and related technologies.
Experience with VPN infrastructure is desired.
Previous training experience a plus, but not required.
Previous experience working in a law firm environment a plus.
Service Desk Analyst II jobs in memphis, tn
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